Home Services reviews in Austin, Texas

I hired Swim pure to maintain my pool while my house was on the market. They claimed they cleaned my pool. The pictures Obviously show they did not. I questioned last week if the pool was cleaned as well but gave them the Beni fit of the doubt. At $300 a month they definitely scammed me out of $150 and I only signed up with them 5 weeks ago. Terrible service. Not trustworthy!!

Not recommended. A month ago I called to report that my pool reported as fully cleaned in fact had leaves clogging the drains, the scuppers lids were left off, equipment was left on the deck, the water cloudy and the pool gate open. My phone call was not returned. A second call. No return phone call. Someone apparently came to the house and did some work, but the pool still not clean and the water murky. Next trip out they reported the pool clean and some interesting angles on the photography. I suppose the tech did it for the benefit of the boss, but did not reflect the condition of the cleaning. The hot tub full of leaves. The drain in the pool area clogged with leaves scuppers lids not replaced, but laying beside, water murky. Another call. Much to my surprise a fellow called me the next day. He said my pool was not taken care of by his office, but would contact the correct person and have it all cleaned. No one ever showed or called. Two more phone calls during working hours. Person answering the phone transfered me to a phone which went to voice mail.

Today I come home. Water is clear. Drains clogged with leaves. Scupper lid partially on l, but could not be fully closed because the cleaning person had not bothered to brush back leaves

Generally horrible service since these folks took over.

We have had so many issues since Swim Pure took over for our previous pool company (bought them out). Their technicians curse loudly in our back yard where children care here. We couldn't get them to correct our maintenance reports for almost a year stating we didn't have a salt water pool when we did. We have had more breaks and repairs since they took over than in the 8 years preceding their involvement. They often come out for repairs with the wrong parts requiring multiple trips. Most recently they sent us an invoice for approval for $1200 repair that we authorized then realized they left a part of and billed our credit card for over $1400 without even speaking to us. The office takes forever to call back and it's very very hard to ever speak to a manager. With all of the companies to choose from in the area I would recommend doing serious research before committing.

We did end up discontinuing our service with them completely after another costly repair bill. They have done multiple repairs month after month and seem to find something new every time they just complete a repair that somehow wasn't present during the last repair. After receiving an estimate today we had another company come out for a second opinion who told us our system was functioning normally and was not in need of any repairs. They also tested our water that was supposedly just serviced and we were told our pool didn't have any chlorine in it. Of course it's possible the new company was wrong but after so many issues we simply don't have faith in this company any more.

Swim Pure West Cedar Park: Our regular pool service provider was unable to provide assistance when our heater/chiller pump stopped working. The product manufacturer recommended Swim Pure in Cedar Park as service providers for their equipment. Malikahi Gordon provided professional service identifying the issue and fixing the equipment during the service repair. We will definitely use Swim Pure in the future!

Chris Chepey has done a great job with our weekly maintenance. Today we had a couple questions/issues with the heater and freeze protection. He checked everything out and had me test functionality in the app before leaving. Very helpful!

Finding a great, reliable and honest pool cleaning service with knowledgeable pool cleaners is so tough. We’ve had great success with Swim Pure. Our latest pool cleaner is a fabulous guy called Steffan. He goes above and beyond in helping maintain our pool.

These guys have been great. I had a pool built with a highly reputable pool builder in Austin and they work very closely with swim pure- and have for almost 20 years! Unfortunately I’ve had a few equipment breakdowns and swim pure have been my warranty provider on behalf of Hayward products for the last 3 years. They have always been prompt and taken care of my claims. Recently, Spencer and Casey went the extra mile recently on a warranty claim that fell out of warranty coverage and helping me get it covered with the product manufacturer . This is how a business is run and is called taking care of their customers. Thank you so much. JC Adams

There should be a way to rate ZERO stars! Please do NOT use Swim Pure to clean your pool! They merged/took over the company we previously used (G&S Pool & Spa) and showed up for the first month, then stopped showing up. Our pool got completely destroyed and it cost us almost $1k to get it fixed (pics attached of the green algae infested pool they say they were cleaning but obviously weren’t). Now they are trying to collect almost $2k from us claiming we owe them. We have emails and texts and plenty more pictures of their TERRIBLE customer service - please save your pool and go with someone else!

Tracy is a terrific person who takes great care of our pool. Since I am at home when he comes, I get to see how thorough and diligent he is while cleaning and maintaining our pool. I’m confident that he keeps the chemicals in balance, and he is meticulous when he cleans all the many leaves from the pool from the overhanging live oak tree. He makes the pool healthy for swimming and leaves it looking beautiful and inviting. Can’t wait for summer.

Swim Pure team is among the best pool company we ever had. Their operation department manager Kevin truly cares for their customers. He is communicative and find solutions when your pool is acting up. His team members like Denny, Alex and Tracy are all caring, professional and go above and beyond. I gave them 5 stars!

Cullen with American Spa and Pool did a great job on my pool repairs. He gave me plenty of notice before he arrived and was very courteous.

Our experience has been negative with ASAP from the beginning. also its definitely your company Mrs Long. We are not mistaken. The cleaning was average. Their attitude extremely arrogant every time you would bring up that something is not right. The company is alway RIGHT for them and dont take the time to actually come and see for themselves. We kept them for a while because it takes time to switch so we put up with their BS. at the end worse things in the world. right. Then they dropped us like a dead fly during our renovation though we told them month in advance we need to stop for a few months during our renovation.when it was time to renew service, they told us that they would not come back! I guess a blessing in disguise. So no loyalty to their customer. Stay away.

They sent a rep out promptly on the first call. They found an issue, but not the issue we reported. We had to have them come out again and repair the originally reported problem, which they did. But I wasn’t satisfied that I had to pay for two service calls, so they agreed to split the cost. That was very fair, and a positive customer experience for us. I recommend American Pool & Spa to others!

ASAP is a rarity in pool servicing here in Austin. I can't tell you how many companies we have called to work on or repair our pool in the past 14 years. None of them have been very motivated, and many don't even return calls. It has been so frustrating! We had one company replace our filtering system. Once the equipment was installed and they received payment...they wouldn't return calls. American Spa & Pool has been super quick with estimates, very fast at getting us on their schedule, and amazingly responsive to text messages and calls we have made. We had a tiny issue after a power outage this past weekend, and they had a tech out first thing Monday morning to make a quick adjustment to our new panel. We have used them to install a new heating system and updated panel, and their team has been amazing on both repairs. Jordan is the most positive and upbeat technicians we have ever worked with. Thank you for being honest, hard-working and responsive!!

Cullen has been a great help for us w his knowledge of our Pentair system & overall pool maintenance. He & A.S.A.P. have been great to work with.

American Spa & Pool was able to get to my house for repairs one day after contacted. Fast service and friendly service.

Dale and Jordan have been doing our repairs since the beginning over two years ago. ALWAYS professional. ALWAYS willing to answer any questions. Customer service like we all want but find so hard to get. Keep it up!! Appreciate yall...

Very pleased with the service from American Spa and Pool. Dale, the service technician, was very professional and knowledgeable of the problem that needed to be fixed. He quickly fixed the problem and explained to me the work that was done. I would recommend Dale and American Spa and Pool for any pool repair work.

Thank you Jordan for the quick response coming to our home. Glad it was a minor issue; but appreciated you taking the time to ask if there was anything else that needed to be addressed and look over other items while you were here just to make sure all was good while you were out. Going the extra step was much appreciated! I appreciated your great customer service attitude! :)

Great service all around. Always makes the pool like it’s brand new. If I ever have any issues, they are quick to address and provide a fix. Seth is one of the best! Def, ask for him! A+ all around.

Dale was fantastic. He quickly figured out and resolved the issue with our circuit breaker/heater. In addition to incredible service, Dale was incredibly personable. I give Dale my highest recommendation.