HVAC reviews in Cedar Park, Texas

Just had my entire HVAC system replaced by Britton Service Group. The house had the original 40+ year old inside unit and it was time! Very competitive on pricing (got 3 other quotes). Did the installation within a day of giving them the go ahead. Quick to remove the old system and install all of the new components inside and out. They repaired the old support base and did a great job with the entire install. Very happy with how it all turned out.

Our AC unit went out on a Thursday. On Friday, we called around to almost no results.

Britton Service Group was the only company that were able to see us same day (other companies said they couldn't be out to our house until the following week). Corrine was the sweetest person over the phone and empathized with our need to fix the AC quickly, because of our dogs.

John was able to come out within a couple of hours, diagnose the problem, and fix the problem the following Monday. In other words, John was able to fix the entire problem before most companies offered to even get to our place! In the future, I'll only use Britton Service Group due to their prompt service, flexible schedules, and knowledgeable staff.

Jon Britton is a solid local A/C specialist you can and should call on. He is Cedar Park TX local and runs his own business and its obvious his heart is in it. Our experience was positive throughout; from restoring cool air on the weekend to bringing his friendly crew out to install a new system, everything was great. We thank you Jon Britton for his timely, professional and very reasonably priced services!

I want to start off by saying that my experience with Britton has been excellent. I submitted a question during the weekend not expecting to hear anything until the following business day but instead within an hour John called me personally to address my question and get me set up with the soonest appointment they had available. John also was the technician who came by my house and checked my system. I was very impressed with his patience while I explained my concerns with my current HVAC system and how he took the time to explain the options available to me as well as getting me an estimated quote within a few minutes.

EDIT (8 months later): If I could give 6 stars, I’d give them out. John is nothing short of a superstar. One of the most professional HVAC guys I’ve met and not one who is trying to sell you snake oil. He installed a full new system and despite there being a hiccup with the ordering he took full responsibility for it and did not make me jump through hoops to get it resolved. One of the best HVAC companies in the area!

My realtor recommended Britton Service Group to me and I've used them multiple times so far. We intially used them on a rental when the heat wasn't working in the winter and Jon worked tirelessly to figure out the problem. Due to that experience I decided to sign up for their VIP service to regularly maintain that system and mitigate any surprises. Most recently the AC at my primary home went out late at night and they were there the next day. Once we decided to replace the system they were able to get the entire job done the very next day. I trust Jon's assesments and recommendations based on my interactions with him and would recommend them to anyone. Great company.

Fantastic service! The weather was getting colder so Jon came out the very next day and worked until after dark in the cold to finish the job. I couldn't have gotten better service at a more reasonable price if my own family was in the heating and cooling business.

I have to say that Corinne, at the office was also fantastic.  She was astute, concerned, and responded quickly! Very impressive Customer Service.

I was hoping that the Yelp reviews I found online were authentic and accurate. I was very pleased to find that they were.  In this world there are people out to make a buck, and there are people who want to help. Jon and Corinne are the latter. No wonder so many reviewers think of them as family.

I love working with the Britton Group. They have Corinne answering the phone, who is polite, organized, and very responsive. They have Jon and crew who have good equipment and knowledge to repair and install your system. I have used Britton to install a new system at my old home, and service my equipment at my new home. On the one occasion when they made a mistake, they stepped up and made it right. Love these guys - they are my go to AC company

Easy to initiate a service call online. Technician was super professional and quickly diagnosed the problem. He even had the replacement part on the truck for single visit to both diagnose and fix for a bad relay. I originally found Britton Service Group on Angie's List back in 2016 from their great reviews there and had them install a complete new replacement AC system and duct work. The followup service after the sale has been great. I have piece of mind that I have an AC company I can trust when I have a problem.

Update: We've had our system for 5 months now and are still very pleased.

I highly recommend Nick and Britton Service Group for high quality work. We had a complicated project including some remedial work from a previous remodel. Britton put a lot of work into figuring out the best solution, and my husband and I are very pleased with the result.

I had put a more detailed review on yelp early on. Here it is:
We are very pleased so far. We are planning to get a new system and I like the fact that they carefully consider the particular house and its requirements. We have had AC/heat troubles on and off as long as we've owned this house (16 years) with two different systems, so we are hopeful that this detailed effort will pay off. They highly recommended a heat-load audit by a third party, which we did. We have numerous problems/mismatches with the current system and they are working on a good plan to address this. Of course, I can't give feedback yet on that endeavor. We've had them out for two service calls to keep the current system running in the meantime. For one of those we were not charged in spite of significant effort expended.

Nick at Britton Service Group has been so great to work with. He's relaxed and confident and super easy to deal with. He always shows up on time and works hard to take care of my HVAC issues (no matter how hot it is up there in my attic!) He is friendly and honest and very thorough.

Incredible job on our full HVAC replacement at a competitive price. John Britton is a pleasure to work with. He really took his time to make sure all our questions were answered, and his team did an amazing job with the details (fixing the compressor slab, chalking, insulation on lineset, etc).

They are definitely going to be my only call for hvac work moving forward.

Britton has been superb to work with---knowledgeable, prompt, courteous, on-time, professional, great communications and HONEST, both the office person and the technician. After a long search, we finally feel like we've found a reputable company we can depend on to be truthful with us. They have certainly earned our trust and future business.

I'd been looking for a good, honest company to service our 12 yr old heat pump. I'd previously contacted 2 other Angie's List "A" companies and all they did was tell me what's "wrong" with the heat pump and try to sell me new high-end systems. They were smooth talkers and I can easily understand how many people could be fooled by them. That's the only reason why I can think of that would explain why they've gotten such good reviews from others.

Since the heat pump seemed to be functioning normally and they couldn't even agree with each other as to what the "problems" were, I decided to contact Britton and am so glad that I didn't fall for those other 2 companies' scams. Not only did the Britton technician tell us that our system is functioning well and needs no repairs, he also told me why the other companies' technicians diagnosis were incorrect.

Britton replaced two HVAC systems in our house. My experience was great throughout the whole process. From what I can tell, they offered me high-quality products to a fair price (about 20-30% less expensive than most other offers that I got) and every interaction I had with them felt very sincere and transparent.

There were a few things that stood out to me.

1/ Responsiveness:
Jon was super responsive. I've been sending him a ton of questions throughout the process and it never took more than a few hours (usually less) to respond.

2/ Customer service:
When it came to payment, I somewhat misunderstood the process (note to myself - debit cards incur the same charges as credit cards for business payment transactions ;) )
While it was my mistake for not having listened properly and for not having an account at a local bank here in Austin, Jon went out of his way to make sure that I don't pay the extra 3% credit card fee. I think I would have been as happy as a customer paying the additional 3% - but I appreciate Jon's flexibility a lot.

3/ Process support
Our attic situation is a bit weird. The previous owners spray-foamed and encapsulated it, but not entirely. This resulted in a few open questions around which type of furnace to use. I've discussed this topic with other local HVAC companies as well but Jon handled it best - and helped me to get a local inspector stop by beforehand to verify that we could go ahead and install the furnace we wanted to. I appreciate the extra mile that Jon went for this - other companies I've talked with just tried to sneak in another $10k for a more efficient furnace (which is super useful here in Austin..) or required me to install 230V outlets in the attic for heat pumps which is surprisingly expensive.

4/ Cleanliness:
The team that came on installation day was quick and efficient and everything seems to be working fine. They rolled out protective cover for the carpet and vacuumed everything before leaving.

5/ Support:
At some point while discussing your HVAC situation with service companies, they talk about maintenance. Most of the recommendations I got from other companies were always about how often I should call them to do paid maintenance (or better yet - subscribe to a maintenance + extended warranty package). It felt more than a sales pitch with lock-in tactics than sincere tips.

I don't believe Jon ever mentioned their maintenance plans (which I'm sure they offer..) but instead provided practical tips and tricks on what I can do myself to get the most out of our new HVAC system.

6/ No car comparisons
The most important point of all - when working with Britton they never compared HVAC systems with cars trying to sell me that Mercedes or BMW. You wouldn't believe how much I hate these car comparisons. "You're German? Let me ask you this - why would you buy that old Subaru when you can drive a Mercedes?" Really?

Nick was great! Our AC was blowing, but no cool air and it's hot in July. Nick called and was able to come before the scheduled time. He thoroughly checked the AC, explained what he found. Fixed the immediate issue (capacitor). And, made suggestions to improve the AC performance that can be undertaken later (add another return air).
He was patient with all my questions.
And, was dog friendly!
I will definitely call Britton Service Group again!

Very courteous, responsive, and quick to get an appointment. We needed to replace our old system immediately, and Britton was extremely helpful. We had a new system installed in less than a week, AND they accommodated us when we asked to move our condenser to the other side of our home. They made it a simple process. AND they helped us with the paperwork to get a rebate from the electrical company! We are extremely pleased with this company and recommend them to you.

Our experience with Britton Service Group was great (considering we were dealing with an unwanted big expense!). They came out to quote us for a new A/C the day we called, gave us several options for replacement and all were competitively priced. They got us scheduled quickly, the two workers seemed to be very efficient and thorough. We've already gotten the new system inspected by CPS, and it was given their seal of approval. We'd definitely recommend Britton Service Group and would use them again for any future repairs/replacements.

Corinne is amazing! Very professional, knowledgeable and so nice. Being new to the area and looking for a long term relationship, I researched a lot of A/C/Heat businesses and it was the best decision going with Britton Service Group. Corinne was very patient with me answering all my many questions on my first call to them and ultimately we became their customer. They are taking wonderful care of us having come out to do a semi-annual of the AC system and most recently a semi-annual of our Heating system. Jon, the Technician is great. On time, actually arrived earlier at my request so I could get on in to work, yet did a thorough check of our furnace system; replacing our attic filter and giving me a Heating Checklist of 28 different General/Gas inspections checked! The A/C/Heat Pump Checklist back in the late summer Jon checked 29 different things, including writing down pertinent Temperatures regarding our Condenser and Evaporator. Britton Service Group is so Caring and Professional. Thank you! A Very Happy Customer.....

Our AC unit stopped functioning and running cool air through the house. We called Britton at 7:30pm on a Sunday evening and they had someone available to help the next morning. John showed up right on time, was polite, professional, and helped explain what was going on with our system. He answered all of my questions and did a great job. They will absolutely be my first call next time.

It's very difficult to find a service company that you are comfortable working with and would recommend. Britton Service Group is one of those companies that I would recommend hands down to anyone looking to get responsive, polite, efficient, trustworthy, knowledgeable and reasonable pricing for your A/C and heating system needs. We have had them come out and quote for a mini-split for a garage room, heating issues and clogged drain lines and each time, I was absolutely pleased with the work and cost. Jon is very thorough and during one of his visits to troubleshoot and repair a faulty gas heating igniter, he brought to my attention that our carbon monoxide detector battery was dead, I'm so grateful he thought to check this for my family's safety. Thank you Britton Service Group for setting a high bar, we really appreciate you!

John, the owner, arrived on time for the estimate appointment and quickly prepared estimates for several options. The estimates were below a competing dealer. I was impressed with John's professionalism and knowledge in recommending a whole house air purifier to combat a mold issue we had. John also quickly responded to my request to modify the quote once I decided on the options I wanted to proceed with. Once I accepted the proposal, the work was started and completed on the date promised. John also completed and filed the necessary forms on my behalf to get a rebate that my utility company was offering. Thus far the system has been working well and we are pleased with the results. I would recommend Britton Service Group.

I recently started with Britton Group for Maintenance on my HVAC system. Corinne was great in helping me get started and Steve was very good and on time to do the work. It is hard to find good service for this type of work, but Britton Group couldn't be better. Steve was on time, took the time to help me understand what he was going to do and did the work in a very professional way. I would recommend this group anytime.

The next service visit was Oct 5, 2017. Steve came out as scheduled and did an excellent job on servicing to get my furnace and air conditioning ready for the fall and winter season. His work is excellent. I can be assured that whatever he does will keep my systems running.