Appliance Repair reviews in Austin, Texas

Do not use this company. They are impossible to get ahold of. I have called the number on the site and the number on our invoice. A woman finally answered and said it was the right number but the wrong number and someone would be calling me back. They did not diagnose and find the problem with our washer. My husband suggested it was the pump not knowing they jumped right in that and came and replaced the pump, no troubleshooting or diagnosing. The guy came and said he hopes it works and took off. It was real sketchy. Why would you not make sure that’s the problem first? Can’t get a hold of anyone. UPDATE- spoke with someone, and was told that we diagnosed the problem to them over the phone on the initial call and that they would send me the recorded call, they of course did not send this recording. I was told that the technician who came out knew that the pump wasn’t the problem that it was the panel but he proceeded to change out the pump knowing it wasn’t the problem. $300 for absolutely nothing, then was told it’s not their problem and future issues aren’t their problem…. This isn’t a future issue, it was the initial issue that we called about.

recved way too many emails advising, confirming, double confirming. recved same texts multiple times. also tech texted and called and left vm. requested mutiple times to have wife as contact as she set the appointment up.
stayed home and sat here. and after being barraged with way too many confirmations.......the tech did not show up. claims no one was home (which I was) and did not bother to call.
then came another barrage of emails ......
what a clown show.
we have another appointment now, and tech is already texting me for an appointment on 1120.

Excellent Service! Our technician was outstanding - Ricky did a great job, was quick, and professional! Satisfied customer, thanks!

Kory was very professional and did an excellent job.

The technician was least interested to do the work. Poor service!

Ricky S. did a great job helping us diagnose an issue with our fridge. I also really appreciate that he showed up on time. He was very friendly and professional during the entire visit and I highly recommend him for anyone who has fridge problems. Thank you very much, Ricky!

Joseph did a very thorough job. He arrived promptly and got the work accomplished.

My diagnostic tech Korey was thorough, professional and friendly.

The technician who repaired our refrigerator was excellent. He was knowledgeable, personable, professional, resourceful, persistent, and a good communicator. If we ever need another repair, I hope John is the one they send.

Everything went well once the repairman arrived, but everything leading up to that was unsatisfactory. We originally scheduled the repair for Thursday, June 6 and I received texts confirming that (including on the morning of the 6th), but the website had the service call listed as for Friday - so it was moved without consulting us. The window was 8-12, and the website initially had the estimated arrival time as 10:15. Then it moved to 11:20, then 12:50, then 2:15, then 4:20. He finally arrived after 4pm. So we ended up waiting around the house all day. When I tried to contact someone to understand the timing, it was nearly impossible to reach anyone until I finally called in as a new customer and only then was able to reach a human. It makes no sense that you all could be so far off the estimated time of arrival. If there were customer visits ahead of us, as the experts, you should have a better feel for how long they will take so you don't string us along all day. Also, your website sucks. it is embarrassingly simplistic and not user friendly. You need to upgrade it.

Ricky was Very knowledgeable....arrived on time ..explained the problem...and was very nice! I was very pleased with how Ricky took care of my refrigerator..he tested it himself before leaving making sure everything was working as it should be. He found a leak that was installed on Jan 5 but was not installed properly! Also the 2 items that were ordered were not needed to fix the refrigerator on January 8 so Ricky took the items with him.Anyone will be happy to have Ricky have work done for them. Thanks

Ricky was very knowledgeable and able to fix our ice maker.

It is amazing what a dedicated person demonstrates and takes pride in his work. The Tech did just that and quickly repaired what was identified. My family has been Sears Customers since the 1960’s and will continue- quality products and it requires quality repair by great Technicians.

Mr. Neal and his trainee colleague did a wonderful job, arrived at the expected time, fixed the issue and gave me a few tips on how to care for my appliances. Would recommend to a friend! I was WFH and didn’t get the chance to offer them some water or beverage but I hope they get well deserved paid for their good service!

Joseph M was prompt, pleasant and honest about what the issue was, he offered numerous solutions and allowed me to make my decision... all in all a great interaction

Predatory Business Tactics

Our dryer stopped working so I called around. Sears quoted $140 for diagnosis. Expensive but we needed it done quickly. We had just gotten home from a weeks long hospital stay and had piles of dirty laundry.

The technician took about 15 minute to diagnose it. Said 3 parts needed replacement and that it would cost me $430! Mind you I paid $100 for the dryer, it was a quick diagnosis, the repair sounded simple enough (just unscrewing a few parts and replacing with new ones) and he said he had the parts on him.

I declined and asked him for serial numbers. Bought the parts myself ($15 total for aftermarket) and fixed it in an hour. A trained technician could have done it in 20 minutes.

Sears Appliance Repair is using a tactic that abuses the customer’s time and fear of sunk costs. The diagnostic fee of $140 is non-refundable so if you decline an outrageous $430 quote then you’re still out $140. Sears knows enough people will feel the pain of the sunk cost and will be desperate enough for a working appliance that they will just agree to an absurd fee.

Embarrassing.

I called Sears Appliance Repair to speak to a supervisor or whoever coaches the technicians to come up with their quotes. Not to get the tech in trouble but to get some answers after getting fleeced for $140. Got connected to a foreign call center that couldn’t tell me much.

Also asked Sears to email me the technicians report but they never did.

All the people I talked to in person or on the phone were nice.

Don was very efficient, knowledgeable and friendly. Did a great job!!!

Very attentive to our needs, both getting the dishwasher fixed as well as being respectful to us working from home. Explained the issue, what he did, and some tips for better dishwasher performance. Truly a fantastic experience.

Donald called ahead of time and arrived within the time he estimated. He checked our oven, found the problem and fixed it in a timely manner. It was good to have such an experienced repairman to do the work.

Knowledgeable, professional, and went above and beyond. 100% would recommend

Excellent service from John, and his trainee. Very please with speed and professionalism.