HVAC reviews in Anna, Texas

The AC went out in the middle of August on a weekend, within a short period of time a tech was out and quick resolved the issue. Also when buying a new house I have their experts out to make sure the system would be in working order for my family. I will continue to recommend Tri County Air Care to friends and family.

I called Tri County Air Care due to family members recommendations and good reviews. Results are I will definitely be recommending them to everyone. Amy and Heather provided excellent customer service. Thank you for having so much patience with my little to no knowledge on AC and to the team for getting the job done.

We have been using these guys for a while. Everyone one we have ever dealt with has been super friendly, extremely professional and very helpful. Recently we returned from a trip to a freezing house. Tri-County explained that the cost to repair was not worth keeping the old systems and worked with us to get us an affordable system that met our needs. During install, I would periodically check in to see how things were going. Whoever was nearby when I showed up, stopped what they were doing and explained what they were doing and how far along they were without me even asking. These guys are great and highly recommended.

We called in the morning and they said the tech would arrive between 1:00pm and 4:00pm and they sent Daniel out and he arrive on time. He was very professional and you could tell he knew what he was doing, and he paid attention to detail. He did the little things he didn’t have to do to make sure bad things didn’t happen again and ensure your a/c would would perform to the best it could. He corrected things that other companies left like seal up some cracks in the unit in the attic. He saw some tape other companies left and did not seal the attic unit and took a couple minutes and corrected it took some insulation and sealed the unit. I would definitely use this company again if the need arises and hope they send Daniel back. Great job Daniel thanks a bunch.

Dave

We called Tri County Air Care for the first time this morning and were pleased that they were able to work us into their schedule today. The technician, Terry McCullough was very professional. He called to let us know he was coming, diagnosed our A/C problem quickly and had it repaired within 30 minutes (without trying to talk us into repairs we didn't need). We are excited to have a company that we can confidently recommend to our friends & family.

Called Tri County Air Care when our A/C stopped cooling and was freezing up. They were out in just a couple hours to fix. Turned out to be nothing serious, just low freon. Chris, the tech that took care of us was by far one of the most thorough, polite and well manner service men we have ever had in our home. He checked EVERYTHING that could be wrong, and was not rushed. He seemed very dedicated to customer service and was an absolute pleasure to deal with. Also very affordable. I will definitely be referring friends and family.

I have been dealing with Tri County Air Care since they replaced my system a few years ago. From the first encounter I was comfortable. I haven't used anyone since. They perform my semi-annual maintenance and answer any questions I have. Great value and wonderful service and I genuinely enjoy the people that I deal with. I get calls all the time from other vendors offering their services, but I will not switch.

Tri County has taken care of my parents for many years. So when it came time for me to change my ac care to another company I gave them a shot. They had someone out right away and the tech was fast and efficient. I’ve not had any trouble since. But I’ve had them out to do maintenance work and they have done a wonderful job. I don’t usually take time to sign in online to give recommendations but my parents have been happy with them and now we are to. From the office mgr to the owners to the tech that’s taking care of us they have been very professional and the prices have been responsible.

Talk about top notch service in every single way!!!! Our AC went out and needed replaced. We got two different estimates and called Tri county for a third. Wish I would have called them first!!! Brian was here within an hour and gave me a no BS estimate for what I needed. He had a crew here two days later and installed a new complete system!! They were efficient, professional, and knowledgeable! Heather in the office went above and beyond to care of everything on the phone quickly and efficiently...super sweet and so so helpful!!!!

We had a terrible experience with Tri County Air. They diagnosed the issue with our AC incorrectly and we waited 7 days for a part that was backordered that we didn't even need. They were unhelpful in trying to escalate the issue to Lennox. One woman hung up on my husband and another told me I needed to call Lennox myself and complain. This is the company that we paid to install our units (that were still under warranty) and paid an ongoing service fee for checkups. We called another AC company and they had our AC fixed in 24 hours.

Tricounty replaced a coil for my 5-ton central AC unit, and it was a disaster.

For starters, they were supposed to arrive in the afternoon but showed up about 8:30am with no advance notice, which they were also supposed to provide.

Company had a coil that matched specs for system, but it was 3" larger than the existing coil. Per the owner, they knew this in advance, but rather than order the right unit, they installed anyway. When they arrived to install the coil they could not get it through the attic door. In the process of forcing it into the attic they broke the attic door.

A few hours into the work, a third guy arrived to help the first two. He was more experienced, and told me he was dispatched because the initial 2-man crew got in over their head.

Fast forward a couple hours, I walked downstairs and found fiberglass insulation all over the floor, countertops, tabletops, carpet. It was also in the ducts. I quickly turned the AC off to prevent further blowing around of the hazardous fibers.

Company promptly dispatched a cleanup crew to vacuum out the ducts with a special HEPA duct cleaning device to trap the fibers. This was the only thing they did right all day. Per owner, they knew they had a potential health hazard on their hands (breathing the floating fibers) so acted quickly. Five hours after they left I was still finding fiberglass clumps stuck in the ceiling ducts.

They were supposed to clean the floors, countertops, tabletops etc but did not. They left sharp-edged pieces of sheet metal around the attic door and did not vacuum clean up clumps of insulation in the area they were working.

Needless to say, this is the worst HVAC experience I've had in 30 years of home ownership.

Fast and reasonable first time using was referred and right choice at right time had me up and running in record time..had system checked twice by same company less than three days back to back..This company replaced the units fan motor and oh how cold and happy family we are.. Trustworthy not trying to have you spending without telling you the real issues..

Preston and the Team did a great Job. System needed to be change and they were out within two days.

Shelby, Matt, and Jesse (owner) was very professional, work and tools were clean, and he was thoroughly knowledgeable about my system, tips, and things keep an eye on.

Always great technicians and service! Loyal customer!!

We recently had the pleasure of working with Adon to get our air conditioner back up and running, and we couldn’t be more impressed with their service! From start to finish, the entire experience was seamless and professional. Mitch, in particular, went above and beyond to ensure everything was taken care of as if we were family.

Not only did he diagnose and fix the issue quickly, but he also took the time to explain everything in detail and answered all of our questions. His attention to detail and commitment to customer satisfaction truly stood out. He made us feel like our air condition concern was his concern. We felt valued and supported, and it’s clear they take great pride in the work they do.

The professionalism and dedication are unmatched! Thank you Mitch and Adon!

Shelby was very helpful and very informative. I appreciate his honesty about what needed to be done to my unit. I would highly recommend him and your company to anyone.

I never really give reviews, but I have to say that the technician that came out was really great! He was thorough articulate and didn’t mind spending extra time to make sure we understood the details.

His work was efficient, and he went above and beyond to ensure everything was running smoothly before he left. I appreciated his attention to detail and the care he took with my home. I highly recommend Jacob for any HVAC services

Adon has always been great. Shelby is fantastic and I couldn’t recommend him more highly. This company has always been quick to get me on the schedule and I have zero complaints!

Perfect Service! Shelby Was awesome. Very professional. And Kayla is always helpful returning my calls and texts. Answered all my questions and explained everything in a way I could understand. Highly Recommend. Update....10/28/2025....Winter service and duct cleaning went great....always proffesional, Matthew the service guy, perfect! Thanks Adon again!

First time using Adon and the experience was great. Received appointment reminder notifications, as well as texts letting us know that the technician was on his way. He was courteous, friendly, and did a thorough job. After examining in the attic and outside he presented us with the assessment, including pictures of the equipment showing us any issues and recommendations. We never felt pressured and the recommendations matched the research we had done on our own (for dirty sock syndrome). We never felt pressured. After deciding we would move forward with a couple items the company delivered some of the parts to him immediately and he was able to install them that day. For the parts they had to order, they got them in quickly and we got an appointment booked the same week. I highly recommend them!