House Cleaning reviews in Austin, Texas

Johnathan is friendly, professional, and provides good data on the health of my pool. He ensures the pump and skimmer are free of debris. If I an available he informs me of chemicals added.

Poolie’s work and professionalism speaks for itself. What I really appreciate since changing over to Poolie is their communication. I get consistent texts and emails about my tech’s arrival times and overall status of my pool and spa.

I appreciated Derrick’s prompt response and assessment of the issues with our pool. He communicated with a professional and polite demeanor

Control panel was left open. Chemicals added to the pool has left water milky and leaves a white deposit on anything in the pool. This has been the state of the water for the past 4 days without change in clarity. Don’t know if this is related to the chemicals that Poolie is using or if the chemical balance of the water is incorrect.

Update: Poolie technician came out and found that it was a reaction between chemicals that were added to the pool during my weekly service. The technician fixed the issue by neutralizing this reaction and now the pool is clear. Poolie reacted quickly, once notified, and were very professional with explaining and fixing the issue.

Rowan is an absolute delight! Always leaves our pool looking sparkling clean. We couldn’t be more pleased to have him service our pool!

We’ve been using Poolie (formerly Fiesta Pools) as our weekly pool cleaning company for over a year and had been satisfied with them. That all changed when we had them install a pool heater. The tech came out and connected the heater to our existing gas. We asked if it needed to be inspected and he said no. A day or two later we smelled natural gas in our master bedroom. We didn’t connect the dots because the heater is on the other side of a large backyard so we thought the gas was coming from inside the house. Days later we noticed the gas smell was coming from the pool heater. We could hear it hissing, which meant the leak was significant. We asked Poolie to come out the same day (we had to insist and stress the importance). The same tech came out and said he had left old Teflon tape in the threading on the gas line connection that was causing the leak. You are not supposed to use tape on a gas line. He reconnected the line, and we asked how he can be sure it’s not still leaking. He didn’t know and didn’t bring anything to check it. We asked if the heater would have blown up if we turned it on, he said it could have caught fire. We asked why it wasn’t tested for leaks when he connected it, to which he replied he doesn’t do that, it should be done by a licensed plumber. What?! How can a company send someone who isn’t licensed to connect a heater to a gas line? That means the job was done incorrectly. Poolie’s response was “the technician conducted the install within the scope of his RAIL certification.” If that is the case shouldn’t it be standard practice to notify us that a plumber should be there to test the line? They didn’t even bother to check for a gas leak after the connection was made. We assumed they were qualified to the complete job, which should absolutely include testing for leaks. We trusted Poolie to ensure the job was complete or at the very least inform us that we should have the line tested by a professional for leaks. We feel Poolie put our family and neighbors in danger, which could have been a disaster had we turned on the heater and it had ignited the gas leak.

Derrick was very efficient and respectful, I was very satisfied with the work he did for me. Highly recommend

Poolie has been great and very easy to work with. My tech Charles Norton always leave the pool in great shape and is super helpful with troubleshooting when random things come up. Check them out if you’re looking for an awesome pool maintenance company!

I’ve had residential pool service with Poolie for 16 months, and would strongly discourage hiring them for your pool service.

I’ve had multiple issues with invoices for expensive services I did not request (or authorize) and when I have an issue with the weekly servicing of my pool, they are nearly impossible to get on the phone. I left two voicemails today and no one from their service department returned the call. They have some very friendly technicians, which I’ve appreciated but it seems they cannot retain them, the service is very inconsistent and is often very poor - not what you should expect for $302 each month. I’ve attached a photo of how my pool looks today, they cleaned it 3 days ago.

Poolie has always done us right. I think that’s the best way to put it. Reliable and thorough, Raymond is an absolute pro. We’re fortunate to have Raymond as our technician, but we’ve never been disappointed with others either. Definitely recommend Poolie.

They were very fast and efficient. Curtesy is obviously a priority, I will most definitely be using the services again and recommend to anyone in need

The technician Jonson was friendly and pretty thorough they did clean all the leaves out of the pool and skimmers. I was hoping they would also run the pool cleaner to help with the settlement on the bottom of the pool overall, it was a good experience. I really do appreciate the help.

We are just always so thrilled with Poolie! Our pool has never looked better and we are grateful for the care that Diego takes in making it look great each week! Thank you Poolie!!

Poolie was fantastic, they did a great job and fixed everything in no time. Derrick was great to work with!

Calvin always does an excellent job. He takes the necessary time to get everything done right and is always happy to answer any questions you might have about your pool. Highly recommend Calvin and Poolie Pools if you need help keeping your pool in top shape.

Jayden has been keeping our pool in excellent shape after some major issues with another company earlier this year. He's also a great dude, always happy to chat with him during his Friday stops. Thanks Poolie!

Poolie’s technician, Ray, has consistently done a great job cleaning and maintaining our pool. Been Poolie customers for over a year. Very responsive and comprehensive quality work.

Asher and Poolie have been great! This has been much appreciated during the winter freeze. They provided very prompt advice on how to address several problems that came up with the equipment.

We have had a great experience with Poolie. The serviced are high quality and very consistent week-to-week. We would absolutely recommend them to anyone looking for pool cleaning or maintenance services.

Derrick and Kenneth are fabulous! Our community pool has never looked and stayed so clean and beautiful. So thankful we made the switch to Poolie! This company notifies me when they are on the way, very professional and friendly, and emails me a cleaning report once they leave. 5 stars for sure! 😊

Fred did a fantastic job with our pool maintenance! He was professional, thorough, and clearly takes pride in his work. The pool has never looked better!