Appliance Repair reviews in Austin, Texas

After a short diagnosis, repairman said the suspension was worn out. He never turned the washer on to visually see what was happening with the washer. The washer worked fine, but only periodically over the last few weeks. When he left, the washer completed a complete cycle fine. Not sure how the suspension works sometimes and other times not. He offered to repair the washer for 1,100.00. The washer is only 3 years old and displays a 10 year warranty, which he never asked about.

Donald did great. We've had multiple repairmen here and had 2 different diagnoses. they ordered the wrong parts and then figured out what was wrong, but wouldn't order the part.

It's been 10 weeks to fix a microwave.

Donald came; diagnosed the problem; had the spare part with him and fixed it within an hour. We're very happy with him.

I had an appointment on Monday. Middle of the afternoon I receive a text that says I wanted to reschedule. I did not ask to be rescheduled. So I waited another week. Spoke to the technician. He said see you soon. I called him when it was getting close to 4. He said I will call you back. I get another text that says my appointment has been moved again to the next day. No explanation. I took off for three days. Your company is not reliable. You’ve lost my business.

Joseph is an outstanding representative for the sears appliance repair service. Well qualified, prepared, efficient, and just the nicest person you could hope to meet. Thanks for scheduling him to manage our repairs!

Gerri & Dave Perry

The window was narrowed even further as the technician finished his other appointments. He arrived on time and was friendly. He was efficient and explained the issue was only minor. He also explained if door issue continued, the part could be replaced.

I had a very, very good experience with Mohammad R., the AC Technician with Sears Home Services, which I would gladly like to have him assigned for future services, and would prefer to work with Sears Home Service in the future when scheduling services with my home warranty company ❤. He was very knowledgeable, professional, and a
extremely accurate and actually talked with me about the prognosis and the resolution. One of the best Technicians ever!

I attempted to get warranty repair on an LG microwave. Sears doesn’t give a window of arrival, just an entire day. A technician did show up but had to order a part so needed to return. The AI scheduling system scheduled an appointment day but then auto-cancelled on the day of the appointment. This happened two more times. Cancelled well into the day of appointment after I made arrangements to be available that day. It’s extremely difficult to reach a live human to resolve their AI problem and the live humans are an overseas call center with no access to the actual service provider information. I’ve never dealt with a more frustrating company. UPDATE- Sears response to my post is AI generated. The phone number is the same number that does not lead to a live human and they did nothing to help resolve my problems with them.

Came without known bad part, should have spent time on phone ironing it out. Also asked for another deductible, which we already paid…

Very dependable and honest! I will use Sears Appliance Repair again if needed! Great company.

Super Fast Service and professional! Had to order part for washer, came a few days later and George was able to come a day earlier than scheduledto complete repair. Highly recommend!!

The technician knew exactly what was wrong fixed it very quickly and explained everything thoroughly. Very much appreciated.

The tech arrived within the 1 hour window and immediately proceeded to check out the aircondlting unit as well as the returns and the vents and the components in the attic. His troubleshooting of the outside unit found the problem and it was quickly fixed. Afterwards a discussion was held about future ideas as the unit was 18 years old. I was pleased with the service I received

Don was great - professional, knowledgable, and courteous, despite a little parking issue at my complex. Both Sears technicians that have been here were conscientious and cleaned up after their work as well. My range is up and running and I am thankful!

Mohammad was polite and made what he thought was a fix. However a day later my AC stopped cooling again. Had to go book another appointment which is 10 days later. A long time in Texas heat. A very unreliable company that is quick to collect payment but does not emphasize quality work or even doing the job right. 10 days later it was decided a sealant was needed. IT is now being ordered and I have no idea when it will arrive and when I can have my AC back again. Horrible experience and taking a month to fix an AC is a complete failure by Sears. Their phone number in the response by the bot is never responded to as well.

Frank was awesome! There were issues with the part being available for pick up and he didn’t give up and got here as soon as he could.

I'd give them about 1/10 star if I could. Their model of assigning and keeping one Tech. on an issue is absolutely awful for the customer. You are at their mercy for scheduling and they use very inferior replacement parts. AVOID THEM!
Since they would have forced me to wait a whole month to get an easily available part for my washer, I opted to call another company, Grimm Appliances. Grimm had the part to me and installed within 3 hours! Grimm provides Excellent service!
I'll certainly NOT be extending the warranties on my washer and dryer with Sears.

Mr Sabas from Sears was very nice and explained everything he was doing and what was wrong with the system and also told me about the regular maintenance I can do myself to keep the AC running. Easy to talk to and professional.

Technician Frank was great. Very knowledgeable and friendly. Did a great job repairing wash machine.

Frank is great. Timely service. Highly professional and good communicator. Thanks, Sears.

The repairman was very professional. It was a pleasure to meet him and have him repair our machine. A real gentleman.

The service technician didn’t follow up with me I had to call him. Automated systems are NOT PREFERRED. He couldn’t find any issues, so I hope I WON’T BE CHARGED if he has to come back out.