Reviews of local pros in Crowley, Texas

My home warranty dispatched my failing filter unit to Watertex. Matt was very efficient and professional, even with parts shortages he was back the next day installed the new unit and left it better than he found it. I highly recommend this company and especially Matt

WaterTex Pools has serviced our pools twice recently. Matt was very efficient, professional and trustworthy. Communication was excellent throughout the process, and I would not hesitate to call them again or recommend Water Tex to someone that needs fast, reliable and honest service.

They were very knowledgeable, efficient, helpful and they were fair

Water Tex Pools works with my home warranty service, and I couldn't b more pleased. Very professional and prompt. Technicians r polite, neat,and knowledgeable. Use quality parts thats important to me.

Water Tex Pools was used to repair an issue with a pool pump and timer via a home warranty company. I was not sure how good this company would be since the first company sent out refused to service the issue because of a few wasps flying around in the pool room. However, the person from Water Tex Pools arrived on time, and fixed both issues in about 25 minutes and the pump and pool timer have been working great since (almost a month). And, there were a couple of wasps that flew into the pool room during the repair and we both basically laughed at that one. These people will do great work with wasps or without wasps.

Water Tex Pools was prompt, knowledgeable and professional installing a new Salt System for our pool. John was quick to respond to our request for a quote and scheduling was very quick. Our Technician Jason was excellent. Very knowledgeable and helpful. He did a nice and clean installation and made sure all of our questions were answered. Would highly recommend Water Tex Pools!

This company was dispatched on a home warranty claim. Payton came out because I have reported a leak in the pool. Payton is a nice guy, and I appreciate the time he took to look at what was going on. Payton told me the leak was likely in the skimmer. When he submitted information back to the home warranty company, the said there "underground". This, of course, causes the home warranty company to automatically deny the claim. I called the office and spoke to a man who did not identify himself, and explained that I would like for the report to be updated and remove the word "underground". He told me that "all warranty companies will deny the claim" and there is "no way to update it, it was already sent in an email".

Using the word "underground" is going to automatically deny a claim, and WaterTex Pools knows this. Secondly, while you may deal with a lot of home warranty companies, you do not know the specific verbiage of my contract and never asked what it said. It is possible that I could have this covered by the warranty -- except (again) we used the word "underground". I cannot get the leak detection done because WestTex Pools chose to use a word that they know will get the claim denied.

I am only rating this as 2 stars simply because Payton is a nice guy.

Was very happy with my pool repair. My system was old and not generating enough water circulation and sweeper not working right. I just knew I needed a new system. Jason came and fixed it very promptly. New system would have been $1000’s but he fixed and said I should get a few more years out of it. Also I had wrong sweeper. Suggested a cheaper one that I had before and he was right. They know their stuff and we’re honest. If someone is not honest, I would give 1 star and let you know. Honesty is very high in my standards.

We are new to the pool community and called our warranty company because we thought our pump wasnt working. They set us up with WaterTex Pools and they were awesome. I got a call right away. He was able to come much sooner so I was really happy about this. He came to find out it was something we were doing wrong. He was very patient with us and told us step by step what we needed to do and taught us how to service our pool. I will use them again for sure.

As a first time pool owner I didn’t know much about pools or the maintenance required for pools. I was nervous when the big freeze came in Feb because of the damage it may have done to my pool. WaterTex really was my security blanket all throughout the process of getting my pool back up and running. They were SUPER responsive, VERY honest, and VERY knowledgeable. We ended up have some cracked pipes and a blown motor, but WaterTex ordered the parts and quickly installed everything needed to get back up and running. And since then, I’ve called on them for a bunch of small things just to ease my concerns that something wasn’t broken. I TRUST WaterTex, and that says a lot in the pool biz. They are fantastic people who I am thankful for. Highly recommend WaterTex!!

Excellent customer service! Jason was assigned to me on a warranty claim to fix my spa. This man knows his stuff and is very straight forward in his assessments. Did I mention he was the 3rd opinion and the first one to be able to demonstrate a solution? Highly recommend - 5/5 stars.

Fantastic service, great people. I had these guys out to my home for a warranty repair request. Jason took his time and was very meticulous in identifying the root cause of issues with my pool. Two hours later, he had identified several things that needed attention. It seems that similar pool contractors may rush a bit to find one thing to key on. Not Jason. Slow and steady. As a result, my pool is completely 'tuned up' and ready for the summer ahead. Can't say more good things about this company, their people and their work ethic. Highest recommendation. Kudos.

Watertex pool service did a great job .They were very informative in communicating the issue and even helped to explain how to perform future preventitive maintenance. The tech William was prompt and proffesional. Im so glad they work with my home warranty company , but either way they are going to be called in the future. Most people only post with negative reviews when their upset , remember that ....Call them they are good

Our pool pump when out. Originally our home warranty company scheduled a technician with a different company to come out... he no showed. Luckily, WaterTex came to the rescue and sent Brett out. He was great, instantly knew what the issue was and took care of it right away. Even gave me some pointers on how to maintain the pool moving forward. Great guy, great company. Thank you for your help WaterTex.

Jason was awesome. To start with, he was very flexible with scheduling to accommodate my work schedule. Once he arrived, he quickly diagnosed the problem, and completed the repairs as soon as they were approved by my warranty company. Finally, he provided me with some very helpful advice for getting my pool condition back on track.

Jason was amazing. Truly helped me understand the issues and told me how to continue to care for the pool. He broke everything down for me to understand easily. Will definitely keep using them. I have found a my forever pool company! I highly recommend this company, and Jason specifically!! What an amazing company!!!

Matt my technician was wonderful. He was courteous, knowledgeable and great at communicating. Much appreciated! And the owner, Jason was extremely flexible and understanding when I needed it. I would most definitely request them again. Thanks !

I am writing this review based on how WaterTex operates as the only Choice Home Warranty service provider in my part of North Texas. John from WaterTex called on 5/14/2024, threatening “next level” action if I don’t remove my “slanderous” Google review. Nothing I’m writing is untrue. How many reviewers do you think caved to John’s threats and harassment?

My experience during a pool heater claim is that Watertex does not operate in the homeowner's interest to resolve an issue. Instead, WaterTex submitted a field report to Choice Home Warranty that lacked investigative substance (<10 mins of work), and made assumptions leading to a claim denial. Choice Warranty does not cover abuse, neglect or physical damage. Choice Warranty only covers wear and tear. These terms, on the surface, seem crystal clear.

However, what isn’t written in the Home Warranty is that Choice uses the WaterTex report as the standard to determine whether the equipment is maintained correctly. When WaterTex writes that it is a maintenance issue, the immediate and only result is a claim denial. WaterTex knows this. Choice stated they do not permit amending a field report.

Choice Warranty covers “wear and tear” under their contract. One way to avoid that is to have their dispatched service partners, like WaterTex, avoid root cause investigations where wear and tear could be identified. My device maintained to manufacture standards is cited as “failure to maintain” by WaterTex and then denied coverage. The process becomes so difficult do they count on policyholders to simply give up and just take it?

My heater is serviced annually per Hayward product guidelines. WaterTex used pictures and a report of superficial symptoms to base their report rather than thorough root cause investigation. The Claim manager, based on WaterTek’s field report stated: “as devices get older, you should be doing more frequent maintenance.” Since I follow the manufacturers guidelines, I asked what the right interval per their judgment – weekly? monthly? Quarterly? – neither Choice or WaterTex would answer this.

Two pool companies local to my area reviewed the heater situation and arrived at the same conclusion: they acknowledged a need to strip the unit down to know root cause. Since Coserv already confirmed gas supply to the unit is perfect, the failure is likely due to use and age (heater is 11 years old), which they agreed would be, “wear and tear.”

Putting the claim aside, my goal was to have my heater working. WaterTex, a pool service company, cited a maintenance issue, blocked the claim with Choice, yet never provided me with a path to get the heater working through maintenance - even if that had additional cost. The only option WaterTex provided, in the absence of detailed inspection, was my “out of pocket” heater replacement.

I would never operate a customer service business in this manner, nor would I treat customers in the combative way that WaterTex, and John, treated me. John threatened multiple times, “I’ve been in this business for more than 24-years. I don’t need to look further to know the problem was failure to maintain.”

But why wouldn’t you provide an action plan to get my heater back to operational if it was maintenance? And why would WaterTex direct so much energy into threats, rather than operate in a thorough and professional manner during the time of service? I find WaterTex business practices to be disgraceful.

You’ve been warned.

The day of my repair appointment was cold and rainy. I was pleasantly surprised when Jason showed up within the scheduled time ready to work. He quickly diagnosed my issue and made the repair which stopped the leak in my pump system immediately. Very impressed with the professionalism and attention to detail. My pool is over 20 years old and have seen my share of pool repair people. Jason and WaterTex is now my go to for my pool repairs. Couldn't be happier.

I will definitely always call Jason and his team whenever I run into any pool problems or anything regarding pool. Jason contacted me the same day I had submitted my home warranty claim and was very responsive and informative from the start. I used him to first power wash my pool that was embarrassingly dirty and he got it looking brand new, absolutely excellent work. His pricing was second to none and I had called around to get many quotes on power washing. After it was all clean Jason used his unmatchable pool knowledge to fix my pump and spa. He is a very friendly individual and offers great pool information. I had no idea how to do some pool stuff but he had no problem schooling me even though he didn’t have to. I’m super glad my home warranty matched me with him because I feel like anyone else wouldn’t have delivered the service I received from him. My experience with watertex was an absolute breeze and I’ll refer them to everyone I know needing pool help. Great job!

Matt was great, very efficient and professional. Work was done promptly and thoroughly. I found a great company to do my pool service needs. Glad I found them!