Plumbing reviews in Amarillo, Texas

Prompt professional service at an affordable price. The tech was very pleasant to deal with and made sure he did the job right. I cannot recommend 1800 Plumber and Noah S highly enough.

We had a lot done here. All of these guys have gone beyond expectation to make this a great experience. Jesse Hill actually went to get a new filter for the new unit. This was at 8 pm came back and installed. I give them all a 10. Very happy with them all. My neighbor had used 1 800 Plumber and told me how nice they all were.

10/10 loved the way nick explained and how fast and efficient he was with his job. Reinaldo did our plumbing and he was very helpful with explaining the best possible solutions and their differing prices as well as what you would get with each different price. Would recommend and absolutely love that you are given a flat rate.

I am very happy to be working with Nick and Mike. Both are very professional and I feel reassured knowing my home is in good hands! I look forward to working with them again! :)

UPDATE: it’s currently 11:30 p.m. HVAC men ran into issues. What was supposed to take a day and a half turned into an 2 day ordeal. Measurements for one of the ducts was wrong. Went a night without AC as a result. Next day, duct piece still wasn’t correct, but the crew made it work. I was told one of the rafters in my roof had to be cut to make this part fit. Again, the crew found a way around having to do that, which I appreciate. However, I’m losing a night of sleep as a result. I now have to get to work in less than 4 hours while juggling what sleep I can get with a 19 month old child to take care of. Great crew, friendly, but I was told they would be done by 9, then 10, and now we’re pushing past 11:35 to almost midnight. I’m currently in a recliner, trying to catch a nap as I can’t sleep until they leave my home.

UPDATE #2: The crew left at 12:10 a.m. never told us anything. No update on why it took so long. Still can’t feel any air in bedroom. I have a video to proof it as well as camera footage of them leaving without saying anything to us! NOT HAPPY. Poor customer service when you make the person whose paying you stay up past their bedtime because you don’t want to come back and do the work another day. 😡

I was not going to pay $418 dollars to snake a pipe that should only cost about $100 dollars. I should have been told when I called in. And still had to pay $69 dollars for nothing. Everybody I know will know about this and y’all.

The Lance and Cole did a great job! They were very polite and have a great work ethic. They worked quickly and efficiently. They cleaned up every small mess they made and removed the broken parts after repairing the water heater. We are very satisfied with the service and the job they did.

Excellent experience. I called them on a Wednesday, set an appt for the next day. They showed up on time, were knowledgeable and professional. Highly recommend. Nick and Enes were awesome, looking forward to doing business with these guys.

Nic was extremely intelligent and very responsive to all of my questions and concerns. I can’t say enough about him. Nic was very professional and attentive to our issues. Quick and to the point. He knew about other systems in our house and knew how to address them. Very very good!!!

Our AC wasn’t cooling and after calling, Brandon arrived in record time. He quickly diagnosed the problem and fixed a minor issue that would make sure our unit would be ready for the rest of the summer.

In addition, as someone who once had a very negative experience with a male technician from another local AC business, I appreciate their technician’s professionalism. I’ve always felt safe while they work and I’m home alone.

The 2 plumbers were very polite and professional! They got the job done quickly! Would definitely recommend!!! Joseph McGuire and his Assistant did a terrific job!

Nick Giaacomazzi was so great, he told me everything he was going to do and made sure I understood everything I hope everyone out there uses him they were great

Needed my roof fixed. Called for an estimate and got one right away. Jasen was really helpful with the insurance and knew exactly what needed to get done was always there when I had a question thank you so much the best roofing company in Amarillo

I am very pleased with the job! I love my new electric box! David is very professional and friendly!

Great work to get my HVAC system running again. The entire staff is exceptionally helpful and courteous.

BAD! Andrew came out on Monday, May 29, 2017, and advised us of what we were facing. He immediately jumped in and stated that he would need to replace the gas line from the house to the meter. He was aware that my husband was working on our sprinkler system as we showed him where the problem started. He gave us an amount and told us that he could have our gas back on by Tuesday afternoon. We hired them. Andrew informed me that they would be here by morning, and didn't show up until after lunch. I informed him immediately that we had a death in our family, and I needed to leave out of town no later than 4:00 p.m. for a memorial. He said they will try. The time went on and I asked him if he would be done, so that I could go to the memorial. He abruptly stated, " I can stop right now and come back next week! But you will have no gas until I return." Not only did he not show up when he said he would, but now I had to choose between family or having hot water and a stove to cook our meals on! Needless to say, he was not done until after 5:00 p.m. and I missed the memorial! Andrew was very slow at getting things done. Almost as if he was "riding the clock." As the day progressed, they found a gas leak above our furnace in the attic. He advised us that the cost of the repair would be $414 + the $1750.00 for the gas line replacement and a $442 charge for the search in the attic, plus charges for any other leaks. He told me that if they repair the leak above the furnace and his equipment still showed a drop in pressure that he would then have to tear into our walls. He mentioned how costly that would quickly become. He also stated that the repair in the attic would take 3-4 hours to do. Then he advised my husband the alternative, $2200.00 + the $1750.00 charge for a whopping $3950.00. He pushed us into a corner and made us feel as if we had absolutely no choice, but to pay the near $4,000.00. I finally told Andrew that we needed time to think about which route we wanted to take and would reach out to him first thing the next morning. He then handed me his electronic pad requesting me to sign an authorization form. I asked him what it was for and he stated it was to authorize him to re-plumb the whole house "in-case" that was the route we would go. I advised him that I was not going to sign something until the work was done, or until I decided that was what I would do. Then he said that he needed to collect at least half of the total ($4k). I advised him once again, that I would pay for the work he did, which was trench out the yard and put in a new gas line. Andrew said we would take a gamble if he repaired the leak above the furnace and find out that there was still a leak somewhere else. My husband and I felt extremely pressured to re-plumb the entire house. After Andrew left, my husband inspected the work and found that he placed the gas line in the middle of the area where my husband needed to repair our sprinkler system! Andrew advised us that he cut through 4 of our sprinkler lines! He also informed us that either we could fix them ourselves to "save money" or he could fix it for another fee! Other companies said "if they break it, they fix it!" We also found that we lost our cable signal to our T.V.'s when the tech went into the attic! Once again, another expense out of our pockets! Fortunately we were directed to another reputable plumber, who came out immediately and gave us a much more REASONABLE PRICE to repair the leak in the attic! $285 vs. $414.00! They promptly came out the next day (Thursday) by 9:00 a.m. and repaired the leak in 20 minutes (not 3-4 hours as Andrew quoted) and corrected the problem! I am glad we didn't pay another $2,200 as Andrew pressured us to do! We had to get Andrew to come back out Friday to move the gas line he put in the wrong spot. He simply "pushed" the gas line over. He left the cover off and the wires were exposed! And after a few minutes after he left the gas line returned to same place again! This has been the worst experience with 1-800-Plumber!

Im always very pleased with 1800-Plumber the technicians they send out are always top notched professionals. Pete Harmon was my tech this time around and I was more then satisfied with his professionalism and high quality workmanship as well as him just being and overall great person to speak with. Look forward to working with them again on my next bathroom project, definitely recommend 1800-Plumber and Pete Harmon. Im a real person and not a bot faking reviews lol I work at the Big Texan Rv Ranch. Have a great day.

They were very very fast and helpful. Will definitely recommend and use them again. Nick and his partner very friendly and helpful thank y’all !!

Great service! Noah was very professional and explained everything. Would highly recommend this company!

strongly advise against using 1-800-Plumber +Air & Electric of the Texas Panhandle. This company sold me a $2,214.00 "fix" that immediately failed, and I have documentation from their own subsequent visits proving the original diagnosis was a misrepresentation and technically incorrect.
The Problem and the Misdiagnosis ($2,214 Wasted)

In August 2025, I contacted the company because of a persistent and severe sewer odor coming from my shower drain. I specifically requested an inspection of the shower drain and vent system.
The technician quickly dismissed my request. He claimed, based on "plumbing science," that the odor was actually due to a venting issue with my lavatory (sink). He assured me that installing two small Studor (air-admittance) vents on the sink drains would "fix everything" and eliminate the shower odor. The cost for this minor job was $2,214.00.

The Lie and Immediate Failure
I trusted their professional advice and paid the full amount. The repair failed immediately. The sewer odor from the shower drain was exactly the same. An independent plumber later confirmed that installing Studor vents on a lavatory drain has absolutely no effect on a separate, primary shower drain odor the advice I received was a technical misrepresentation of the solution.
Proof of Technical Deception (Their Own Documents)

When I called them back in September 2025 to complain about the failure, the same technician came out. His notes on Invoice #123747556 (dated 9/25/2025) confirm the lie:

1. He noted he came out because the customer was "still having issues with sewer gas smells after we'd come out to install auto vents on the sink drains." (Proof the $2,214.00 job failed immediately).

2. checking under the house. He found a "multitude of issues" including backwards/upside-down fittings, unvented toilets, and covered up shower drains proving he originally failed to perform the necessary diagnostic work and sold an ineffective solution.

3. The correct fix they then proposed was a full drain repipe under the house with estimates ranging from $16,507.00 to $26,718.00.
In short, they charged me $2,214.00 for a meaningless fix and then immediately tried to upsell me $16k-$26k to fix the real problem they were too incompetent or dishonest to diagnose in the first place.

Unprofessional and False Response to BBB
When I filed a complaint with the BBB, the company provided a grossly unprofessional and false response, clearly attempting to cover up their technical failure. They claimed I was uncooperative and that I "act like he doesn't know what we are talking about." This is a complete lie and an attempt to deflect responsibility. The technician's own notes show that when he arrived for the second visit, I had already "had someone open up a new access panel so that we could actually check under the house," which proves I was fully cooperative and actively trying to find a solution.

Conclusion: I was sold a service that was technically incorrect, failed immediately, and was grossly overpriced. When confronted with the failure, the company's official response was to lie about my conduct. This pattern of misrepresentation and poor technical competence is unacceptable. I asked for a full refund for the $2,214.00 service and they completely refused. I would never recommend business with them. They’d rather snake oil sell you for an easy $2k when you’re asking for help than do the actual work it takes to complete the job done right and leave all parties satisfied. It’s one thing to hear the horror stories about this state but now I’m seeing firsthand how Texas businesses can dodge responsibility, and how consumers are often left to fight alone. The system doesn’t always protect the people it should

A perfect example of what the rest of the country thinks Texas is, one big scam

I got the $59 heater time-up for the winter. Their work is guaranteed. They also have a monthly plan for $20 that gets u discounts and priority for all calls, including inspections for all ur systems. I’m thinking about it hard. My heater is OLD! Thx guys!

I had a technician come out and give me an estimate which was way too high and I didn't have enough money to cover it but told them I might have the money before the end of The day I called them back maybe 30 minutes after the technician left my house explaining I had the money for payment and was told the earliest they could get to me was in 5 days. I've already been without water for 3 days and can't afford to wait another 5 days. in all honesty, I got the feeling they told me this simply because they did not want to mess with it. oh and they charged me $69 to do absolutely nothing.