Efficient AC, Electric & Plumbing

DO NOT THROW YOUR HARD EARNED MONEY AWAY WITH THIS COMPANY!!
BUYER BEWARE!!!

We spent over $8k on a brand new system with a 10yr warranty.
The only thing the sales tech mentioned was that we needed to be sure to stay on top of our preventative maintenance plan or our warranty would be voided.
We made sure we signed up for it to get our new system maintained by them and immediately signed up with them and scheduled our first service call 6 mos from then.
First service call comes around and they show up on time as scheduled. System was A/OK no issues what so ever. 👍

Next one was scheduled six months after that date. We called and confirmed the appointment the day before and everything was going according to plan up until that point. Next day, no one shows up and we call in at 5. The appointment was set by them between 1-6p. They said we don’t know what happened or why no one showed up but we’re sorry and they re schedule for a week after then.
Guess what? …again no one shows up. 🤔
We call in and they say to us that they don’t know what happened but the next time they do show up there’s going to be a $195 service call fee. I say ok that’s fine just make sure y’all actually get here and service my system.
Two weeks later our system stops working and is only blowing hot air. Keep in mind it’s less than two years old and only serviced once. We call
In-efficient Air Co and they tell us our warranty is now void and any parts and labor will have to be paid for by us and there will be a $200 deposit collected the day before the even show up to look at their system.

Flabbergasted I tell the tech on the phone that we got on their maintenance program and had appointments scheduled but no one showed up twice. He tells me “yes I see that in our records” but I don’t know what to tell you or why no one showed up.
Proceeds to tell me that our warranty is now void and they’re not gonna cover anything unless we pay for it.

He also proceeded to tell me that it was STILL OUR RESPONSIBILITY to hire someone to do the preventative maintenance to show records that we kept up with the maintenance so the warranty would not be cancelled. I told him we hired you and we trusted you to do right by us. He says there’s nothing he can do and that any expenses are to be paid by us.
If this is the type of business you want to throw your money away on, go right ahead but you have been warned. Efficient Air is a misleading, dishonest, disloyal company who will leave you stranded and hung out to dry after you give them your money.
Just read all their terrible reviews online which is what I should have done in the first place. Hopefully I can save you the same headache we are going through.

Efficient AC, Electric & Plumbing installed the wiring and did the necessary plumbing work when we replaced our gas stovetop with an induction stove. They were knowledgeable, and flexible as unforeseen obstacles arose. We will definitely turn to them for our future electrical and plumbing needs.

Efficient was excellent to work with. Our project was 7+ days redoing all the ducts, getting a new AC, & moving our AC units. Brian, Jose, & Daniel are a phenomenal team. Good communication, detail oriented, reliable, & respectful on the job. Incredibly pleased with the entire process. Daniel & Jose absolutely GREAT!