House Cleaning reviews in Austin, Texas

::::::::BEWARE OF Maykol (Mike):::::::::::
VERY TEMPERAMENTAL

Communication will be fuzzy so make sure they take you off speaker phone so that communication will be fluid.

Was told the cleaning would be $90 plus tax for the first session which would be 9-11.

Maid was lost so started a bit later than expected. I have a 725sq ft apartment. Asked for no-entry in bedroom so just bathroom kitchen and main area. Left prior to the maid being finished, as I had to run few errands. Maid stayed from 9-11:52, basically an extra hour. Then noticed my invoice for $270 later that evening.

Was forwarded to the manager, Mike when I called in. I discussed the bill with him, which i did not agree to spendn $270 his voice got louder and louder. Being from CA, I have a lot of friends and family who are hispanic, when i called Mike “primo” (cousin in spanish) he immediately and repeatedly called me a racist over and over when i meant it as a form of respect.

I was shocked at his response and was told theres nobody higher than him as he’s the the branch manager.

Will not be going with Merry Maids again. Would like to report Mike to corporate as well. Very un-professional

Jessica did an outstanding job including cleaning under the bed, we really appreciated her outstanding job, highly recommend her efforts.

I’ve used Merry Maids for years. Needless to say, I’m a fan.

Our house always sparkles when they’re done. Today, Athena was so very pleasant as so many other team members have been.

Great job! Thanks!

Gabriela and Rui did fantastic work! I was just beat from moving and clearing every last bit of stuff from my apartment, and knew I was just not going to be able to do a proper job on my own. Calling Merry Maids was one of the best decisions I've made in the moving process. They were professional, did quality work, and made the place look better than it had been since the day I moved in. I wolf-whistled at my place it was so pretty when they were done! :D 5-Stars, 2-Thumbs Up, Would Hire Again, and I am Tipping Big for the wonderful work. Gabriela, Rui. Thank you. Thank you very very much.

Average attention to detail cleaning.
Cleaners did not wipe all the ceiling fan blades, cabinet surfaces, the refrigerator, or the burner pans on the stove top.. Did not even load the dishwasher.

I recently moved into my new home which was very dusty and definitely needed a deep clean. I called around and got the best quote from Merry Maids! I was shocked when I arrived at my new home. Their service is top notch. Ruby was great! I will be requesting her from now on.

We hired Merry Maids for 2 houses, paid premium (>3x than we normally spend on monthly cleaning).

Attaching picture where our premium appliance, only 10 days old turned to black from bronze and scratches on the range. Same was the case with our other house too, we had to hire another cleaner's to get the job done.

And on top of that a customer representative called us and willing to compensate for re-hiring other cleaner's and replacing part's provided we give them "5" star rating. We rejected the same, as we felt no one else should go through this and its like paid review. We are not here for paid reviews, we wanted compensation for bad work done, hrs scheduling cleaner's, hiring other cleaners on short notice and had to go through replacing the parts that are damaged.

We have been using the services of Merry Maids for several years and have been very pleased with their services and with their scheduling and notifications.

Bad quality cleaning service! The two ladies were in rush once they started, even I showed them a few spots after they finished the job that were not cleaned. Nonetheless, after they left I still saw many spots in the kitchen, doors, corners etc that were not cleaned at all. See pictures. Terrible job! The only reason I’m giving 2 star is because it was easy to schedule. Otherwise, would never use or recommend this low quality cleaning company to anyone!

We moved to a brand new house. Scheduled both the houses move in and move out cleaning based on an input from a friend as they did appliance cleaning well for move out cleaning. They did not deep clean either of the houses as professionals. Not at all recommended. Not happy with the services. Attaching the pics after cleaning for reference. After their cleaning, again I need to get my cleaning scheduled with one of my previous cleaning lady who did fantastic job for 1/3rd of the price they charged me.

The general clean twice weekly is really helpful. Our house is busy and we need the extra hands to keep our house functional. When I had a request to change the way they did something, they responded immediately and accommodated my needs. I really appreciate all of the team!

Outstanding cleaning service! Very professional, punctual, and detail-oriented. The space was spotless and smelled amazing. You can tell they truly care about the quality of their work. Highly recommend!

We booked a deep cleaning prior to listing our house for sale. The ladies were fabulous! They did an amazing job - our home was super clean and they definitely paid attention to some of the specific areas I asked them to focus on. Highly recommend.

They show up on time and do a very nice job

Had them out today... Fantastic job as usual!

This maid service is excellent and punctual.

Wonderful experience
They are amazing
Definitely recommend for anyone wanting this service

Very efficient and helpful 😊. I would book again, if needed.

My rental units in Austin couldn’t be cleaner! 5 stars reviews all the time!!!thank you Ceci’s maids

Did an awesome job with my move out clean, everything was spotless!

Ceci's maid are the best! They have been cleaning my home for 2 years and I wouldn't change them for anything 🌟🌟🌟🌟🌟🌟