Home Services reviews in Austin, Texas

Excellent job power washing our fence, stone stairs, landscape rocks, and patios. We are return customers and are amazed again with the results. Easy to work with and quick service. Highly recommend.

Unfortunately I only have 1 before and after photo showing the massive difference between our sidewalk now and our neighbors. All the others show what Allied Services Company did, sidewalks, back walkway, paverstones, driveway, retaining walls, fence and the house itself(last 2 not included in photos). Reliable.On time. Friendly. Knowledgable. Easy way to pay online. Well worth the money:)

Great service overall. BJ is reliable, personable and thorough. Very professional and someone I would recommend anytime.

Absolutely horrible customer service……..
The service manager called me a liar. What company treats customers this way???
Spencer is his name.’
Casey the office manager only wanted to argue with me and did not try to resolve my pump issues.
It was just installed a month ago and does not work🤬

JACOB Is my Pool Guy and he is great, he is knowledgeable and lets me know how my pool is doing, very glad to have him.

The surface has been very reliable. Our pool always looks clean. The maintenance report is sent to us on the same day electronically. And they make it very easy to pay the monthly invoice.

Quincy Roderick of Swim Pure West is the best pool service person we’ve had in 25 years. He treats our pool like it’s his own.

I have had a pool for 12 years and have met several technicians at my home to explain my problem. Casey Vickers from Swim Pure was the most knowledgeable and friendliest technician that I have ever encountered. He really cared about making me happy and this guy understands customer service. Kirsten and Lorrie were my first contacts with Swim Pure. They too were extremely helpful in understanding what I needed and getting the appointment set up. I plan to spread the word around my neighborhood about this company as they are top notch!

I have/had used Swim Pure for almost eight years. Based on recent other reviews, it appears I'm not the only customer that has had issues: no return calls, no resolution to algae, no assistance from the tech.
Not once have I disputed the cost I was paying however, when a company is unwilling to respond, and provide the product, experience, and service you're paying for...it's time to say goodbye.
Update after the Swim Pure response: I have received no calls. In addition, the new service provider was here today, and rectified multiple issues have been experiencing for a very long time.

BJ takes excellent care of our pool. Its never looked so good! Future president of national pool association!

Best Pool Service in town! I have used them for years. Honest and reliable and reasonable pricing. Casey Vickers is fantastic. Always ready to help and very knowledgeable! He is amazing! Quincy Roderick is the best!!! He takes great care and very personable and highly skilled!! I highly recommend this pool company

There are too many examples to list behind the one star rating (zero stars wasn’t an option). They were a great company before being acquired by SPS (parent company) a few months ago.

For context, we’ve had pools (and thus pool service) for the last 13 years and I would put this company at the bottom of the list of the different pool service companies we have retained. They are only our second company in the last 7 years. Since being acquired, the “service” is inconsistent and unreliable at best. We’ve had weeks where no one shows up. When they do, they don’t test the water, they just dump chemicals (or they don’t test or treat at all). I’ve spent $100’s on chemicals to offset and rebalance my pool after they have arbitrarily dumped mass amounts of chlorine, acid, etc. in a pool that was already balanced/normal. Most recently they fried the circuit board on my main control panel after dousing it with filter water while attempting to backwash (with the panel open). No response from the office. No returned phone calls. Emails go unanswered. After 2 weeks of running everything manually at the equipment and waiting for them to address, I hired another company who came out and diagnosed the issues, replaced the panel, and reprogrammed everything the same day.

Some of their techs are good, some are terrible, but you won’t get the same one two times in a row. We tried to give benefit if the doubt, but after the last couple of months, capped off by $2000+ damage to control unit and non responsiveness from the office we have cancelled our service. Ironically, a new tech showed up at the house today to service the pool. I told him we had cancelled the service to which he said he had no idea, our house was on his route list. Clearly communication both internally and externally is a challenge.

I would never recommend this company for pool service/maintenance. In addition to the $300/month for their service, we’ve literally spent $1,000’s to undo the damage they have done. There are much better options out there.

Update: I saw one of their trucks today and was reminded both how terrible this company is and that they don’t actually call customers despite what their review responses say. No returned calls or emails, and no resolution. One of the worst examples of “customer service” I’ve experienced in the past 10+ years.

We are staying at an Airbnb that had some issues with the pool. Donny with. Swim pure pool service Came out multiple times to work with some stubborn algae and to get everything together. He was so friendly so professional, despite how stubborn the chemistry was being.

Terrible service. Stay away. Deserve 0 stars
Lie about cleaning the pool. Tech doesnt show up and then get an email saying they did. They are running a fradulent business.
Tech completely missed a service - pool ended up with algae.
Terrible communication - dont answer phone calls or emails.
Need to be reported to the state and better husiness bureau.
I understand there will be some issues and things that come up but they are not even capable of communicating in a professional and timely manner.

**** 0 stars *****

I cancelled my service effective immedeately today

Last year, my prior (and excellent) pool maintenance provider sold his business to Swim Pure. After a couple of nice letters during the transition, the cracks started surfacing. It culminated last Thursday, when the pool technician did not empty out the skim basket, but the post-visit checklist said "Yes". In addition, the pump was barely pushing water due to filter cleaning issues. I could see that due to the foliage and reduced pump pressure, the water was turning green, which I brought up with Swim Pure. BTW, this time was the second time that I had to report skim basket miss to Swim Pure. First time around, the response was - "they did it - that's our process". This time I sent pictures, to which first I was told "Oh I thought you meant the pool was full of leaves", and then I was referred to their Lead Pool Technician, who was going to call me the next day. That never happened. I sent another reminder, no response. Thereafter, I found another pool company and emailed my notice to Swim Pure. Surprisingly, still no response. I have lived in Lakeway for almost seven years and I try to keep the same providers as I am quite busy with work.

Indeed, it is rather cute to see Swim Pure owner's dogs on their website - they are heralded as "greeters" - clearly at some point, the owners must have cared about their customers. In my experience, not so much anymore. So, Swim Pure just lost a loyal, timely paying customer - something they could have easily avoided.

Spencer and the service team were great as usual. Set my appointment up as quickly as possible, showed up on time and took care of our problems. Found the problem to be less than they originally thought, fixed it for less than quoted. Great company.

My pool’s multiport valve was leaking, and I could not run my filter. Thus, my pool was starting to look pretty bad. I contacted Swim Pure on a Thursday and they were out to my property the next Tuesday.

Many thanks to Spencer for expediting my service call and Nolan for his superb repair workmanship!

I highly recommend Swim Pure for any of your swimming pool needs.

After a frustrating warranty experience with a different company, Hayward put me in touch with Swim Pure. They called me the SAME day, sent a tech out the very next day! He fixed the problem that had been going on for months! So HAPPY to be able to use my pool again!

We have had Swim Pure for over two years. They are alway reliable. When we do have equipment issues- they handle it and we don’t even have to worry about it! Repair prices always upfront and fair. Communication is always easy.

Swim Pure has been instrumental to keeping my pool in tip top shape. I am so appreciative of their service and professionalism. Their dedication to seeing things through to get to the bottom of issues and ensure customer satisfaction is so commendable (and rarer and rarer these days with service providers). Casey Vickers in particular is a treasure. I don't know what I'd do without his knowledge and experience.

The regular service has been very consistent and our pool always looks amazing. When there is a need for a repair, they are quick to respond and get us a bid and do the repair.