Home Services reviews in Austin, Texas

Ordered the a moving-out clean from these guys and they did a great job. They were quick, thorough, and high-quality. The place looked like new when they were done and I would absolutely use this service again.

SO CLEAN. Maribel did a great job. Even the little touches and details were great - my 4 yr old son cracked up when he saw his stuffed animals set up the way they were in his bedroom. We really appreciated coming home to such a clean house! thank you!

Paid for a "deep cleaning" service based on the 50 point list on their website. Received a "Standard clean" following these definitions. After reporting in this issue (and my original review here). Team promptly called me back, and discussed what it would take to make it right.

Wasn't a perfect clean/perfect job for what I asked for, but the team did the right thing to fix the issue afterwards, and seems interested in their reputation/brand as a solid cleaning company to use. Even if they didn't get it right on first try for me, they stand by their reputation enough that they would be worth recommending.

Hired for carpet cleaning. The two employees that came were kind, they did an honest and thorough job with the tools they were given. A portable machine (rug doctor) was used to clean the carpets.

Communication was great. Cleaning was great. Dry satisfied.

They got me in right away and I was able to book everything easily online (no waiting around for quotes or call backs). I just went on the website, paid and scheduled for the next day. They did a phenomenal job and the women were really nice!

Had to have my home recleaned because there were so many areas missed during the first clean. I was asked to explain to the cleaner all the areas that had been missed and almost expected to stay at the property to watch her clean. I was at the property for 1 hr and 30 min when I had to leave to check on my son. The cleaner was not even close to done when I left. All baseboards in the home were still dirty and a majority of the home still needed to be mopped. I was sent a text 30 min later letting me know it was done. I tried explaining there was no way the home was clean as I had just left and there was only one cleaner. I was not planning on coming back and wasting even more of my day by coming back again later for a second walkthrough so I informed them I would come back later and take pictures if the home was not clean. I came back later and nothing was cleaned almost as if the cleaner left when I did. I filed a complaint with the business and I have emailed five times and texted their business number nine times and am only told I will get a response via email. It has been over two weeks now with no resolution. I do not recommend this cleaning company. Not only do they not perform the services listed on their website at all, customer service will ignore you if you have any concerns about service quality.

This is my second cleaning from Texas Cleaning Services and both times have been terrific. I am on the every 2 weeks plan. My first clean was a deep clean because it had been 3 weeks since my last cleaning.
Miriam is efficient, she hits everything on the checklist, and is so sweet and unobtrusive as I work from home. I love getting an ETA text the morning of my cleaning.
Our home is super clean and all the items are put back in the same place after being wiped down and underneath. I know that seems small but it would drive me nuts when picture frames or Knick-knacks were set back down sideways in the past by other companies. What? Why? That made no sense to me with other cleaning companies.
Last time she was here I had a deep clean adding oven and refrigerator cleaning. When she cleaned my refrigerator, she must have taken a before picture because everything was put back exactly the place I had it and that fridge was sparkling.
The big things and the little things make such a difference! I hope the quality stays consistent because I am thrilled!!!!

Having gone through several home moves, the task of cleaning can be truly daunting. Texas Cleaning Services' move-in and move-out cleaning option is a lifesaver. My new home felt fresh, inviting, and, above all, clean. The ease with which I could schedule a session through their online system was a delightful bonus. Moreover, their insured and licensed status means I don't have to worry about potential mishaps. They have earned a loyal customer in me.

Scheduled for 9am today, called at 830 and rescheduled for 1pm. Then at 12, texted and asked for 130pm. We waited until 2pm and then called. The guy that answered clearly knew they weren't going to make the time and tried to argue. Not reliable and I wouldn't waste your time.

When someone did finally show up to clean my house she actually did a good job but the scheduling was complete nightmare and I was also promised a partial refund for the hassle but when I checked my credit card statement this morning I was absolutely charged full price. No one bothered ever following up with me to make sure that I was a satisfied customer after the debacle. It started with a crew that shows up and decides my house looks too big for them so they just drive off. Did not inform me that they had showed up, no one called. Then hours later after my appointment time I finally receive a call and then notified that a new team will be coming out. After that a single person shows up to do the job. I wish I knew the name of the person that came because they did a fantastic job, but it took a long time. This is why I agreed to what I thought to be an overly high price, because it involved a team that wouldn't take as long. So as a result I cannot recommend using this business.

I've used Texas Cleaning Services three times now, and I'm very happy - I plan on continuing to use their services. They've been responsive with my concerns (the first visit was not as I had hoped) and have worked with me and my preferences to find a team that works for me. They have flexible schedules, and the price is very reasonable compared to other companies. I really like that they don't push to come more often than I want, or raise prices for coming less regularly. Also, the cleanliness level can be adjusted: I'll use their deep cleaning services a few times during the year, but most of the time I just want standard. I'm very glad I found them!

As a small business owner I don't like to leave 1 star reviews without first trying everything I can to resolve my issues. Unfortunately I have exhausted all options at this point. I hired Texas Cleaning Services to do a move out cleaning for a rental. They charged me extra because it needed a "deep clean". I paid $450 and expected it to be spotless. My property manager then charged me $500 to do a deep clean because the house was dirty. They sent me photos of the stove, the carpet, the windowsills. All looked like they hadn't been touched. I contacted TX cleaning services and submitted the photos in an email back in Aug. I followed up because I hadn't heard anything and was told they didn't receive the photos. I resent the email with the photos attached 3 weeks ago. I still have not received a call. I've been told twice that a manager will call and I've left 2 voicemails. Very disappointing. I feel completely ripped off.

I have had the company come to my house and clean several times without any problems. This week they showed up and the cleaner drove into my garage door. The company refuses to pay for the repairs that are over $1300. It was their employee who did the damage while on the job and they should be responsible. Do not use this company. If there is any problems they will not take responsibility or properly resolve the issue.

Been with them for years and I’m very happy with my cleaner!

Karen did a great job cleaning our house. She was very thorough, and we appreciate how clean the house is.

My wife and I hired your company for a DEEP cleaning on our couches. Upon arriving to our home we have discovered that the couches and the floors are SOPPING WET. The house smells like vinegar, and we have seen NO positive CHANGE in our couches. Y’all have completely ruined our furniture.

Do NOT hire this establishment, as they have ruined our furniture and our rug.

It looks to me your employee just wet the couch to make it look clean instead of actually shampooing it and using a machine to vacuum it.

Ruined my couches, did not actually clean them and left them soaking wet as well as my floors and rug. I had to clean up a TON of water off the floor and my couches ended up smelling of mildew due to the wetness of the couches, I requested a full refund and even months later STILL do not have it. Not to mention they showed up 4 HOURS late (should have been my first clue but I was giving grace). Do not hire. Expensive and just plain bad.

Extremely disappointing experience — damaged a $800 rug and failed to resolve it.

I hired Texas Cleaning Services to clean a 100% wool rug in early May. After the first cleaning, the rug looked no better. After the second attempt, it was visibly worse—discolored, misshapen, and no longer usable. This was a high-quality West Elm rug in great condition aside from surface dirt from pets.

I immediately reported the issue, provided all documentation (photos, receipt, product details), and followed every request they made—including within their 48-hour window per their Terms of Service. They acknowledged the problem and promised to submit an insurance claim and issue a refund.

It’s now been over three months since I first reported the damage. I’ve followed up multiple times via email. They refunded the cleaning fee—but have failed to compensate me for the rug, and my last email has gone unanswered.

Their lack of accountability and poor follow-through is unacceptable. I’ve been more than patient, but at this point, I would not trust them with any valuable items or expect them to stand behind their work.

Easy-to-use site and great customer service.

Katelynn is great! Awesome attention to detail