Reviews of local pros in Bellaire, Texas

I’ve used Sweetwater for years and they’re great! Very helpful knowledgeable people and prompt service with no problems. Highly recommended.

The best service, ever! Kind, considerate and professional. These folks went above and beyond to help me with a difficult home warranty.

Reliable, efficient, and courteous, the team at Sweetwater Pool & Patio is among the best in the SW Houston area.

Very pleased with the advice provided and the products. You were able to solve a problem with water clarity that another store could not.

Very knowledgeable staff. Got my motor ordered right away and got it going quickly. First rate service. Very pleased.

Very nice people!! Very helpful

I went back about 4 times to ask questions and they were incredibly polite and patient. They helped me solve my pool issues without trying to sell me the whole store, just what I needed. They have definitley earned my business!

Customer Service at its finest!! Jim and the front office staff is the best to talk to and deal with. Just a wealth of knowledge and friendly service that’s welcoming!

Kit was friendly from the first hello!

My pool chiller was not functioning properly and Lorenzo came out, got it running and was very professional. He explained what was wrong and was super kind. Highly recommend!

Have used Sweetwater for years and have found them prompt if an issue comes up that needs to be dealt with. Also, anyone I have ever spoken with is very polite. The pool service s really good, too

Lorenzo is so professional. He really knows what he is doing. Sweetwater is a good company! Shiela has always been wonderful to work with.
Recommended

My experience with Sweetwater Pool & Patio has been excellent -- the staff are friendly and helpful and the service for my pool is first rate. They take care of every aspect of cleaning and servicing the pool as well as solving issues that come up.

This is a great company that I have dealt with for over 20 years. That have employees who are knowledgeable, helpful, competent, and pleasant. They always have what you need and they fix whatever is not working in your pool!

We changed pool companies because the previous pool company, that we inherited when we bought the house, wasn't addressing issues with the pool. Sweetwater is fixing all of the problems. Their maintenance personnel are trained to identify issues rather than to just clean the pool and leave. We should have changed companies much sooner!

I have used Sweetwater for 23 years to keep my pool at its best. Their team is great and helpful, and have helped with water testing, supplies and chemicals, and many repairs and installations. I would highly recommend them.

The staff is consistently friendly and knowledgeable. They analyze the pool water sample that I bring to them and give me simple step-by-step instructions on how to adjust my pool water to make it perfect.

Sweetwater Pool & Patio has been our go-to pool people for 17 years. They have always been accommodating and prompt. If there is a problem with motors, filters, and other parts, they recommend changes. They offer suggestions for maintenance, including proper water levels, regular filter cleaning, tile cleaning solutions, and the like. Everyone is friendly, no matter how many times I've asked the same question.

I have been frustrated with the chain pool store I've used for 20 years. Their new "automated" testing seems to give the same results week after week with yet another product that will solve the problem. Sweetwater was a pleasant change! My water was tested in great detail. Jim, the sales associate, discussed my pool issues and how the various chemistry readings related to each other. He's been doing this for 17 years! Sweetwater is my new pool place!

Our Dolphin pool vacuum was repaired by cleaning a connection inside of it. Great job. Thanks a million. I was turned away by 4 pool stores who will not even work on Dolphin’s anymore. Sweetwater provided a quick resolution at a very sweet price!

Unresponsive to emails and calls and unreliable service. The techs are great and professional but management is severely lacking in terms of customer service, responsiveness, and problem management.

Update in response to company’s reply: The company responded saying they don’t have a record of my being a customer. This is indicative of the poor management and customer service we have experienced over the last few years. A simple search of my last name in their system would reveal our account. Or a search of their email system to show the dozens of emails from myself and my husband that have gone unanswered in response to issues we have had with their service.