Landscaping reviews in Austin, Texas

Shoal Creek nursery was the first nursery I ever visited when I became interested in gardening and I rarely go elsewhere. The quality of their starts is consistently perfect, the selection changes frequently and they nearly always have something interesting I’ve never grown before. plant prices are downright reasonable. hardware like tools and pots are on the pricier side but I doubt you’d find the exact same products elsewhere for less. I have been a loyal customer since I first started gardening about a decade ago and have never once left empty handed or disappointed.

Worst customer service I have ever experienced. Cashier Kristin and delivery guy Jack hung up on me two different times. I purchased five trees, they only gave my delivery drive four, they left a tree behind. My order was not complete, and when I called they were very rude and yelled at me on the phone and finally hung up. I called again and they said we cannot help you, figure it out, and hung up again. As a result, I had to pay twice for someone to deliver my trees. Then I went to the store personally and asked to speak with a manager, they said "we have no managers, there is no one here that can help you". I asked for the owner's number, they said we cannot give that out, I asked for a meeting with him and they said we cannot do that. So there's no way to contact the owners Mike and Veronica Sewell. No one will ever let them know what happened that day because they will just cover it up. The owners have no clue the way those employees treated me as a customer. The cashier and Jack started defending themselves when I talked to them and made a scene in front of other customers. I felt attacked, dismissed, made fun of. I hope the owners see this and respond, because as of now, there's no way to talk to them, no one will give any info as to how to reach them. But rest assured, other customers saw the behavior of your employees, I cannot believe there is people like that working in your store. It is a shame.

Wow! I can’t believe I didn’t know about this place sooner. I’ve been to just about every nursery and plant shop in Austin, and this place stands out. The selection is beautifully curated, with a great variety of healthy plants, and the prices are refreshingly fair. Definitely a hidden gem for plant lovers

I always find the plants I’m looking for here, like rue herbs for Swallowtail butterflies. The loquat tree my son gave me is excellent for year round privacy for homes that are close, with the benefit of sweet fruit for the kids in spring. All the staff here are knowledgeable about plants, including what grows well in Texas.

Love this place so much it's my favorite Nursery! unfortunately I can't go there and buy just a bag of soil I always leave with three new plants at least! Picture was taken on my balcony of plants I have purchased from Shoal Creek

We had a great day at the nursery, picking our fall plants and supply it has everything we needed. Definitely go back again.

One of the best nurseries in Austin. They've got a great selection of sproutlings, baby plants, and more mature ones. I love love love their herb collection. If you ever need anything, the staff is always happy to help -- there are no dumb questions and you feel their love of gardening when you talk to them.

I don't remember what I ate last night but I DO remember a kind and friendly person named "Lilly" who helped me pick the perfect bathroom plant for my apartment and a pot to go with it also. She even drilled holes in it for me and potted it! The store is very clean, lots of selections, and is air-conditioned (inside). I'd return there with my mom one day. After a few other nursery visits, this is my favorite in Austin. Thanks!

Shoal Creek is a gem when it comes to plant selection and staff expertise. The employees here are genuinely passionate about what they do—they’re friendly, knowledgeable, and always ready to offer great advice whether you’re a seasoned gardener or just getting started. It’s the kind of place where you can learn something new every time you stop in.

Unfortunately, actually getting to the store is the hardest part. The parking situation is a nightmare—tight, cramped, and poorly laid out. There’s often a line just to get in or out of the lot, and once you’re in, good luck finding a space. The frustration seems to bring out the worst in people. I’ve witnessed more than a few shouting matches between customers in the parking lot. It’s jarring and really takes away from the otherwise peaceful and inviting vibe inside the store.

If you can stomach the parking chaos and dodge the parking-lot drama, the experience inside is top-notch. But honestly, it’s enough to make you think twice before going back.

Such a beautiful selection of plants and flowers. Plants are lively, they have a wide selection of succulents and bushes. They carry a lot of natural/ organic products. I could just walk around looking at things all day. I got a garden hot there that I get lots of complements on. They also have a reward program.

Love the native and drought tolerant plant selection here. Helpful sales people. Love the waterfall! It always makes me happy just to be there.

Shoal Creek sources their plant from reputable growers and I never had any plants die off from transplanting them into my garden. The staff is very friendly and always willing to help with any questions you may have

Excellent store! Very helpful and knowledgeable about plants. Great finds here, reasonably priced.

Went today for supplies to complete a raised garden bed. First time project beginner level. Was unable to get assistance. I wasn’t sure what type soil would be best and couldn’t see prices for the bagged soil out back. Disappointed.

Fantastic plant shop with knowledgeable staff. Everything is clean and or organic. I have been coming here to revitalize my dead yard and their products are bringing it back to life and keeping all the fantastic critters in my yard. They are always slammed and for good reason, one of the best plant stores in Austin. They also have mulch and other basics for your garden. They have weed controllers, and various bug and animal repellents, and so so many plants. They also have a great selection of trees and I have planted two and are doing great. For a non-plant person this place has been essential for gaining the knowledge, confidence, and products I needed to bring my yard to life.

Your first purchase is 10% when you sign up for their rewards so make sure it’s a nice big purchase!

Great selection of succulents. I grabbed 8 smaller succulents to make these two terrariums. There are many other plants, but I did not check it this time.
All the staff members were friendly. Cynthia gave me many tips for my succulent terrarium care, and I really appreciated it!!!

I had a disappointing experience at Shoal Creek Nursery I was just there today. The customer service was lacking, and the staff seemed uninterested in assisting me specially that lady with a long hair Kristine rude she looks unhappy with her job. I was met with vague responses and dismissive attitudes. It felt like I was an inconvenience rather than a valued customer.
I expected better service from a place that specializes in plants and gardening. While their selection is decent, the poor customer service makes it difficult to recommend this nursery. Hopefully, management can address these issues to improve the experience for future customers.

They have a great collection of plants and planters. I found everything I was looking for.

Excellent in town nursery with a wide selection of plants large and small. They have every tool, every IPM pest/pathogen management product, and the wisdom of their long time staff to advise you. All the staff from the checkout folks to the plant-centered folks are very knowledgeable. They have a great selection of natives and quality cultivars that do well in Austin. Lots of indoor plants too.

Staff is super helpful and actually knows their stuff - they’re always down to answer questions or give advice without being pushy. Oh, and the cats that hang around the place are a bonus. Friendly crew all around.
Prices are fair for Austin. Not the cheapest, but you’re paying for quality plants and people who actually know what they’re talking about.

My daughter and I popped in to see what they have available. We walked out with some succulents including a ginormous Plumeria. I hope it come back to life in the spring 🌱🌷🌸