Home Services reviews in Austin, Texas

My boyfriend recommended Helen and her cleaning team because his house always looked amazing after they came, so I decided to give them a try — and they absolutely did not disappoint. My place was spotless, with so many thoughtful little touches that made it feel extra clean and cared for. Helen and her team were professional, kind, and clearly take pride in their work. I highly recommend them to anyone looking for a reliable, high-quality cleaning service.

Helen and her Casitas team did an incredible job on my home. This was their first time cleaning for me, and they're definitely here to stay! Not only was the entire place sparkling, but they added thoughtful, hotel-level touches like creatively arranged bath towels and other small details that made the whole space feel special. They're super fast too, cleaned my entire home in under 3 hours! Not to mention their personalities are also as great as their work. Can't wait for them to return in two weeks!

I like very much the service from Jodene and the attention from Laura. The price is fair. They are very organized with the check list paper because I know what to expect. The only thing I do not like is because sometimes they send someone else instead of the person who used to clean my home. The quality of the service is the same whoever goes but I trust Jodene and I am a little pissed when they send someone else without ask me.

Originally everything was great with this cleaning service for the first 2 months, then I got no less than THREE cleanings delayed BACK TO BACK to due their workers dropping out at the very last minute. Meaning I get a text the time they're supposed to be arriving saying they're looking for a replacement but if not would I be fine with rescheduling.

Are you kidding me? I get it if maybe once or twice every few months, but in the 5 or so months I've used them this has happened NUMEROUS times where they message me the day of a cleaning saying their cleaner had some emergency and can't come. Clearly they have a problem with their staffing as this seems to happen so often. There's literally no point to booking a scheduled time with them anymore as it's always a toss up if they will actually come.

The compensation for having to be rescheduled 3 times in a row? A measly 30% discount for ONE cleaning. Done with them.

Ophelia is always timely and thorough. The Maids Around Town service is great. The three different cleaners have been prompt, thorough and diligent. Great Service. Any problems or concerns are always addresses immediately.

I had a scheduled appointment and the day before at noon they text me to indicate they were excited to be arriving on the next day. Then, at 5:00 PM the NIGHT BEFORE they were to arrive called and cancelled the appointment due to known scheduling conflicts. I had to arrange another cleaning service at the last minute (Not to mention I am 8 months pregnant). I would not recommend them as a new client!!!

We love maids around town. They had a rocky start to their business in our area but they listened to my concerns and worked hard to keep my business while they worked out the kinks. They're now operating smoothly and we're very happy when cleaning day comes. We live in Fulshear.

Really good experience! She was nice and got to everything on the list except the baseboards. Bathrooms and kitchen were both cleaned very well and she asked what we wanted done exactly as well so that she can get to it. Have already recommended this service to others and we are continuing with it!

I recently hired Maids Around Town to clean my house, and the woman who cleaned my place did a terrific job! She was professional, thorough and my house looks wonderful. I plan to have Maids Around Town clean my home on an ongoing basis!

Cassie did a wonderful job cleaning my extremely messy apartment! And she was very nice and prompt. She even called me after the cleaning to help me find an item she has put away! Just amazing.

TERRIBLE! DO NOT USE THEM. THEY OVERCHARGE.ROUTINELY, BROKE THE CEILING FAN AND SEND OUT UNTRAINED CLEANERS.

WHY DO I HAVE TO PICK A SINGLE STAR? ZERO STARS!!!!!

I Can not tell enough about the POOR service (OR LACK THERE OF) from this company. I hired them for my personal home and for my Short Term Rental. I need to RELY on someone to help me so that i get A+ REVIEWS. It is instrumental to my success.

To start, they ALWAYS OVERCHARGE. They said that the cleaners 'Punch-In' when they arrive at the property. I have been there at the beginning and at the end of a cleaning and they are NOT always being accurate (honest) about the times. Additionally this is a huge waste of my time having to manage the payments and then ask for a refund and then to make sure it occurred. It was imply a waste of my time. Cleaners are supposed to add value to life, not make more work. This happened almost every time.

Next, they cancel on dates they are set for in-coming guests. I have a full-time job and can not miss work to spend 4+ hours doing a job that I had planned on hiring professionals for. This was enormous stress, and I had booked them for SXSW FOUR months in advance!!!!! Again, another issue for me to manage and more stress for me to make sure I had my rental covered. Not worth it.

Next and my last straw with them. They sent a cleaner that didn't have any experience and was not fit to work for them. She made a bed WITHOUT the fitted sheet. I was in the house. She could have asked me for the missing item! She put the duvet cover OVER the comforter not around it like a pillowcase! It continued. I had to go late to work so that I could HELP MY CLEANER so that I could leave my home ready for renters!! And they still charge ME! THE WORST PART: She tossed the sheet into the air to make the bed and caught my ceiling fan and BENT the blade and maybe the housing. It took WEEKS before anyone came to look at the fan. They have been dragging the repair/replacement out for a month now. When I ask about it, I get excuses every time. "My manager is off and they have the contact info fpr the store" (use the notes in your outlook calendar) "we can't afford to ship the fan, we are a small company", blah blah.

Don't go into business if you are not prepared to train your staff, and to pay for repairs caused by your employees, and do not try to OVERCHARGE clients.

I hope this will help. I have since found an amazing team in town that sends three cleaners, they are fast, and no issues. It is hard to find good people, but they are out there.

Maids Around Town did a great job on our house. Angela showed up on time, cleaned, and organized everything. It was very nice to come home to a clean house. We will be using them again.

By no means is this a rant but true events with no embellishments. The only reason I did not rate that I hated it is because Enedina (the cleaning service provider) was a 10 in cleaning but not on promptness. Their customer service is HORRIBLE! Of course, my post might probably be deleted once they see my comments but there are other rating sites. On January 16th, I found Maids Around Town on Thumbtack and made an appointment for that Saturday and decided to call them the day before to confirm and they told me that they did not have any information for me. I talked to Nicolas and since I was not able to provide credit card information right away, he did not call me back like he said he would to set up an appointment for Saturday. The week of February 1st, I received several calls that I later found out they were from Nicolas (this was 2 weeks after I initially found them on Thumbtack and called them for an appointment).

I was recovering from surgery and needed my house clean so I booked an appointment for February 6th. Jeanette called me 15 minutes before the appointment and told me the service provider's son was sick and she did not have anyone else to cover her. Jeanette told me she would reschedule me for 50% off the next visit. I told her about my surgery and asked her to put me first on the list. Jeanette told me she would keep me posted and I did not hear from her.

Two weeks later, I received an email reminding me of my appointment with Maids Around Town. Whomever is booking you for the first time asks you how often you want the service, do not tell them. IT'S A TRAP!!! The email stated that if you cancel within 48 hours, they will charge you and you can redeem those "Happy Home Points" on your next visit. I felt obligated to try them out and since I had the 50% off I decided to let them provide me a service.

Again on February 20th at 9:45am, I received a call from Jeanette and she left a message letting me know the supposed "most reliable service provider " they set me up with was going to be showing up "close to noon" while my appointment was at 11:30am. It was 12:35pm and I sent a message telling them that the service provider had not shown up and I had to leave at 3:30pm for an appointment. Enedina showed up at 12:37pm and left 2 hours and 30 minutes later. Since I loved her service, I did change my service from 2 weeks to 3 weeks instead of just cancelling Maids Around Town services all together.

It comes time to pay Maids Around Town and they did not honor my $20 per hour initial service (on Thumbtack) and my 50% off. I text them to get back to me and wrote that they had made a mistake but they never got back to me and charged me the full amount at $22 per hour. I received an email today reminding me of my appointment on Saturday (2 weeks after their initial visit not 3 weeks like I asked). I sent a text message cancelling everything one week and 48 hours before hand and they should not charge me for it. If anyone wants to challenge the facts I have provided here, I have emails and text messages to prove everything.

On a side note, I think I was invited to rate Maids Around Town because they saw me rate Enedina's service and I said a 10. Enedina is great at what she does but it is a shame that she depends on HORRIBLE customer service providers. I have a feeling if they knew my real rating, Amber would not have sent an invitation.

I've tried a couple of different services and really I'm not that hard to please. I made myself understand when the other services said they don't move furniture. But we have hardwood floors and really pushing the sofa out a bit to get under them isn't a chore. Maids Around Town did this, without me asking. I'm very impressed and looking forward to the next visit.

Used service in San Antonio. Needed maid next day for special event. Nick the scheduler came through. My maid was a hard-working young man who had years of experience and was bundle of energy. Pricing decent and fit my budget. Definitely will call again.

I used the service for years...but they cannot keep employees and they were often unable to make the scheduled date/time. Canceled today. I was contacted a week ago to say that they wouldn't have someone available to clean at the appointed day/time. I mentioned that I had house guests coming and asked if I need to find another service. Suddenly, they found someone and scheduled an appointment for today at 9:30am.

At 8:55 this morning, they texted to say they couldn't make it...for the second time in a month. When I have to cancel or move an appointment, there's a fee - yet they can cancel 35 minutes before the appointment, leaving me scrambling to find a replacement?

Never again.

When I called they promised I would get the same maid every time. My husband and I are not comfortable with strangers going through our house. First time we used the service, Krystal was our maid and she was great. I texted to request her for our future service, they said sorry they couldn't. Though thats one of the reasons why I booked them in the first place. They texted less than 24hours prior to the second service to reschedule...?!?!?! Usually that wouldn't have been a big deal, but my in laws are coming to visit and I'm 7months pregnan (super difficult for me to clean our big house). I was so upset, and knew right away that this is going to be a very annoying and hectic company. This is very unprofessional. I would not recommend this company, unless you don't mind a random person every time and being rescheduled with very little notice. I'm very disappointed.

I've been using Maids Around Town for a few months now and I love their service. Every employee has been extremely pleasant and professional. They do a great job cleaning and the price point is the lowest I've seen.

BEWARE! Think twice before giving your cc number for them to automatically charge you! I should have read through the various reviews and checked the BBB (they got an F rating). The first cleaning was ok, not terrible but not great either. The price was reasonable. The second visit showed the true colors of the company. Not only was the cleaning awful, not worthy of actually calling it a cleaning, but the "customer service" was completely appalling! I get it that people are late, they might not do a good job, etc. BUT this company does not honor their promises they list on their website OR by their sales people. They were late arriving to my house (they promised to arrive at a certain time and I paid extra for this service) and I had to leave for an appointment. I asked to reschedule. They said that I would be charged for a full clean because I cancelled at the last minute! Long story short, they sent 2 people out a few hours later who did an extremely poor job. They left before the allotted time - 2.5 hours. My house had been cleaned the week prior by the same service and it was by no means a big job. They could not even do the little work that was promised. We must have talked to 3 different people over there to settle the matter. They were all extremely rude. They said that they would give us a discount on our next cleaning due to the poor job of the crew. Of course, we said no thank you. They charged us in full even though they were not there for the entire time they charged us for. We called, noone answered or ever called us back. We sent an email cancelled all future services. Low and behold, I got an email reminding me of my next service! I responded to cancel and the guy replied with "I'm sorry to read that, may I ask why you're wanting to cancel your services with us?"??????? This is an immensely poorly run business. Be careful! If you are not happy with the service for any reason, they will not honor their promises. They have sales people that sell you on their service and offer promises galore. Do not believe what you hear, because it is too good to be true!

I've never used a cleaning service before so I was a little skeptical. But Maids Around Town was absolutely great. The price was very reasonable and they did an awesome job cleaning our home, better than I expected!

We just moved and were forced to change maid services. We found Maids Around Town via Thumbtack. $20 an hour and they did laundry? Nice! My new house is small and I am very clean. When I first spoke to someone I told them what I was looking for...weekly cleaning with laundry service. I was told they would schedule 2 maids for 2 1/2 hours. I was on the schedule for Mondays

Sunday rolls around and I get a text and an email about my upcoming service on Monday at 8am. At 7am Monday I get a call that my maid called in sick and they need to reschedule for noon. I say that's fine and wait around till 12, then 1, then 130. I call and they tell me that they didn't know the maid didn't show. No call No show? They apologize and setup a comp service for Tuesday. Sounds like decent customer care.

Tuesday comes and both maids show up. I tell them what I want done and they say they don't have enough time to do laundry and clean in 2 hours. (Note my washer and dry cleans in 1 hour) and say they will get done what they can. 2 loads, forgot to take out the trash, and did an ok job of cleaning. Hey its free so I'm not complaining too much.

I call into the office an tell them the maid said they didn't need 2 maids for my house and i should schedule 1 for 4 hours to get to all the laundry. Now it's set for next Tuesday. Tuesday comes and it's a new maid. Nice lady who tells me she is a trainer and she will do an excellent job. I show her the speed wash/dry on our washer and dryer and everything else in the house. then leave. When I get back the house is cleaner than before and everything looks much better. 1 load of laundry was done and they left clothes in the dryer and washer? You're kidding me. Oh the best part....They charged my card $113? $20 hour x 4 hours = $113?

I call into customer service. They apologize and offer me a refund for the laundry time or they can send someone out to finish the laundry. I said I would prefer the refund. I ask how they came up with the charge for $113 and they told me 2 maids for 2 1/2 hours? I told them I had 1 maid for 4 hours. They said she was training and a 2nd person was there and that they were very slow and that made it impossible to finish the job. At this point i'm done. Give me my refund and i'll hire someone else. It's just not gonna get done correctly. Customer service has still yet to contact me about how much my refund is.

I give them 2 stars cause the 2nd cleaner really didn't do a bad job. The customer service, billing, and management just sucks