Reviews of local pros in Cedar Park, Texas

I love working with the Britton Group. They have Corinne answering the phone, who is polite, organized, and very responsive. They have Jon and crew who have good equipment and knowledge to repair and install your system. I have used Britton to install a new system at my old home, and service my equipment at my new home. On the one occasion when they made a mistake, they stepped up and made it right. Love these guys - they are my go to AC company

Easy to initiate a service call online. Technician was super professional and quickly diagnosed the problem. He even had the replacement part on the truck for single visit to both diagnose and fix for a bad relay. I originally found Britton Service Group on Angie's List back in 2016 from their great reviews there and had them install a complete new replacement AC system and duct work. The followup service after the sale has been great. I have piece of mind that I have an AC company I can trust when I have a problem.

Update: We've had our system for 5 months now and are still very pleased.

I highly recommend Nick and Britton Service Group for high quality work. We had a complicated project including some remedial work from a previous remodel. Britton put a lot of work into figuring out the best solution, and my husband and I are very pleased with the result.

I had put a more detailed review on yelp early on. Here it is:
We are very pleased so far. We are planning to get a new system and I like the fact that they carefully consider the particular house and its requirements. We have had AC/heat troubles on and off as long as we've owned this house (16 years) with two different systems, so we are hopeful that this detailed effort will pay off. They highly recommended a heat-load audit by a third party, which we did. We have numerous problems/mismatches with the current system and they are working on a good plan to address this. Of course, I can't give feedback yet on that endeavor. We've had them out for two service calls to keep the current system running in the meantime. For one of those we were not charged in spite of significant effort expended.

Nick at Britton Service Group has been so great to work with. He's relaxed and confident and super easy to deal with. He always shows up on time and works hard to take care of my HVAC issues (no matter how hot it is up there in my attic!) He is friendly and honest and very thorough.

Incredible job on our full HVAC replacement at a competitive price. John Britton is a pleasure to work with. He really took his time to make sure all our questions were answered, and his team did an amazing job with the details (fixing the compressor slab, chalking, insulation on lineset, etc).

They are definitely going to be my only call for hvac work moving forward.

Britton has been superb to work with---knowledgeable, prompt, courteous, on-time, professional, great communications and HONEST, both the office person and the technician. After a long search, we finally feel like we've found a reputable company we can depend on to be truthful with us. They have certainly earned our trust and future business.

I'd been looking for a good, honest company to service our 12 yr old heat pump. I'd previously contacted 2 other Angie's List "A" companies and all they did was tell me what's "wrong" with the heat pump and try to sell me new high-end systems. They were smooth talkers and I can easily understand how many people could be fooled by them. That's the only reason why I can think of that would explain why they've gotten such good reviews from others.

Since the heat pump seemed to be functioning normally and they couldn't even agree with each other as to what the "problems" were, I decided to contact Britton and am so glad that I didn't fall for those other 2 companies' scams. Not only did the Britton technician tell us that our system is functioning well and needs no repairs, he also told me why the other companies' technicians diagnosis were incorrect.

Britton replaced two HVAC systems in our house. My experience was great throughout the whole process. From what I can tell, they offered me high-quality products to a fair price (about 20-30% less expensive than most other offers that I got) and every interaction I had with them felt very sincere and transparent.

There were a few things that stood out to me.

1/ Responsiveness:
Jon was super responsive. I've been sending him a ton of questions throughout the process and it never took more than a few hours (usually less) to respond.

2/ Customer service:
When it came to payment, I somewhat misunderstood the process (note to myself - debit cards incur the same charges as credit cards for business payment transactions ;) )
While it was my mistake for not having listened properly and for not having an account at a local bank here in Austin, Jon went out of his way to make sure that I don't pay the extra 3% credit card fee. I think I would have been as happy as a customer paying the additional 3% - but I appreciate Jon's flexibility a lot.

3/ Process support
Our attic situation is a bit weird. The previous owners spray-foamed and encapsulated it, but not entirely. This resulted in a few open questions around which type of furnace to use. I've discussed this topic with other local HVAC companies as well but Jon handled it best - and helped me to get a local inspector stop by beforehand to verify that we could go ahead and install the furnace we wanted to. I appreciate the extra mile that Jon went for this - other companies I've talked with just tried to sneak in another $10k for a more efficient furnace (which is super useful here in Austin..) or required me to install 230V outlets in the attic for heat pumps which is surprisingly expensive.

4/ Cleanliness:
The team that came on installation day was quick and efficient and everything seems to be working fine. They rolled out protective cover for the carpet and vacuumed everything before leaving.

5/ Support:
At some point while discussing your HVAC situation with service companies, they talk about maintenance. Most of the recommendations I got from other companies were always about how often I should call them to do paid maintenance (or better yet - subscribe to a maintenance + extended warranty package). It felt more than a sales pitch with lock-in tactics than sincere tips.

I don't believe Jon ever mentioned their maintenance plans (which I'm sure they offer..) but instead provided practical tips and tricks on what I can do myself to get the most out of our new HVAC system.

6/ No car comparisons
The most important point of all - when working with Britton they never compared HVAC systems with cars trying to sell me that Mercedes or BMW. You wouldn't believe how much I hate these car comparisons. "You're German? Let me ask you this - why would you buy that old Subaru when you can drive a Mercedes?" Really?

Nick was great! Our AC was blowing, but no cool air and it's hot in July. Nick called and was able to come before the scheduled time. He thoroughly checked the AC, explained what he found. Fixed the immediate issue (capacitor). And, made suggestions to improve the AC performance that can be undertaken later (add another return air).
He was patient with all my questions.
And, was dog friendly!
I will definitely call Britton Service Group again!

Very courteous, responsive, and quick to get an appointment. We needed to replace our old system immediately, and Britton was extremely helpful. We had a new system installed in less than a week, AND they accommodated us when we asked to move our condenser to the other side of our home. They made it a simple process. AND they helped us with the paperwork to get a rebate from the electrical company! We are extremely pleased with this company and recommend them to you.

Our experience with Britton Service Group was great (considering we were dealing with an unwanted big expense!). They came out to quote us for a new A/C the day we called, gave us several options for replacement and all were competitively priced. They got us scheduled quickly, the two workers seemed to be very efficient and thorough. We've already gotten the new system inspected by CPS, and it was given their seal of approval. We'd definitely recommend Britton Service Group and would use them again for any future repairs/replacements.

Corinne is amazing! Very professional, knowledgeable and so nice. Being new to the area and looking for a long term relationship, I researched a lot of A/C/Heat businesses and it was the best decision going with Britton Service Group. Corinne was very patient with me answering all my many questions on my first call to them and ultimately we became their customer. They are taking wonderful care of us having come out to do a semi-annual of the AC system and most recently a semi-annual of our Heating system. Jon, the Technician is great. On time, actually arrived earlier at my request so I could get on in to work, yet did a thorough check of our furnace system; replacing our attic filter and giving me a Heating Checklist of 28 different General/Gas inspections checked! The A/C/Heat Pump Checklist back in the late summer Jon checked 29 different things, including writing down pertinent Temperatures regarding our Condenser and Evaporator. Britton Service Group is so Caring and Professional. Thank you! A Very Happy Customer.....

Our AC unit stopped functioning and running cool air through the house. We called Britton at 7:30pm on a Sunday evening and they had someone available to help the next morning. John showed up right on time, was polite, professional, and helped explain what was going on with our system. He answered all of my questions and did a great job. They will absolutely be my first call next time.

It's very difficult to find a service company that you are comfortable working with and would recommend. Britton Service Group is one of those companies that I would recommend hands down to anyone looking to get responsive, polite, efficient, trustworthy, knowledgeable and reasonable pricing for your A/C and heating system needs. We have had them come out and quote for a mini-split for a garage room, heating issues and clogged drain lines and each time, I was absolutely pleased with the work and cost. Jon is very thorough and during one of his visits to troubleshoot and repair a faulty gas heating igniter, he brought to my attention that our carbon monoxide detector battery was dead, I'm so grateful he thought to check this for my family's safety. Thank you Britton Service Group for setting a high bar, we really appreciate you!

John, the owner, arrived on time for the estimate appointment and quickly prepared estimates for several options. The estimates were below a competing dealer. I was impressed with John's professionalism and knowledge in recommending a whole house air purifier to combat a mold issue we had. John also quickly responded to my request to modify the quote once I decided on the options I wanted to proceed with. Once I accepted the proposal, the work was started and completed on the date promised. John also completed and filed the necessary forms on my behalf to get a rebate that my utility company was offering. Thus far the system has been working well and we are pleased with the results. I would recommend Britton Service Group.

I recently started with Britton Group for Maintenance on my HVAC system. Corinne was great in helping me get started and Steve was very good and on time to do the work. It is hard to find good service for this type of work, but Britton Group couldn't be better. Steve was on time, took the time to help me understand what he was going to do and did the work in a very professional way. I would recommend this group anytime.

The next service visit was Oct 5, 2017. Steve came out as scheduled and did an excellent job on servicing to get my furnace and air conditioning ready for the fall and winter season. His work is excellent. I can be assured that whatever he does will keep my systems running.

Could not get to my computer to write this review fast enough, and this honestly may be the first time I've ever done this. I cannot say enough good things about Jon Britton, and his crew of professionals. At every level of this group from the scheduler/dispatcher to the installer everyone was delightful to deal with. I just had an entire new system installed after they had been servicing my old system for years...it was finally time. His guys were on time, did fantastic work, cleaned up after themselves, and answered all the questions I had.

Jon too went above and beyond when the unit that we had originally decided on was on back order. We were still able to hit our original install date, and he even offered to install an upgraded system at the price we originally agreed upon to ensure that the job was done in a timely manner. He did not have to do that, and just goes to show how committed he is to his customer, and keeping his word.

If you are in the market for a new system, or are weary of getting a new one as I was give these guys a call, and I can assure you that you are in good hands!

Jon and the Britton Service Group are truly fantastic.

Honest human beings helping others get good working AC.

On time, friendly, open and honest. Cant recommend them enough.

Britton Service was amazing all around, starting with John. My AC unit was pretty much dying and mind you, I’ve only been in my house a little over a year. I had be dealing with other companies coming in and out just putting bandaids on it. Some didn’t know what they were doing but didn’t hesitate to charge me for their services, no matter what! I just got tired and decided to replace my AC all together. So, I started searching reviews and calling around to places. Britton was the 2nd quote I got. John came in and he is a super cool and mellow guy. Very professional! Explained their products and prices and even financing in detail. I was pretty much sold once he was done explaining. Plus, my electric company gives a rebate for AC replacement and Britton processes the rebate for you! It was all so easy and such a relief! I was even more impressed that after the install, John actually came through to double check their work and made tweaks as necessary. So amazing! I couldn’t have found a better company to work with. I would HIGHLY recommend Britton Service Group to anyone in the market for a new AC unit!

This is the third air conditioner we've purchased from Britton Service Group (for 2 different houses) and we've been happy with all three. For this one, it was to replace our 17 year old downstairs unit. Jon Britton came out and did a great job talking me through all our options and answering our questions. They were able to get our installation done right away by his very professional installers. Everything came out perfect. And just like the last two times, he had the best price by far of all the bids we got. Highly recommended.

Set an appointment on their website for the afternoon, got a pleasant call from them within about 30 minutes to confirm and get some info from me.

Jon came out right on time, checked my ac found the issue, fixed it, gave me a quick education on my setup and some much needed advice on personal maintenance as well as some things to take care of to ensure good working order.

Jon was very knowledgeable and friendly. I joked he should do a seminar with people in the area because it was all good info that would take hours of YouTube research to figure out haha. Will definitely use them again and recommend them to friends.

I cannot say enough good things about Britton Service Group. Jon and Corinne are always great to work with. Jon updated our A/C system a couple of years ago and he continues to perform the required maintenance. Britton Service Group has always provided a first class customer service experience. Many thanks to Jon, Corinne and team!