Reviews of local pros in Azle, Texas

I’ve had the pleasure of working with Jesse from Gorman Mechanical, and I can’t recommend him enough. He is incredibly knowledgeable and does an excellent job explaining what’s going on with our equipment. Jesse takes the time to help us understand the issues and clearly lays out what’s needed to fix them. His professionalism and attention to detail make the process smooth and stress-free. Great service all around!

Number Figueroa
Chief Engineer
Hyatt Place Alliance

Longtime customer but latest experience was the worst nightmare I have ever had with a company. Total, complete screwup and incompetence which left me with partially or fully malfunctioning AC system for almost two months in the middle of Texas summer. Problem started on June 7, 2025, and they are out here again today (July 29th) to make latest attempt to fix issue.

Had another company quote me a new system with a discount at $7203 for complete indoor and outdoor system. Wanted 2nd opinion before spending that amount of money so made the mistake of calling Gorman. They assured me it was just an evaporator coil issue and they could fix it for $4200. I took their word for it and got it done. AC system still wouldn't cool so called them back out. They said it was a dirty AC filter and charged me for a service call. House still didn't cool so called them again. This time they said it was just low charge in the system when evaporator coil was replaced. They recharged system and it still didn't work. Next call they said it might be a leak in the line. I had told them that I had roof replaced recently and they knew that from the start. Tech said he thought he saw where leak was coming from and would come back to do isolation test. They never came back for that and when I called the office they said the tech told them he knew where the leak was (not what he told me) and they quoted me a price to replace the line. Two techs came out to replace the line and feuded the whole time they were out here and were yelling at each other. Feuded so much they failed to get work done and left my house completely without AC for several days. The compressor outside then overheated (probably due to loss of coolant caused by their negligence). They told me they would have to replace it and now I am out even more money. I had to spend $400 to buy a portable AC unit just to be able to live in my house. In the end it cost me $1000 - $1500 more for parts with Gorman than it would have to buy a completely new system with new duct work, lines, indoor and outdoor system components, and would have had a 10 year warranty of the whole system. Gorman totally screwed me over and caused me incredible hardship during the Texas heat. Will never use these incompetent fools again.

Thank you so much to Stephen and Evan for coming out so quickly. Came home after a long day of work to my home at over 80 degrees! From my first call to the problem being fixed was less than an hour! A true life saver in this Texas heat. Thank you so much for being an honest and reliable company.

This company has been awesome! They gave us a fair deal on our new air con system a month ago, and when we had an issue just now, they were here immediately to see to it. Fortunately it was a quick fix. We would definitely recommend Conner and all the guys at Gorman Mechanical! Thank you!

We have used Gorman Mechanical for many years but we found out just how little they care about their clients the moment we had an issue with their service! Our HVACs were installed by them in 2019 and when one of them got clogged and dumped out onto our attic floor and flooded our ceiling in a closet we had them come out to inspect. The technician they sent out told us (thankfully we recorded the entire conversation) that whoever installed them, installed the pans incorrectly and that is why they dumped onto our ceiling! Gorman was at least 2 months behind schedule with our spring service and would have caught the clogged lines in plenty of time before it flooded our home if they had not delayed that service. (They have never kept very good track of that service even though we do pay extra for the annual service.). After sending them the video and photo evidence of what was found the owner asked to send another tech out to evaluate the units. The owner told us that the technician that was sent to our home “didn’t know anything” even though that tech said he had 40 years of experience and Gorman had hired him! The new tech showed up at our home randomly one day without an appointment but we let him in to check it out. He of course was told to keep quiet about the incident and said very little except repeated what the owner told us “probably” happened Instead. The owner was going on vacation and asked if he could call us when he returned. Maybe he died because I never heard another word from him🤷🏼‍♀️. Two weeks went by and I sent a message to the manager giving him more than 48 hours to agree to our terms for the repairs. (They have had over a month to help us with a resolution!). We asked them to pay for the Sheetrock repairs and we would pay for the carpet. We asked them to replace the plenum which busted because it held so much water for so long and to tilt our hvac units forward which was recommended by another hvac company (HART HVAC, who was really responsive and great btw!) we had out to inspect the units and give us an unbiased opinion of how our units were functioning. They also recommended adding two additional float switches since the water was never able to reach the float switches since the pans were not level. The total amount for repairs was less than $2,000. We have spent $40k on new units and repairs to multiple homes over the past 5 years and Michael, the owner, could not even be bothered to respond to our request to help cover half of the damage!! Unfortunately we had to file a lawsuit today against this company and we have never had to do that with a vendor we have been doing business with for 10 years!! Sadly, it isn’t until they were asked to accept responsibility for damages they caused that we realized they never cared about our business at all!! I would never recommend this company and instead, HART HVAC will now have my business for years to come!!

I’ve used Gorman Mechanical for the past 4 years on a variety of rental properties as well as my residence. They are always responsive, professional, and straight up about what needs to be a to be addressed. I have not found them to be like other HVAC firms where they only push new A/C installations. Give them a call, they are good people!

This place is incredibly overpriced and verified by the manufacturer! You can look around and do a hundred percent better. They actually ended up charging three times in the amount of the job!

One Hour Air has quality, caring, knowledgeable tech's. They take the time to explain the maintenance performed @ any issues. Very pleased with the quality of their work @ timelessness.

One Hour Air Conditioning & Heating is awesome.
They got us a brand new Lennox system installed and WiFi thermostat that we wanted.
And got us financing!
Shane was awesome and we highly recommend One Hour Air Conditioning/Heating to everyone.

Update: They fixed our AC. Our tech was always very nice and helpful. It took 6 days for them to get our part, because they don't have spare needed parts on hand and the supply chain is down.

Old: We had this place install a unit this year and have needed service once since due to the power failures of the grid damaging our unit. They came out at a very late time which was nice, and told us the motherboard was fried. They couldn't answer questions about why or how or what we could do in the future to prevent it. This is on a 105+ degree day with following days just as hot. They then said they would try to get a part but that since we weren't a new install we were not prioritized and they didn't know if the warehouse would get back to us the next day. The tech left and ... We received no communication at all. We had to call in repeatedly to ask about parts and what was going on. It's now the weekend and apparently the warehouse is closed so there's no fix in sight. The house was 91 degrees yesterday, so obviously we had to take the animals and leave. If they had told us at any point a timeline we could have worked around it better, but instead they told us they might get the parts in and then they ghosted us. When we tried to ask for information about what part it was so we could try to work on the problem ourselves they wouldn't give it to us!

AC in Texas is not a luxury, it's a necessity for health. We spent 16k with this company less than 5 months ago and they can't be bothered to service us or even communicate with us.

Woke up to AC not working called OHAC&H at 6 am, they made repairs and had us up and running by 9 am. Rocky was our technician, he was prompt, courteous and a true professional. One Hour is lucky to employ a tech this good.

We have a ac with a warranty that says parts 100% paid for ten years. Yet we were charged $199.
When we first called was told $58 service charge which we were fine with. Technician Michael Bell came told my husband $380 when my husband tried asking about warranty and why we were being charged that Michael got rude to him and said this is upgraded part and your only option .than told him he didn't know what he was talking about our warranty didn't cover that. WE HAVE WARRANTY IN WRITTING. Than my husband called office and was told $199. 3 DIFFERENT QUOTES STILL WAITING ON SUPERVISOR WE PAID $16,000 FOR THIS UNIT AND WARRANTY TO GET THIS RUN AROUND AND TO BE TREATED DISRESPECTFUL

My experience was ABSOLUTELY ridiculous. My ac stopped working and I called one hour out. The tech told me that there was a leak in the system and he could recharge it and then do a leak test. He gave me of FIVE THOUSAND for parts and labor to find the leak, or 900 for the service call and to re charge and no guarantee it would hold a charge. Which I STUPIDLY paid. I made a home warranty claim and another technician came out took the cover off and IMMEDIATELY found the leak on a copper pipe in the unit. Was VERY obvious when he tested it. This is INSANE to be charged 900 and quoted 5 grand for a repair. If I could rate zero stars I would. I would rate negative stars if I could. If you call this company out do your due diligence.

Poe has become my family’s go-to A/C maintenance provider.
Mike, Jim, and Lisa have all shown to be trustworthy, knowledgeable, and prompt.

Thanks!

I had a major problem - Poe Air responded quickly, were very courteous, and fixed my problem; their price also seemed very reasonable. I highly recommend them.

These people are my heroes. Gary and Lisa.- - the owners -- and their team are honest and hardworking for their customers. I can't say enough good things about them. Except if you are looking for someone to work on your ac. This is who you want in your home. Call them once and you will never call anyone else.

I submitted a quote and within an hour they responded and had my AC back up and working all in the same day. I was very impressed by their service. I highly recommend them!

Gary Poe arrived within 15 minutes of my call on a holiday! Found and fixed my AC problem In about the same amount of time. I won’t waste my time and money calling anyone else in the future. Thanks Gary!!

AC went down last night, call them this morning, techs came out attacked the outside unit like birds of prey, within 10min. they found the issue and fixed it, now that is service, no BS, no screwing around.

From Lisa who took my call, to Gary and his helper(didnt get his name), nothing but professional, friendly service.

Can you fall in love with your HVAC guy? I did! Taylor from Poe Air analyzed my problem, explained what I needed and was a delight to work with. He was prompt, kind, friendly and incredibly helpful. He works fast, works smart and so very considerate of the house. He even cleans up everything!! If you are not using Poe Air, you are missing out.

Poe AC and Heating is the best. They saved me thousands of dollars on two new Trane units they just installed . They are neat professional and offer the best prices. They are my permanent AC and Heating go to company for all future services.