Home Services reviews in Austin, Texas

Prefix was referred to me by the real estate agent that sold me my home in 2019. I felt that this was a much better option than a home warranty, because - why wait for something to go wrong? The preventive maintenance idea is what sold me.

In addition, they have referred other professionals to me that perform work outside Prefix's scope of services (e.g., plumber, HVAC) - this has been invaluable.

And, I have hired some of their staff to perform additional services (painting, handyman, etc.).

I recommend them to everyone I know.

Prefix is the best handyman service around! They’re super reliable, easy to communicate with, and always on time. They don’t just fix things but actually they help prevent problems before they happen, which has saved me a ton of hassle. Highly recommend if you need anything from appliance repairs to seasonal maintenance!

I was skeptical of the idea of a monthly warranty/maintenance service at first, but I have been with PreFix Austin since they started offering services. The twice annual inspections keep the house in it's best shape and the one-off repairs I've requested have all been executed with a level of professionalism and genuine concern that they see my house as my HOME.

As far as one-off requests PreFix has:

- Fixed broken blinds in my house
- Performed light repairs on my fence
- Helped me hang a hat/coat rack on a wall after I failed :D
- Repaired my hardwood floors so they look like NEW
- Gave me peace of mind about my foundation

If this review helped you decide to try them out, please use my referral code SSLFA. The 2 months free you get from them as a result is well worth it.

I love Pre-fix. I'm a single lady and found all the home maintenance daunting to keep up with. This service gives me peace of mind. I have recommended it to many of my not-so-handy clients. They can also look at and repair other issues you may have in your home while they are already there. I've had Jonathan the last few times and he's always friendly, kind and helpful.
Lastly, they provide an incredible maintenance record when you go to sell your house and will give the new owners peace of mind!

Our experience with Prefix after buying our first home in February has just been amazing. Time and again I've found our technicians to be unbelievably helpful and cordial; going above and beyond time and again to deliver the highest levels of service. I will continue being a customer for a long time to come! If you're interested - use my referral code: 3AQGS

When I first started with this service they were ok but customer service has gone down to awful. They keep emailing me about setting up my preventive maintenance appointment and I have been trying for over a week. I can never actually get the office on the phone and I've left several dispatch messages and emailed several times. I am actively looking for another service to use because this one is wasting my money.

We have been very happy with both the preventative services and the repair services. Prefix comes twice a year and checks on all appliances, changes out filters, checks the plumbing, and A/C unit. They have helped us avoid some issues before they became a problem.

I've been using PreFix now for a couple of years. Because I've never been handy (and now I'm at an age where climbing into the attic is prohibited) I've always had a handyman. But PreFix is better. There are two things I really appreciate about their service. One, the standard maintenance is VERY thorough, even more so than I had done before. And two, they take care of a problem and not just the house. For example, today I called them because my A/C isn't working. Not only do I have their first available appointment (which is tomorrow), but they brought a portable A/C unit to make sure that the house stays temperate. I'm so happy I signed up for their service!

I can’t say enough good things about PreFix! From the moment I signed up, their team has been responsive, knowledgeable, and always ready to help with any home maintenance needs.

What really sets them apart is their attention to detail and the peace of mind they provide. They handle everything efficiently, ensuring that small issues don’t turn into big problems. It’s clear they take pride in their work, and their customer service is second to none.

If you’re looking for a company that genuinely cares about your home and provides exceptional service, look no further than PreFix.

"If you're thinking of trying PreFix, use my referral code 41HFO, when you do - you'll get $55 in referral credits"

I first tried a year-long trial with PreFix, because it was sponsored by my insurance company (USAA). Once that year was completed, I have continued with the company and find it well worth the monthly fee: The two major (included) service inspections cover a wide range of home areas that benefit from preventative maintenance, and the service techs often spot other issues that need to be addressed—long before that problem area can cause real damage. In particular, I find the two PreFix Service Techs, Sergio and Steven, to be especially competent, helpful, and professional. Highly recommend.

Prefix has been well worth the cost to keep the periodic maintenance items taken care of and the resource of reasonably priced help with home repair has been invaluable. Their personnel are always nice and most importantly well trained.

I’ve generally been happy with PreFix’s preventative maintenance services – that part of their model has been reliable and valuable. Where I’ve run into serious issues, however, is whenever third-party contractors are involved.

Recently, I needed electrical work done related to an Austin Energy notice. I contacted PreFix in late August and shared photos and details. It took over 10 days before I heard back, and when the contractor finally came, they failed to properly pull permits from the City of Austin. I was then informed by the contractor and PreFix that it would cost nearly double the original quote in order to pull the permit.

Worse, I discovered that PreFix billed me for the full contractor cost (labor + permit), even though I had already been required to pay the contractor directly before they would pull the permit. This meant I was effectively double-billed for hundreds of dollars.

I experienced long gaps in communication and no proactive resolution from PreFix.

To be fair: PreFix’s preventative services are good, and if you only use them for routine maintenance, you may have a smooth experience. But if your issue requires a third-party contractor, be prepared for possible miscommunication, lack of coordination, and — as in my case — the risk of duplicate billing unless you carefully track invoices and payments yourself.

Prefix Austin is absolutely top-notch! Their team is professional, responsive, and genuinely cares about their clients. Every detail is handled with precision and creativity, and they always go above and beyond to make sure everything turns out perfectly. You can tell they truly take pride in their work and love what they do. Highly recommend Prefix Austin to anyone looking for exceptional quality and service!

We have been using PreFix for the past several years to do our twice a year preventative maintenance here in Austin. Jonathan comes out and does a great job each and every time.

No, it is not cheap, but remember: you often get what you pay for. So if you want something that is dirt cheap expect the quality of the work to be at the same level. Plus, the fact that he has to go into the attic to replace the HVAC filter (in the Austin heat) make the money well spent, if you ask me. Not to mention servicing the hot water heater, refrigerator, washer/dryer, etc. all of those things I would either forget to do or keep putting off the service more than pays for itself.

Total rip off! Many jobs were left unfinished or hardly even attempted. They told me that my water heater was not serviceable and even put a sticker on it that it cannot be drained or worked on. They said I needed a new one although my water heater has been working fine and only 11 years old. I consulted another plumber and they easily drained my water heater as it should have been.

Great service - and peace of mind!
We are really happy with our Prefix subscription. We get everything checked and maintained twice a year - which would never happen if left up to chance! And Prefix has been there in the clutch as well as with the To Do list that eventually needs tending. I appreciate the cheerful and knowledgeable folks working for Prefix. I have left the "Who know's a good handyman?" query in the past and never looked back. They have experts in some areas, and when they don't, they have vetted recommendations. After the hassle of a home warranty that denies everything and has low-quality providers, I am happy to spend the same or less for this subscription and get actual service and value.

If you're thinking of trying PreFix, use my referral code JBXUD, when you do – you'll get $55 in referral credits.

I’ve been a loyal customer of Prefix and so far my experiences with them were outstanding. Lately, Technician Sukiman Alhakin performed tune ups on my HVACs. He was knowledgeable, professional, courteous and thoroughly explained the work he had done and pointed out the part of the HVACs that need attention and probably repair in the future that’s not covered by this visit.

Services performed by Mr. Alhakin to my understanding, were excellent and gone beyond his normal duties.

Hire a licensed plumber, will be turning in info to the board.

Very unprofessional behavior and skill.
Wouldn't recommend to anyone.

Trustworthy and reliable, very professional and helped every step of the way

Art did a good job replacing my vanity very good service I'm very courteous