Home Services reviews in Austin, Texas

We used them for almost 2 years. At first our long term tenants told us at the end of their year that they weren’t going, and we didn’t believe them because we spoke to them and they sounded completely confused as to why someone would say that. We had no way of knowing since the tenants told us after the fact.

That being said, multiple times I asked for weekly updates or pictures or even a text saying they’d gone. Literally any indication at all. They’d say they would do it then never did.

Then when we started managing the house as a short term rental is became clear there was an issue. I continued asking them to tell me when they’re going, especially because we have guests there who need to know what to expect. They never would tell me. A few times guests complained the pool was dirty, one time there was a screw in the pool. Every time I’d go it looked like they did a haphazard attempt at cleaning. I appreciate loyalty and wanted to keep trying but when a guest said they showed up and it was dirty and I couldn’t get ahold of them for 16 hours, it was the last straw. I called the two phone numbers I had a few times and texted and when someone finally responded it was a casual they’ll be there today, this is when they normally go. I wouldn’t know that since they never tell me. I asked them to tell me what time, never responded just said he’d go (response was 3 hours later). Day later I asked if he went. 16 hours later he says he went. I let him know we’ve found a new company and he just says “Alright I’ll send the final invoice”
My guest then sends a video of a very loud humming sound. I ask if they have any idea what’s going on. Day and a half later they say the guy heard something was off but it was running.
All that to say, poor communication, lack of caring for the actual pool when you’re relying on them to be experts, poor job doing simple cleaning. My new pool company went by a couple days later and said the ph balance was all out of whack and the motor is completely broken.

Not sure about their service but the driver of the company truck nearly ran over a child getting off the bus. Complete disregard for the community driving through the grass around a school bus. Basically saying my time is more valuable than a child’s life. That alone will make sure not to hire this company for any business in the future unless the driver of that truck is removed from the company

Did a great job at my place!

EXCELLENT your man Lee could not have done better! On arrival at our home he listed and explained what was going to be done - he took care of the details - and I must say he did not miss anywhere that needed cleaning. Our windows all looked new
when he got through. Rest assured that when we again need a
window cleaning service we shall be calling Dependable Window Cleaning Service. Thank you.
Jose Lyon
Wimberley TX

Only wonderful things to say about Austin cleaning crew! Claudia is always kind, punctual, efficient, and thorough.

Lady and Sylvia arrived right on time and jumped in to the work immediately, keeping a steady pace until everything sparkled. They were efficient and friendly. We are very pleased with the results.

Lady & Sylvia are a great duo. They are kind, detailed & thorough.
We've had a great experience thus far!

Get 'em some steak!

The team did a good job overall. A spoon holder in the kitchen was broken without any notification. They didn't wipe down the edge of the door for the first 3rd of the doors, and you can tell it's clean and bright from the doorknob to about one foot below the rest, still had dog nose prints. They forgot to wipe down the kitchen table, so it had cup rings.

From the get go communication was super clear, have easy access to getting questions and answers and services booked. On cleaning day, I knew exactly what to expect. Patricia was punctual and thorough. Will definitely book again!

My ACC rep was on time. Sweet as can be. Pretty thorough for first time cleaning visit (deep clean) girlfriend pretty much knew what to do. The owner and manager asked for photos of my place (key areas) before hand - so it appeared they prepped her for the visit. I came back and place was clean. I didn’t have to spend a lot of time showing her what to clean

The Ladies continue to do great work!

I live in South Austin and have been using Austin Cleaning Crew for bi-weekly cleanings. I’m genuinely impressed with the quality of their work. My kitchen and floors were in particularly bad shape before they started, but they handled everything thoroughly and professionally. The results exceeded my expectations — everything was cleaned with great attention to detail, and the entire space felt refreshed and well cared for. I highly recommend Austin Cleaning Crew to anyone looking for reliable, high-quality cleaning services in the South Austin area.

Amazing experience with the Cleaning Crew! Lady and Silvia were truly excellent - punctual with very strong attention to detail, and super efficient. Really grateful to be working with them.

Fantastic experience. Cleaning crew did a great job. Communication was great. Not cheap but service was up to the price.

Claudia is magic. I have a crazy toddler house and she reassures me it’s normal every time I feel so embarrassed about it. She also is very gracious with my 3.5 year old who wants to follow her around the house and “help”.

Anabell C went ABOVE AND BEYOND in my space today - she was the best experience I have so far with 3 cleanings now, and COMPLETELY exceeded expectations!!! I feel so lucky to have had her time spent towards helping me out today :)

The De La Garza crew were great! They listened to our needs and handled everything professionally. Thank you so much for helping our move run a lot more smoothly!

Patricia was outstanding she left everything spotless. And on top of that, she even did some of the dishes we left in the sink which is typically unheard of for a maid. I am very hopeful that we get her again next time and I will be requesting her myself.

Seriously amazing team that came to my house. They were professional and completely changed my house for the better. Very fair rate for the amount of work they did. I never expected them to do some of the things they did (they made my bed up and organized). Worth the price.

They did an amazing job! I was very impressed by the attention to detail she had. The lovely towel art was a plus! I will definitely recommend and rebook!

They did really well, and very quickly too - even cleaning one of my desks off that I said they could ig ore because it had so much junk on top of it. Cleaned my 2 bedroom 2 bathroom apt in 2.5 hours.

Today I had my first cleaning with Austin Cleaning Crew and they did a wonderful job. They really took their time and didn't miss anything. Every step of the way i was communicated with and they have great beginner deals!