ARS / Rescue Rooter

Clogged sewer lines. Unclogged. Claimed cracks& disconnected pipes were causing backups. TV’d the line. Great for clogged lines. However they tv’d the line we were told, sagging line & disconnected joint of pipe, water leaking & eroding soil under house. Told us we’d need tunneling to replace pipe. Master tech did not keep In contact w us, until we called after 4 days of no digging. Blamed it on installers quit. Installers finally came out, 8 days after tunneling, fixed section near Clean out. The Plumber master tv’d line & found sag. But said not major concern at this time.

EDIT:

It pains me to update this review in this way, but this company is now calling me nearly every day (using an autodialer)
, trying to sell me a service and check up. I have asked to be removed a couple of times and they continued to call as well from different numerous numbers. I will never do business with them again, nor recommend them. They assured me I would be removed from the call list within 30 days. Which mind you I think is also a ridiculously long timeframe.

This story begins with me installing new LVP flooring and drilling into the concrete slab to install anchors for a transition piece. Well I drilled right into a water line. I knew the fix wasn't going to be easy or cheap, and I was without water. I called a few other places on the night of this happening and they didn't even bother to call me the next morning to follow up. I then went with ARS on the recommendation of a coworker who works in the industry. They promptly dispatched John C. John was cordial, explained the process, and was upfront about the cost. He worked to chip through the concrete and find the hole I accidentally drilled. He also confirmed my suspicions that this pipe was WAY too shallow when the house was built. Furthermore, he took care of my concerns about the tile being damaged in the process and even used hand tools as needed. Everything went as planned, and I was hooked back up with water in about 3-4 hours. ARS price came in at half of a local big competitor that had some goofy subscription plan they tried to sell me to lower the price. John deserves praise for his work, and I would trust him with all of my plumbing needs moving forward.

A little upset. It was 7:30 pm. The tech had me sign stuff. I told him we didn't want to commit to anything and he said that there was nothing there that would do that. When I looked at the papers, I had signed for service. The kid lied. I called and told them and Alna said she canceled it. We don't want to spend a lot of money because the mobile home is going to be trashed .