HVAC reviews in Carrollton, Texas

The technician actually arrived early. He was very polite and professional. Figured out our problem quickly and got our air back up and running! It was a great experience and would use them again

Robert at Top HVAC has been providing me with Top level service over the past view years. I use this company for all my maintenance and service needs. Robert is always happy to give me tips and education on the needs and function of my HVAC system while keeping me up and running at all times. Quick response and always on time I will continue to use this company for all HVAC and Heating maintenance and repairs

This company deserves 10 stars!! Huge difference from the original contractor assigned to us by our warranty company! They are the perfect example of all the good qualities I mentioned above! Robert, The tech that came out to take care of my AC issue was professional, knowledgeable, personable and kind! He went above and beyond to help us out. I HIGHLY recommend this company with 10 👍!!!

In Fall 2023, we decided to install a whole-home generator due to my wife’s reliance on motorized transportation and frequent power outages in our area. We researched certified Generac dealers and chose TOP HVAC Service Co. in Carrollton, TX. Unfortunately, our experience has been extremely disappointing, leaving us out $20,718.41 with no generator installed.
Initial Contact & Deposit:
- October 2023: Contacted TOP HVAC and received an estimate of $29,597.74 from Wes Hutchings, a sales rep. We paid a deposit of $20,718.41 on November 4, 2023, with an estimated timeline of 4-6 weeks.
- December 20, 2023: Work began with trenching to work on the gas line hook up.
Communication Breakdowns & Installation Delays:
- January 6-12, 2024: Trenching was filled, and inspection passed. We were informed of changes to the generator size because Robert did not order our generator in time. We were told that the generator needs to be 18 inches away from the house, but right before they started pouring the concrete slab we noticed it was 5 feet away from the house. We had to tell Roberts employees that it was incorrect and that they needed to move it closer to the house.
- January 27, 2024: No updates received; weather delays reported.
- February 6, 2024: ATS box installation deadline missed. Despite multiple calls to Robert Phillips, the owner, and his assistant Charmaine, we received no response.
- February 9, 2024: Robert admitted they couldn’t complete the installation timely. He said we could receive a refund or we could agree on a date that would suit both of us. We responded the same day stating that we didn't want to start over this already 4 month long process and asked what dates would be best for him, and we did not receive a response.
Escalation Attempts:
- February 29, 2024: Contacted GENERAC National for assistance. They tried to reach TOP HVAC but received no response.
- March 12-13, 2024: Spoke with a TOP HVAC representative, Lane, who scheduled the project completion by April 18, 2024. Unfortunately, workers did not show up as promised, and only partial work was done April 4, 2024. Follow-up work was never completed.
Unresolved Issues & Additional Costs:
- May 7, 2024: Contacted Marvell Electric (contracted for the project) to fix work they did, but they couldn’t schedule work without direction from Robert Phillips.
- June 11-25, 2024: Continued attempts to reach TOP HVAC were met with minimal responses. On June 26, Charmaine mentioned a possible refund, but details were vague.
- July 5, 2024: Robert proposed a partial refund of $10,718.41 but provided no supporting documentation for the $10,000 in completed work. He also asked for a payment plan for his proposed refund amount.
- July 11, 2024: Requested detailed invoices for support of the $10,000 of work completed. No response received.
- July 29, 2024: Last attempt to contact TOP HVAC, outlining our next steps and suggested payment plan. No response as of August 19, 2024.
- 40+ unreturned phone calls, e-mails, and text messages over the last four months.
Conclusion:
We initially chose TOP HVAC Service Co. for their certified status and assurances of timely installation. However, this process has resulted in more stress, additional costs, and no functioning Generac generator.
We seek a full refund of $20,718.41 or a detailed breakdown of the completed work with a proportional refund verified by a third party Generac dealer. Ideally, we prefer a full refund immediately, but we are open to the payment plan with interest, if necessary.
Final Thoughts:
- We had hoped to ensure my wife’s safety with a reliable generator, but TOP HVAC Service Co. failed to deliver on their promises. The lack of communication, missed deadlines, and unfulfilled commitments have been deeply frustrating. We urge Generac to more thoroughly vet their authorized dealers and all customers avoid working with TOP HVAC at all cost.

Robert did an excellent job and got our A/C back up and running fast! He was knowledgeable, professional and gave us tips on keeping our system running smoothly. Definitely recommend and would use them again.

TOP HVAC is an exceptional heating and air-conditioning company. Their work is superb, their team is courteous and professional, and they make sure to clean up after completing the job. The company owner is dedicated to excellent customer service. I'm thoroughly impressed and wholeheartedly recommend them to anyone in the area.

Not sure where to start! My warranty company appointed Top HVAC for my AC repairs. My agenda was to have the company repair my AC and then request a thorough cleaning after the fact to gain the business. This all changed when I was assigned Robert as my technician whom later tells me he is the supervisor. As a supervisor you should never show up late, assets the issue in 10 minutes, leave without fixing the issue (as simple as a relay), and leave without leaving some type of documentation. When I called to ask why the simple repair couldn’t be fixed I was told he had to keep moving onto his other customers and that I could call warranty back for a different serving company. My question is….Are WARRANTY customers treated differently because it’s a warranty claim because that’s the attitude I received. I asked for Robert’s supervisor and he stated he was the supervisor but in fact we all have a supervisor above our title unless you’re the owner. I feel Robert robbed he’s employer of a potential new customer and made the company look very unprofessional. Another day without AC due to the lack of supplies and poor supervision.

So pleased with the honest quote of "if we try to repair, they will need replaced" rather than just trying to make the sale for a duct cleaning. Even after knowing I wasn't going to be a paying customer, they still took time to answer every question I had. Although we are not ready to replace everything right now, we will definitely be calling One Hour Air once we are ready to have it done. Excellent job gaining a future customer from just an estimate. Great experience.

Our technician, Jay, was incredibly friendly and eager to help us resolve the issue. We truly appreciate his professionalism and determination in stepping in to solve a problem that previous technicians were unable to fix.

Called out for a ac drain line unclogging. Was then given an attempt at an upsell for adding to my AC system which was going to total over $600. Not my first time utilizing this company and sadly not my first time receiving an attempt at a major upsell. I then after deciding not to utilize this company found out I would be paying a $79 diagnostic fee to have a technician walk into my house, I tell them the issue, they upsell me and I refuse. This is after receiving no pricing information while making the appointment.

Appreciate Michael coming out and giving me the regular tune up. He was quick and thorough. Definitely want him coming out for future needs. Thanks Michael!

I am so thankful amd impressed with the responsiveness of your team, from the initial intake lady who helped me when pur AC lost coolness on a close to 100 degree day…to the technician Justin Silak came late in the evening on the end of a most likely jam-packed day of work. He spent the time to do detailed testing and check of our system and helpsd us understand his perceived issues. He made in on the same day when no one else could and stayed late to help and explain and talk to my husband who was out of town. He was compassionate, kind, and professional. All that is much appreciated by us. He xontinues to be prompt and responsive each time we’ve requested a consultation. Justin is awesome! And makes One Hour Air I actively rexommend to my friends amd family!

I had my maintenance guys come out and take a peek at my system which started failing ..long story short…I need a new system.. I stumbled across One Hour Air- on the internet and immediately Eric called me and was able to schedule me in to get a quote to meet my availability (8:30pm.. which is not heard of). I had the privilege of working with Zac and Luke as they were the best combo when speaking about the my potential new system! They had a great presentation (actually explaining what everything means and what would be replaced) and were able to talk about my wants and needs, and tailoring to it accordingly..i can honestly say the other guys didn't do ANY of that!!... SUPER IMPRESSIVE!! Needless to say the company honors very high standards that I think puts them ahead of the game! I still have to do my part and shop around but I am definitely keeping these guys in mind even if it is just for maintenance my system moving forward! Keep up the good work! Thanks again!

Justin was great today during our HVAC inspection and AC service. A super personality along with a honest assessment of our system was a breath of fresh air, something I haven’t experienced with other companies in this industry. I’ve kept Justin’s card so I can call him and One Hour Air next time we need service. What a fantastic experience! Job well done!

One Hour Air to the rescue! Excellent job in getting our new unit up and running in the first triple digit day of the summer! Thank you for taking great care of us!
Huge thanks to not only your crew, but to Zach and Sharon!

Very quick response! Zenas arrived about 1.5 hours after I called because our AC had stopped on a 100 degree day. He was very professional and figured out the problem after carefully checking the system. This was the first time I used One Hour Air but I will definitely be using them in the future for all my HVAC needs.

Zenas looked and behaved professional and said he could replace the blower motor as long as the fan blades weren’t rusted on. I guess that’s fine but I would have offered to remove it using a puller. I guess that’s not a big deal but One Hour wanted a thousand dollars for a new motor. I was stunned that I had to pay a thousand dollars for a hundred dollar motor so I paid for the call and bought a ball bearing motor that will last a lot longer than the sleeve bearing motors which is what made the existing one fail and fixed it myself. I didn’t rip him off because I knew the motor was bad before I called and paid him the $89 for the call. I would have done it myself from the beginning but was in a lot of pain but not as much pain as paying through the nose for someone else to fix it.

Robert is awesome. He works with great integrity honesty and talks to you direct I appreciate the service that you provided.

Jay was very reliable, had great communication, extremely knowledgeable, and excellent bedside manner. Highly recommend!

Jay is AMAZING!!! He explained everything each step of the way and my HVAC has been it's BEST in his hands!!!

We were leaving town in the morning on a very significant trip and had folks coming over to watch our house. On the afternoon before our departure our downstairs air conditioning went out on a 100°F day. I had literally no hope of finding anyone to come out to the house. Called many, only One Hour Air Conditioning could have someone out within just a short Time. Justin arrived, was very friendly polite. I received a text with this picture. He immediately identified the problem and had us fixed and cooled off within a short period of time. Highly highly recommend this company for their customerservice, they’re a Christian company, and it was obvious with everyone I interacted with that they were a family company of good folks.