Reviews of local pros in Azle, Texas

Had an AC unit that was down for several days due to trying to use American Home Shield for service. The AC person they sent said my coil was broken and needed complete replacement but had to get approval from AHS. Several days later, I get a call from AHS that my out-of-pocket costs will be over $2,000 with a pile of charge to 'get up to code'. Then I decided to call Poe Air. Jim came out, put 1 pound of refrigerant in my unit and we had work AC again - for less then $200. I am going to need to replace my AC units and will have that discussion with Poe Air in the fall when rebate prices are better!

I've been doing business with Gary Poe since 2005, initially through Guinco Service and then with Poe Air when Guinco separated out their A/C service. Gary Poe (Poe Air) is an honest dealer who does outstanding work. I've had them replace one of my A/C systems and will probably replace a second system next year. Highly recommended.

Tech showed up on time and quickly diagnosed the issue. Gave me recommendations without a hard sell. Was able to pay with credit card without any hassle. Great overall experience and would definitely use them again and refer them to neighbors without hesitation.

I seldom leave reviews. However, I think it is important to praise Poe Air. I have never felt taken advantage of by Poe. They are fast, honest and reasonable. I would never take a risk on another Air company.

They responded promptly from the online service request and came out the next day. They looked over our system thoroughly, checked the freon which we didn't need any and cleaned the condenser. Jim made some recommendations as to when is the best time to replace the a/c system.

I don’t normally leave reviews because I’m rarely blown away by the service. But Gary and the entire Poe Air team need to be celebrated. There are few people on this planet as kind and honest as Gary and the Poe Air team. I called three other places about my AC unit in Azle, TX before Poe Air. Three! Each one quoted me thousands of dollars to replace my AC unit. Sorry, I misspoke. They quoted me tens of thousands to replace the unit. I was panicking over how I would even begin to pay for this. My husband and I are trying to retire and we’re considering working for years more just to keep the house cool because of these people.

But then Gary came. I’ll admit, I didn’t have much hope that he would repair my unit. I mean at this point he was a he 4th one to come out. Gary checked everything over top to bottom and gave me a list of options. He fixed my coil within a day, came out after hours to help, and worked so diligently to get the job done. I can’t thank him and Poe Air enough. Not once did he even recommend a new unit. He told me there’s plenty of life left in my unit. He got my home cool and comfortable for fractions of what the others were saying. If I ever have to replace a unit I would consult with Gary long before anyone else. It’s all because of his honest and fair work. If he says the unit is dead, I believe him. Anyone else, hard pass. Gary and Poe Air know their stuff. Don’t trust your money, patience, and respect with anyone else.

Look, Poe Air and Gary are the real deal. I can vouch for them and guarantee you won’t be let down. They are good and honest people just trying to help their customers out. In today’s world that seems to be long gone. But not at Poe Air. They care. And for that I thank them and will always recommend them to everyone. You have a lifelong customer with me. I promise.

Will definitely use Poe Air for any service I need to my AC in the future. Gary was very professional and provided excellent service. Also very timely and kept us updated on time of arrival.

Poe Air is by far the best air-conditioning and heating company that I have ever had to my home. I have dealt with this professional company for over 10 years. They are very professional ,and are highley recommended . (I wish they did plumbing!)

They come quickly are knowledgeable and professional. They had me replace outside unit and evaporator coil after large Freon leakand said no reason to replace whole unit. I know other companies would tell you whole thing would have to be replaced cause it happened in past with another unit. Great company to work with

Friendly, prompt, fixed my A/C in a very reasonable amount of time. Absolutely best experience I've had. They very much exceeded my expectations and will be the ones I call if I ever have another issue. Highly recommend them to anyone.

Very happy with the service that Poe Air provided to us from scheduling to the service call. We needed the AC unit at our rental house checked out for the lack of cool air blowing. Taylor was very personable and honest in the repair needed. He quickly diagnosed the issue and had the part in his truck. After he installed the new fan the house cooled right away. We've had a bad experience with another local company and I am so pleased that our realtor recommended Poe Air.

Great service and pricing. Came the same day I called, and fixed the problem quickly. I thought I needed expensive freon recharge, but he found a simpler problem. Saved me money and got my old system running like a champ again. Highly recommend!

Gary Poe came to us highly recommended, and for a good reason. He really knows his stuff. He was trained in the military, and has many years of experience since then. When you hire Poe Air, you skip the maximum-profit approach that comes with the big companies who somehow keep going to "all new system" as the fix you need for say, a compressor. He is the only AC tech we could find that would replace your current refrigerant when done instead of charging $900 for new refrigerant, making an $8000++ total replacement job into a $2200 only-what you-need job. He then fine-tuned the air flow part of things to get the best performance even with our fairly old system. A great example of a local family business!

Gary Poe is the best air conditioning service professional I have ever used! He is incredibly knowledgeable with our huge home that has air conditioners and a refrigeration unit. He is very very good at diagnosing problems, fixing them, cleaning up, when the job is done. He also puts covers on his shoes when he is walking around the house! I love that I can pay a monthly fee so the cost is divided over 12 months to do air-conditioning checks both in the spring and the fall. His office manager calls to remind me that It is time for AC cleaning and checks, which is very nice! I would highly recommend Poe Air!

We had ac problems after hours and put a call on to Poe Air. It went to a recorded message, but before we could get referrals from friends and family for another company he called back and was at our home in less than 30 mins. He singled out the problem, and listened to our concerns about a high electric bill did a system check and informed us of a possibility of the cause; too much freon. He said it causes the AC to use more electricity and recommended "bleeding" some off.
We agreed to call and set another appointment and before we could the next day, he called us, was able to come right away. He took his time measuring for cool air loss too. He fixed the problem and did not charge extra! We were really happy with his professionalism. Even asking about a new system did not cause him to go into hypersalesman. We will recommend this company and continue to support thm ourselves.

Absolute pleasure to deal with. Fair prices (best part). Gary and his team have kept my 15 year old air handler running at its best. I really like the appointment confirmation emails I receive before the service, and the invoice emailed to me immediately after the job is completed. I gladly give my business to Poe Air!

Jim and his assistant texted beforehand, completed the work professionally, and addressed all my questions and concerns. I will continue to use Poe Air, and I recommend them without any reservation. As always, well done!

Showed up on time and charged a fair amount. Work was fast and efficient. They were very knowledgeable and able to answer questions quickly and with good reasoning. They were referred to us by a friend and they did not disappoint.

My review, not surprisingly, only has one difference with this review below. Gary first serviced my system 14 years ago. Everything shared is "spot on". If you're looking for service or new installation of a system...you can't do better!

Gary first serviced our air conditioning systems over 10 years ago. Exemplary customer service supporting keeping our aging system alive as long as possible, earned the opportunity to sell & upgrade our system when the time arrived. Great consultation to select the correct system. Now installed and continuing ongoing preventive maintenance for the last couple of years ensure a long life to our system & investment. New system saved over $2500 a year in energy saving.

Gary continues to provide service with an "exceed expectation" approach. He has now added Shannon to the service team. I'm sure to protect his high level of service as his business grows.

Absolutely recommend Poe Air!

Jim was very professional and helped us get some cool air blowing through the horse again. We had a leak in the Freon line and he repaired it good as new.

Poe Air was recommended by a friend and I would definitely recommend them to others.

LOVE Poe Air!!! We have had 2 other people come out to "fix" our A/C unit. 1 replaced a transformer and 1 replaced some little black box thing that kept frying out. Poe checked EVERYTHING! Gary found a leak and fixed it, found some crazy wiring that somebody else had done and made it right and a couple of other things. He was fast, thorough, and professional. Not only that but they are also amazing people with big hearts. They are actively involved in helping a lot of homeless people and they give from their hearts. They will be the ONLY call we will make from now on. Could not ask for a better company!

2022 Update: We have referred several people to Poe Air and they have been VERY happy with the results. I will keep continuing to highly recommend them.