Resilience Heating and Cooling, LLC

If you live in the northern hemisphere you know it's unbelievably HOT right now. Our A/C unit was 18yrs old but functioning (with maintenance from Resilience)in June but by mid July it just couldn't take the humidity and nonstop 105+ degrees days. I had Resilience come a couple of times to get our unit working again when it would randomly cut off but they let us know it was on its last legs. Resilience was able to install a new A/C unit within 24hrs when the day came and I SO appreciate them. Responsive, kind, good pricing and quick. If you need any HVAC help, I highly recommend Yusuan and crew at Resilience.

This is the second time Yusuan has come out and he was just as responsive and professional as the first time. We had condensation leaking from our attic unit into the ceiling and he was able to come out promptly the next morning. Everything was fixed up quickly and he even redid our outlet configuration to move it further from the window/house. We’ll definitely continue using Resilience for our future HVAC needs!

Our main heating failed earlier this week. We are fortunate that the second system covers the Master Bed/Bath so consider ourselves more fortunate than many that were and continue to be impacted this week.

Made a few calls for help with most not available or long delays. Yusuan, owner/operator of Resilience called right back and tried to come out Tues and Thur (skipped Wed as we had no power) but not able due to our weather. Most important is that he was very proactive in his communication. Not once did I have to call him for updates as he let us know several times what was going on and what to plan for. Wow!

Yusuan and Rene came this morning, found and fixed the issue, and were very reasonably priced. Very professional and two of the nicest folks you could meet.

June 26, 2023 Update:
Had our cooling go out in the Master Bed/Bath. Called Yusuan on Sunday and he was already calling me back when I was leaving a message. We scheduled an 11:00 time on Monday. 8:30 Monday, Yusuan calls and asks if he can come earlier - heck yes! Was just the starter capacitor which he had and we were back up and running in no time and a fair price. These folks are great!

September 14, 2023 Update:
Yusuan and his guys have kept our old system running for several years, but it was time to replace. He quoted us a very fair price, did the install in two days (2 units plus an additional return for a room that was never comfortable). Even with our unseasonably warm weather, our house was cool while the work was being done. We should be ready for whatever Mother Nature deals us.

December 26, 2023 Update:
Woke up this morning and the bedroom thermostat was not working. Turned out that the breaker had flipped. I reset it 3 times, but still a problem. I sent a note to Yusuan and (of course!) an almost immediate response that Eddie would be over in about an hour. Turned out the bedroom unit had dual heat strips (not required) that pulled too much current, tripping the breaker. Probably the first time the system used them as our temps had dropped to the low 30’s. Eddie knew immediately what it was and got the system going in no time.

February 19 Update:
On Sunday (of course) I got an alert that there was a heat pump fault. The electric strips worked fine so not without heat on a cold day. I sent a note to Yusuan describing the problem and Eddy showed up bright and early Monday morning. Problem was a loose wire in the compressor, most likely from the factory. Eddy fixed it and made sure everything was running properly. As always, fast response and should be good to go.