Home Services reviews in Austin, Texas

I have had a very unpleasant experience with this company. They have a mix of people that work for them. Some are really good but some are really bad. Although I provided the square feet of the house, number of the rooms and bathrooms, the work never gets done in the scheduled amount of time. They stayed late when schedule was done for the afternoon, but when scheduled in the morning they left as they had other work to go on and didn't finish half of the house! They responded that they would provide more cleaners but that didn't happen. Quality of work is poor unless you follow them in every thing they do to check the work. In general cleaners are very slow. I am not happy with them and I am quitting the service.

I am a ex worker of this company and I highly recommend you don't use this service. The Houston company is a joke and the are nothing but crooks. The people looking for a maid service aren't the only ones that get screwed over by this company their maids do as well. My last check with this company was $9.07 for a 3 hour job. My highest check was a little over $100 and that was for 3-4 houses. Your maid for a 3 hour job will get maybe $34 for cleaning your house. My husband did a quote to see what the company charges compared to what I was paid and we were shocked. They gave our house a quote of close to $200. If I was the maid sent to this job I would have gotten maybe $50 for it. Half the time ot isn't even the maids its the people who schedule the jobs that are the cause of unfinished or poor work as we are given a certain amount of time on each house and are not allowed to go over that time. I have had small apartments that would only take 2 hours be 3 hours while a big house will be the same amont of hours when it should be 4 to 5 hours as 3 hours aren't enough time to get the job done the right way. I highly recommend going to a different company or finding someone who doesn't work threw a company if you want the job done right.

I am a Realtor and was glad to hear my new listing was going to get a "deap clean" before showings began. What a horrible job Maids Around Town did for my client. They even demanded a tip upfront, before the job began. They were paid upfront. Never do that with this company. They left the home without even touching some rooms. Cleaned a tub and didn't lift the tub mat. Didn't clean ceiling fans at all. Didn't clean the very dirty utility room floor, not even sweeping let alone a mopping.I could go on and on. Skip this incredibly bad service company.
Jeff Cramblit
Realtor

Used their services for two years...particularly because there was a certain cleaner that I liked a lot. Once she left, I decided to discontinue MAT but they told me they would give me discount to try a new “highly rated cleaner.” This person was supposed to be over for 3 hrs, she arrived 30 minutes late, quickly cleaned and left within 1.5hrs. I also heard a loud noise and saw that my vacuum that she was using was dropped and it chipped my wood floor. After she left...my bathroom counters were permanently stain with some cleaning solution that she brought. I have been using Maids Around Town for two years and they never stained my bathroom counters. I have no clue what she used! When i complained about it, customer service said they can give me a discount on my next service! Are you freakin’ kidding me...why would i ever use you again. No refund of the last service, nothing.

Mary did a good job in cleaning our 1,100+ sq. ft. home. I am requesting, that Maids Around Town send Mary for our appointment in April. There were things, that she could have done better, but being that the house wasn't clean in a while, she did well. Mary suggested that next time, she would spend a little more time on the smaller bathroom. Her pointing, that out to me showed that she a dedicated member of Maids Around Town.

AMAZING!! I've used them bi-monthly for about 3 months and they are truly amazing. I work full-time and the last thing I want to do each night and weekends is clean. I keep up with the vacuuming because I have 2 dogs that shed. But wiping down cupboards, baseboards and shutters, no thanks. I've never been happier with a cleaning service. And, another plus - they are VERY reasonably priced. I highly recommend them and I'd rather cut down on my groceries than let them go!

Customer service was good, they were able to squeeze me in on a days notice; however, VERY DISSATISFIED with the cleaning. Was moving into a 600 sq ft one bedroom apartment and paid for 4 hours of cleaning. When I moved into the unit, there were coffee grounds still in the freezer, floors were dirty, tub had MOLD still on it. Would have thought that in such a small unit and over 4 hours, one (if not all) of those issues would have been resolved. Would not recommend. Also pricier than competitors.

My roommate and I used Maids Around Town to help us with cleaning during our move-out, which was tremendously helpful since we had a tight timeline. The maid arrived on time and did an excellent job. Would highly recommend.

Maids Around Town always does a great job at my place. I like their easy scheduling and communications. I would recommend them as my place is clean and looking sharp. They are very easy to work with and there have been no issues with their service.

Simply put, they're the best! Belal has cleaned my house several times and most recently he brought a new cleaner, Shylah with him. Loved her too! They really define "Service with a smile." They are always on time, and if they arrive early, they wait outside until your appointment time. I love how they bring their own cleaning supplies and equipment. I love even more how clean my house smells when they finish. They are so anxious to please and are very thorough. I highly recommend this service! It is such a nice touch that you receive a text reminder the evening before your service and a text that they are on their way. I have gone on my local "Nextdoor" website to recommend Maids Around Town to my neighbors. Thank you Maids Around Town, you never disappoint!

This service is really well priced for how thorough they are! Our 2/1 was sparkling after a 3.5 hour clean. They even vacuumed my dog's bed and unloaded my dishwasher. Also love that everything can be done online and via text. Highly recommend!

I have just discontinued my maids around town service. I provided a list of things that they had to do right at the very start. They started sending different maids and not letting me know, so each time the service was different. Last week I asked them for the last time (had already asked multiple times previously) to make sure they let me know if a different maid was coming over. Well they didn't and the maid that came over did things that were unnecessary (took unwashed baby bottles and put them in with my sterilized, clean ones leaving me hours of rework to do). The bed wasn't made and the bed linen wasn't washed which is on the list I provided. This was the last straw. I informed them that the next time would be the last opportunity before I cancel the service and lo and behold they send a different maid again and don't bother to let me know. The kitchen sink was still dirty and the kitchen floor had dirt on it. The customer service is appalling and they have very few diligent maids who actually care about what they are doing. I will never use this service again.

I have had excellent results from using this service weekly after I had a C-section and then monthly to help me keep ahead of deep cleaning. Service providers are willing to do any tasks that you request within the timeframe (for instance, in those early weeks, I asked them to vacuum behind all the furniture instead of cleaning the baby's nursery, since she was always napping). I would have given the company 5 stars, but I have had some difficulty with cleaners needing to reschedule last minute more than once. When the cleaners do make it here, though, it's been excellent! (And the one time that it was less than stellar, they refunded me without any hassle.)

I have never been able to afford to have my house cleaned before, but I saw how inexpensive these guys are and decided to give them a try. I'm so glad I did! The service was incredible---they are very friendly and do an awesome job. It's such a blessing to have a clean, sparkling house. I recommend them to everyone.

Was my first time hiring a cleaning service, couldn't have been more pleased with the end-result! Emedina showed up promptly at 9am and took care of everything! Kitchen, bathrooms, bedrooms, living room - all spotless! She even cleaned above the fridge and organized! Seriously, from the employees on the phone to the actual maid - you guys were perfect! Now recommending to all my co-workers and friends. A++!!!

I have been using maids around town for 5 months. They are always timely and efficient and there staff are polite and courteous. I am always great full to have the burden of my routine cleaning taken care of Soni can enjoy a little extra time with my family. I would highly recommend them to my friends and neighbors.

The company keeps you updated on the maid's arrival status, they are easy to get a hold of and easy to schedule or reschedule appointments, and most importantly, the maid I have is very friendly and efficient. I do keep my place in good condition but I do like that someone comes and gives a thorough cleaning to every corner and surface of my place. And Ebony did a very good job. It gives me the opportunity to get other work done on my day off so by the time it's all done, I can rest easier.

We chose Maids Around Town when our previous regular cleaning service told us they would be increasing our biweekly cleaning price. I googled a lot of other companies, and finally decided on this one. We had our first cleaning yesterday (February 17, 2016) with Amanda. She exceeded my expectation! I am very pleased to have found another regular cleaning service that fits our budget and schedule.

I'm a lazy bachelor so I have to hire help. I scheduled Maids Around Town thru Amazon Home Services. I got a great price but even better cleaning.

Josie was prompt, professional, and thorough. She is a delight! She addressed all my needs and my place is spotless. I hired her again a few months later and the she dazzled again! This time I added fridge cleaning to the job. Josie brought it back like new!

I can't say enough great things about Josie and MAT. Thank you. 10/10

Maids Around Town is the first maid service that we have used in Austin since moving here 1.5 years ago. Our maid was a college junior who was able to get the toughest grime out of the smallest crevices in our kitchen, making it look brand new. I don't think it even looked that good when we first moved in! Docked one star for last minute time change from 1pm to 3pm, and also for the fact that she never got around to sweeping or mopping the first floor, but I have to say that she did do a lot for the 3 hours that we hired her for and even stayed late to finish up a few tasks. We will definitely continue with MAT!

I am extremely happy with the service I received from Maids Around Town. I had them clean the apartment my son and his roommate moved out of recently, and it looked spotless afterwards! Tierra was there on time. She was very professional and courteous, and contacted me during the cleaning to make sure she took care of the small details in addition to the regular service. I plan to use them again in the future!