Home Services reviews in Austin, Texas

Great company! Communication was great! Work was completed on time and as promised!

Swim Pure has taken care of major pool issues for us for more than 10 years. Knowledgeable techs get it done right the first time and they’ve walked me through fixing a few minor issues myself. Highly recommended.

This is my previous letter to the collection agency.
To Whom it may concern;

I have been harassed by this Swim Pure Pools company now for over a year.

This is my last response to them: Swim Pure.... this is what I just sent out to the neighborhood alert system in Austin/Lakeway/Spicewood and I am about to send the message to San Antonio as well. I have contacted you multiple times about your worker not showing up but you have ignored my messages. I am guessing this is going to cost you dearly.

I need some advice. A year ago Swim Pure Pools/ Crystal Clear didn't show up for an entire month. I called to report their service guy being absent to no response. After a month I fired them and hired a different service. They contacted me and billed me for the month. I emailed them back and told them I was refusing to pay for a service I didn't receive. They have now sent this to a collection agency who has been hounding me. Swim Pure Pools/Crystal Clear out of Dallas is not being honest.

This is what neighbors in Austin got back to me:

C
·
Lakeside At North Lakeway
·
h
Same happened to us with the same company. Horrible work and totally lack of ethics. After two years they were still charging us for not doing their job. I really don’t understand how they still on business.
C.
·
Steiner Ranch
·
10h
Send a letter to the collection Agency . Explain that this is a bill for service not received, and therefore it is fraud.
You will not be paying a fraudulent bill.
I would send a copy to your favorite government department that oversees such services, as well as reviews on all the review sites

pc.armsolutions - you now have been advised that this is a fraudulent claim, I have contacted you previously to explain that this is a bill that no service was provided. Do not contact me again about this matter and please wipe it off all record. I have recently reported this to the FTC and the Attorney General here in Austin; I am waiting for their reply. It is telling that others have had the same issue with this same company.

I would appreciate you responding to me and letting me know that this is finally handled.

Thank you.

Swim Pure Pools is absolutely the best! Everyone in the office is of the utmost help! We use Swim Pure for all our pool repairs. They are knowledgeable, dependable and professional! We are very fortunate to have found them! We would like to thank Spencer for always taking care of our issues and Nolan who is a great technician!

We’ve been a Swim Pure Pools customer for 4 and a half years and they are wonderful. They were highly recommended by the previous owners of our residence and they know our pool inside and out. We love our waterfall and using the iAquaLink app. It is super convenient and we can turn on the heaters at just the right time. Swim Pure always answers the phone when we call and gives us exceptional service all-around. Thank you Swim Pure Pools for being awesome!!!

Update on 5/24/24 - This company used to be good but they are just horrible now. Got a quote for $700 to repair pool lights, another company did it for $300. But that wasn't the worst of it. Getting to talk to someone was a huge hassle, and then the guy I talked to was just a pain. When asking for an itemized quote the guy acted like I had asked something crazy, he told me that "if I gave you an itemized quote they would laugh me out of the office while firing me" so then I got frustrated, but was still going to have them out to do the repair and when scheduling the same guy told me that "I am scheduling you for the 28th (the day after Memorial Day) but guys call in sick that day so if someone can't come then there is nothing I can do about it." He knew we were in a bind because we were moving out of state the next day and needed to get the lights installed. Can't believe how downhill this business has gone from the days when they were super friendly and helpful. I highly recommend Lick Creek Pools, they are who I used and it was a night / day difference dealing with them.

~~~~~
First time pool owner, and have had the pool about 8 years now. Swim Pure has been out about 5 times for various things and they are always super professional and reliable. They never have had to come out a second time to fix an issue with something they already fixed. One of their guys, Spencer, has been out a few times and he is just great. Super patient to explain the issue with us, and very clear on what it needs to fix and timing/pricing. I really appreciate their service and understand why our pool builder used them for all their warranty work. Awesome company, and great techs!

Approximately 4 months ago (2024), I began using Frontline Pool and Spa services here in New Braunfels, TX. Firstly, I must say that the customer service, attention to detail and professionalism was some of the best I have experienced in the industry, thank you, Frontline. Fast forward to January/February 2025, and I am notified that Frontline has been purchased/acquired by Swim Pure. Okay cool, no issue right? Wrong.

In November 2024, Frontline had replaced the touch panel/display unit of my hot tub here at my residence as it was malfunctioning and not responding to touch. Frontline purchased the display, installed it, and everything has been great up until approximately a week ago (Feb 2025). Within the last week, the display unit has gone unresponsive and remains at a black screen, so I notified Swim Pure of this issue. Now that I am a Swim Pure customer, Swim Pure is refusing to honor any manufacturer warranty and since they do not currently "use this manufacturer" they are unwilling to contact the manufacturer, arrange for an RMA, and perform the install. I have spoken with Shirley Montgomery - Regional Manager, and she literally went around in circles as to why they could not be of assistance in this instance. Her main reason for not being able to assist the customer in this instance is that "Master Spa" is not one of the vendors that they currently work with, therefore pushing it back on the customer to instead go back to the vendor, place an order for a replacement, and then have the install completed. After plenty of back and forth she did agree to cover the labor of installing the display after I was the one who hunts down the warranty and contacts the vendor myself. I had repeatedly insisted that this is something that she, the 'Regional Manager' should be taking care of on behalf of the customer (whom Swim Pure acquired through Frontline) and they should be the ones who handle this entirely and internally to ensure that the equipment was installed correctly in the first place, and/or also to replace the defective/malfunctioning part. This should not be something that is pushed back on the customer, and this is an ever common theme in bigger businesses buying out smaller businesses and not caring or providing adequate and appropriate customer service.

Shirley was extremely defensive on the phone, insisted that I was incorrect and insinuated that I had no idea what I was talking about. She was overwhelmingly argumentative and resistant to any attempt in rectifying this issue internally. Shirley also told me repeatedly that it was "illegal to order this item" because she "was not me" and her company cannot reach out to a manufacturer "on my behalf" to "assess warranty information" for a product that was installed by the company that Swim Pure purchased.

Boooooooooo.

Some of the worst customer experience I have ever had in my existence.

I will no longer be a client of theirs, and have discontinued services as of today. Thanks, Shirley!

Stay. Away.

We’ve used Swim Pure for years and the service is excellent. Cade has been one of the very best pool techs and deserves special recognition!!!

Their driver on highway 80 between Luling and Martindale proceeded to pass my family, and the car in front of us in a no passing zone, on a slight uphill that limited view. Then passed the 18 wheeler that was also in front of us in a no passing zone in a curve that also limited his view. After Martindale this driver proceeded to cut a semi truck off approaching a red light causing the semi truck to lock up his wheels on the trailer.
If this is how this company treats strangers on the road or if this is an example of how well they are willing to follow the law (or regulations) you would have to ask yourself how well will they take care of you and your family on a service call

Shady Billing practices!!
In 2017 I used this company under their former name, Crystal Clear Pools, to replace my pool light. This is the only time I ever used this business. I NEVER used them for pool cleaning or routine maintenance.

In July 2022 I sold the house following my husband’s death

May 2024 I received an email stating I had past due invoices for pool cleaning totaling just over $900, for dates ranging from January 2023 to May 2023. Several months after I had sold the house. I responded to the email stating the fact that I had sold the house before the services were provided. I never got a reply.

Since then I have gotten multiple emails and calls about this past due bill that is not mine. Each time I have explained to them that they made a billing error, and that the house had been sold before those services were provided. Each time I have been told they would take care of it. Again, I never had this company clean my pool while I owned the house. Their beef is with the people who bought the house from me.

Today, 2/7/25, I got an email that they have sent me to collections. Super shady! I will of course dispute it, but what a headache they are putting a widow through.

By the way, I highly recommend Lakeway Pools, which is who I was actually using for cleaning until I sold the house.

🚨 Avoid this company at all costs! 🚨

This business, formerly known as Crystal Clear Pools, is engaging in shady and unethical practices. They recently claimed that I owe them $107.17 for a so-called “pool service” from May 2023—yet they have failed to provide a single invoice or shred of proof.

The first time I even heard about this alleged charge was on January 28, 2025, when they texted me (not called or emailed) demanding payment within three days or else they’d send me to collections. I asked for documentation—none was provided. Then, complete silence from them… until March 16, 2025, when I received a threatening message from ARM Solutions debt collections.

This company is so desperate for money that they’re trying to strong-arm customers into paying unverified debts—for a service they can’t even prove was performed! That’s beyond unprofessional; it’s unethical.

Save yourself the headache and go with a reputable pool service provider. This one is not to be trusted.

Our pool was finalized in March 2023. Had a problem with our booster pump for the Polaris cleaner about a year later. Contacted our warranty company Swim Pure to discuss the booster issue which was under warranty. They were quick and efficient in getting a replacement for us and installed it. The cleaner is working great now and we are very happy. Thanks to Spencer, Derek and Brianna at Swim Pure for their help!!

I am very happy with their professionalism and great customer service. I am a first time pool owner and Spencer took care of my cell salt issue walking me through the process to determine if is a bad cell or not. Then Nolan came to replace it providing a detailed report. I am writing because compared to other companies that have done work in my pool, these guys are the best.

Very professional and they have pointed out a few problems with my new pool. They were even able to perform warranty work for the unrelated pool builder and dealt with Pentair on warranty parts. I’ve never had such great service.

Would not recommend this company in the slightest. If you’re going to drive around in a company van, then be courteous on the road instead of cutting everyone up and weaving in and out of traffic. Absolute disgrace to be driving so ridiculously with branding all over your vehicle.!

We had the pool built a little over a year ago. We have a propane heater and an electric heater, with all of it being controlled over phone.

We had some problems with the heaters not running properly and the backwash letting all the water out directly under the equipment.

Casey came out multiple times and spent extra time looking at the equipment, working through the problems, and making recommendations on additional things he could do to make it better.

I was very impressed with his work and commitment to making it right.

I've been using Swim Pure for the last 18 months or so. They bought my previous provider. They do an okay job of keeping the pool clean.

But a couple of times, my pool lost prime and the person cleaning the cool did nothing about it. I had to call and have another person come and look at the problem. And then they have another person come out and clean the filter or fix whatever the problem was.

I got charged for each thing. Plus I have to deal with it every time there's a small issue that I feel the tech should handle. Which leads me to the biggest reason for the lower rating, they charge a tremendous amount.

The monthly fee for me is about $238 PLUS chemicals... my monthly average on just cleaning and chems is over $380. Add the couple of times when I needed to get the pool primed, and I've spent close to $6,000 in 2024 alone.

Awful company.

They bought out my old pool guy promising they would keep the billing the same and that I would get a discount for adding my credit card. The service was trash and on one visit the report said they put chlorine tablets in the pool but they didn't. Pool was looking bad generally but I figured we could work it out.

You'd think that billing me for services they didn't provide would be an issue they would take seriously, when I emailed them (three times over three days) nobody got back to me. So I looked at service titan to see how to cancel and... you can't! So I called customer service and even that rep said she didn't have the ability to cancel so a manger would call me back.

Eventually I got a call back and the manager said they wouldn't bill me for the service, but they went ahead and did that anyway. And the "promised discount" never showed up.

In summary - they have awful service, they're dishonest about pricing, and there's no way to cancel without making several phone calls.

Great Service!

We had an issue with our pool pump this past week. We had guests from out of town visiting and were counting on using the pool and spa. Swim Pure saved us!

More specifically, Casey saved us. Casey was not only professional and knowledgeable, he empathized with our situation completely and went out of his way to ensure our complete satisfaction. He quickly diagnosed our problem, found a solution, kept us informed and resolved the issue. Not only that, he noticed that our pool app was not connected to our WiFi and got that working, too. He is a true asset to your company and that is why I would highly recommend your company. Please don’t lose him!

Swim Pure, 10/10 would recommend! our technician Ian Price is one of the nicest young people I have ever met, he is very thorough and efficient with our HOA pool!! Also, when I call and its been a few times this past week I have been speaking with Bailey, she is fantastic and receptive and understands what I am trying to say. Great team of employees, kudos to hiring Ian and Bailey!

Swim Pure Pool Service and Repair does a great job cleaning and caring for my pool. Always dependable, reliable and prompt responses to my calls or emails. Repairs are done quickly. My pool always looks great. Outstanding customer service from the pool cleaners, repair guys to the whole office staff. Always locks my gate back. Love the weekly pictures showing the cleaning they have done, the time they were there and the locked gate. Awesome total pool service.