HVAC reviews in Carrollton, Texas

Mr. Barrow was very pleasant and professional. I appreciated him being direct about our A/C issue and offering a plan to get it fixed. I also appreciated the fact that One Hour had technicians available late in the day and evening for service calls, like Mr. Barrow. In the heat of Texas, that’s huge! In addition, my warranty service replacement was completed without any delays and those two gentlemen did a great job. Thanks to everyone at One Hour Air! 👍🏾

Yoany was very polite and very knowledgeable in his work. He explained everything that he did and what he found during the appointment. He explained the process of the suggested things to be done and all the costs that went along with it.

Robert came out ahead of schedule and thoroughly checked my 6 month old HVAC system for a fan blowing way too loud and uneven cooling. He adjusted things inside and at the compressor. Now l’d say it’s the best system l’ve ever had. Thanks for sending such a great technician!

I recently had an employee of this company come to my home to diagnose an issue with my AC system. After inspecting the furnace in my attic, the technician insisted that I needed a new control board and provided a quote for a brand-new system costing up to $20,000. Despite asking multiple times for a quote on just the control board, I never received it. I sought a second opinion, and it turned out the control board was perfectly fine; the actual issue was just the thermostat, which I replaced, and now everything works perfectly. I feel like I was almost scammed into a huge, unnecessary expense. I would not recommend this company based on this experience.

Jay went above and beyond what needed to be done to get my stubborn a/c back up and running. Great tech and all around great person. Very dedicated. Top notch.

Michael was very knowledgeable and explained in detail what was wrong with our existing machine and the benefits for each level of new AC units. He stayed and walked us through the application process explain what to expect with the install of the new machines and just made us feel good about our decision to go with the new purchase

Our technician Jay Bettis TK#262 was EXCELLENT!!! He took his time going through the inspection. He explained everything perfectly! He also gave us tips to improve and help save costs on my electric bill! I will be requesting Jay Bettis from here on out!

Great company and great technician (Uriel Castaneda). He came out for the winter maintenance check through the Heroes Club Program. He really sought to identify any issues that he felt I needed addressed. Gave me a detailed explanation of what he looked at. Thankfully there were no issues. Will continue using them for my HVAC work.

I am VERY disappointed and upset with the lack of integrity, and the dishonesty exhibited by your technician Jay.
He was dispatched to my parents home yesterday evening (10/28) for a no cool call. Upon arrival, my parent’s compressor on their Goodman HVAC system was not running. Jay found that the system was low on refrigerant. He investigated further and found a leak in the evaporator coil. All of that is fine, but this is where things took a turn for the worse…
Jay proceeded to tell my parents that because the unit was low on refrigerant, then the compressor had most likely been damaged. In addition to a “bad compressor,” he told my parents that companies are no longer allowed to and cannot replace components of R-410A systems and therefore they would need a completely new system. After calling and talking to Zach, they quoted my parents $15,600 for a new system.
What Jay didn’t know is that I graduated as valedictorian of my HVAC school, spent several years in Residential HVAC, and currently work in the Industrial HVAC field. However, i live too far away and can only make it to Dallas on the weekends. (Which is why my dad reached out to your company)
When my dad relayed all of this information to me, i immediately told him that Jay had blatantly lied to him. (Or maybe he just doesn't know the truth. In which case he should not be running calls on his own and needs to be retrained or go to training or school)
1st.) Goodman (like every other manufacturer) installs low pressure switches on their condensers. These interrupt the power to the compressor when the refrigerant pressure drops too low to operate safely and thus preventing damage to the compressor.
2.) I called Goodman directly first thing this morning and confirmed with them that they still sell individual components for their R-410A systems, but do not sell complete R-410A systems (condenser, air handler/furnace as a package)
So in the span of less than a 10 minute phone call, i had proven that Jay had given my parents false information in the attempt of conning them into a new system, AND i had ordered a new evaporator coil totaling $1,198 with a 3-5 day lead time (a far cry from $15,600 don't you think?)
It is behavior like this that tarnishes the reputation of the rest of us HVAC technicians who are honest and straight forward and truly pursue what is best for the customer.
Your video on your website says that it is taught that your techs should “treat every customer like they are your only customer,” and your mission statement is “to have a positive impact on our employees, customers, and community…”
Jay’s dishonesty (or lack of training at best) does not reflect the statements made in that video or on your website.
For any potential customers reading this, I would HIGHLY recommend doing your research before calling this company, and if you do use their services, i suggest getting a second opinion before proceeding. It may just save you $14,400

Tech was helpful and informative. Addressed service quite timely. Paid a lot for an otherwise DYIs, but I expect lasting results for have them done professionally.

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I can’t say enough good things about Rocky! He went above and beyond when my air conditioner went out. Not only did he show up promptly, but he worked tirelessly well past 5pm—in the pouring rain—to make sure everything was up and running before he left. His dedication, professionalism, and kindness really stood out. Thanks to his hard work, my home is comfortable again. I’m truly grateful for his commitment to excellent service, and I would highly recommend Yoany to anyone in need of an HVAC technician.

After a horrific experience with Swan Electric in the area, we called the amazing helpful people here at One hour AC. From the kind lady Sharon who initially answered my call, to their amazing technician Yoany who came out on a Sunday to simply give his expert 2nd opinion (at no cost to us) we truly could not be more happy with the service provided. From start to finish you could tell they cared. Not only were they top notch knowledgable professionals, but they truly cared about us and our family and the intense situation Swan Electric left us hanging in. It seems usually when any sort of representative comes out from these type of companies, they always try to upsell you and find anything they can say or do to make business for their own benefit. Not here at one hour AC. Yoany came out on a Sunday afternoon, was beyond patient as we in great detail explained to him (twice, once by myself, and then again same story by my husband) what this other company did to us, and then simply did what we called him out here for. Which was give us a full, thorough, run down of exactly what was going on with our machine without trying to intently find something that would require immediate attention and cost us more out of pocket. I truly cannot say enough nice things about this company and the people representing it. I will ABSOLUTELY use them again in the future should I ever need help with our AC (and as well know living in this Texas heat, there will be some sort of need for them). I 110% would recommend this company over any and all others I have had an experience with. Thank you Yoany and 1 hour AC for being real people who care about real people!! 🙏🏼

As always an excellent worker with Jay Bettis! I’m a member of the One Hour Air service club, and they keep track of when they should do their twice yearly maintenance. I’d been lacking, so their office called and I was able to set up quickly, Jay came in the 1pm-5pm window, everything looked fine. He did recommend the duct cleaning, but didn’t try any hard sell when I said no. Def recommend One Hour Air to all!

Love these guys! They have taken good care of us and every interaction has been easy. Jay was awesome and he has been our tech previously as well. He’s a great communicator and is transparent about his process. He even gave my son some advice because he just got certified in HVAC.

Rocky came out to do a season maintenance and was very efficient. I pay a low monthly fee for this service. It gives me a piece of mind knowing my how my system is running. He was nice enough to change out my upstairs filter for me too! We’ve been customers for 5 + years!