Reviews of local pros in Crowley, Texas

The service and parts worked perfect. The new booster pump and timer will be more efficient for the future. Matt was very professional and helped us immensely in helping resolve the claim with the warranty. The price was competitive and they followed up to the service provided. I will recommend them whenever possible !

Payton, arrived on time, diagnosed the problem and repaired it in under an hour. I will use them in the future and recommend them to everyone.

We have used WaterTex Pools several times. Each time has been quality work and great communication. It's amazing to get such a reputable company available through my home warranty (Fidelity). Jason's detailed documentation for the issues and repairs are rare to find from service companies these days. I would use WaterTex with or without a home warranty plan. They are one of the rare honest repair companies you can depend on.

We have used WaterTex for repairs to our pool heater and have been very pleased with their service, workmanship, and knowledge. Jason was super friendly and he took his time to figure out exactly what the issues were and make sure they were fixed. We will definitely be using them again! It’s nice to know we have found a good pool repair company that we can rely on when issues arise!

You have to be really good for me to give a 5 Star review. And Jason and his team deserve every bit of it! Responsive, prompt, good communicator, excellent technical knowledge, and personable! Our pool heater has been problematic for a year, WaterTex called within hours of our warranty claim request, scheduled an appointment within days, and had us back up and running in less than 2 weeks (including the order and installation of the parts)! Not only that he was there when he said he would be, cheerfully dealt with the insurance company, he provided us with additional information on the care and maintenance of our pool, AND checked up the next day to see how the system was working. Great company to work with!

Very easy to deal with. I had a very complex upgrade and they were able to install. Very good communication prior to appointment time. They also have experienced people working for them. Upfront pricing quote after i sent pictures of upgrade. Most competitors want $170 or so just to come evaluate.

I had a similar experience as the review just below mine-- RF H. This company came out under my Choice Home Warranty plan. My weekly pool service had reported my booster pump had failed and was receiving no power. My husband disconnected the pool cleaner and turned the flow to the booster pump off (as it was inoperable). This company came out and reported to Choice that the pump failure was due to my husband turning off the water supply to the booster pump (which was not the case.) The booster pump + cleaner were working just fine the week prior. Their report of inaccurate information resulted in a denied claim. I feel this was very unfair.

Exceptional Service!!

I recently had the pleasure of working with Water Tex Pools, and I cannot express enough how impressed I am with their service and workmanship. From start to finish, Payton, my service tech, was seamless and professional. From my initial call to the completion of the project, the team at Water Tex Pools demonstrated a high level of expertise and attention to detail.

The installation process was efficient and well-coordinated. Payton and his team arrived on time, worked diligently, and completed the project within the promised timeframe. Payton was responsive to any questions or concerns I had throughout the process, and their dedication to ensuring that I was completely satisfied with the end result was evident every step of the way.

I would highly recommend Water Tex Pools!

Very rude tech. Did unauthorized work if you call tightening a nut work.

This people came to check my pool in May. After that, 2 more companies came to do repairs because “no one keeps a pool damage for 8 month”. I called my home warranty to have it check today. First time i called watertex back in may, i did it “on my own” as a private service. Today they DISCLOSED information to my home warranty about what they saw 7 month ago when I privately hired them to check my pool, that was later checked and repaired during those 7 month by two other companies ( I have the bills). My claimed was denied due to the information they DISCLOSED while doing a “PRIVATE” services that they check in 3 minutes back IN MAY. i didn’t hired them back then because I didn’t liked the service they provided when they came to check. Unfortunately, i didn’t realized my home warranty hired this same people as almost a year went by. DO NOT CALLED THEM AS THEY COULD GO AROUND DISSCLOSING information about your house, that they saw when while you hire them privately and without the knowledge of the services you have had during almost a year after they came. ONLY BECAUSE YOU CHOSE ANOTHER COMPANY TO DO THE SERVICE BACK THEN and not them. Consider PRIVACY of your house before hiring this people

My experience with this company was through my home warranty company Choice Home Warranty. I would recommend never choosing to work with either company!. I found Water Tex Pools to be unwilling to work with the customer in regards to time frame to inspect the problem you are having or the claim you filed all the while telling you that they are "trying to work with you". This became a complete waste of my time and I found this claim of "trying to work with me" to be condescending and rude. They never tried to work with me, they just kept assigning a time frame I repeatedly told them I could not make work. That is NOT working with the customer. Choose someone else!!

Matt came to our home, diagnosed the problem, changed out our pool pump and did a fantastic job. He had our new pump installed and working within 30 minutes. I'd like point-out that what we were charged by WaterTex Pools was very reasonable. Thank you for a job well done!

I recently had the pleasure of working with a fantastic pool controller equipment installation service, and I couldn't be more impressed. From start to finish, the entire experience was seamless and professional.

The tehnician arrived on time and was extremely knowledgeable about all the equipment being installed. They took the time to explain each step of the process, ensuring that I understood the functionality of the equipment and how it would optimize the performance of my pool. Their expertise was evident, and they made sure everything was set up correctly, testing each component thoroughly.

Not only was the installation efficient, but the technician was also courteous and respectful of my property, taking great care to minimize disruption. They even cleaned up after themselves, leaving no mess behind.

What stood out most was their attention to detail. They ensured that every part of the installation was working perfectly before leaving and provided clear instructions for maintenance and future care.

Overall, the service was outstanding, and I am confident that my pool equipment will run smoothly for years to come. I highly recommend this company to anyone in need of pool equipment installation—they truly exceed expectations!

I have a Fidelity Home Warranty, and WaterTex Pools was one of their vendors, for when I recently had a pool heating and pump issue. Matt with WaterTex came out and was very respectful, flexible, and reasonable to deal with. They were very quick on coming out for the initial quote analysis, super quick on ordering parts, and even quicker on the install. Truly, I was shocked. With my warranty, I've had to use it for AC and electrical issues so far too; the experience has been horrible both of those times, bad enough that WaterTex & Matt truly stood out, providing a great experience, and I felt compelled to leave a glowing review. Deal with them in confidence!

WaterTex has responded to two home warranty claims. They are professional and repairs are completed quickly with no issues. Payton was a pleasure to work with.

Jason is a straight up guy. Very professional, friendly, and informative. He is not looking to keep you stupid. He has installed new equipment for me on two separate occasions. He took the time answering questions in a concise and understandable way. That is greatly appreciated. I am pleased with his work. Will contact them for future services.
Update- 8/8/23
Once again have to express my gratitude to WaterTex for another great job. I was having an issue the booster pump. Payton came out assessed the pump. Had to be replaced. He was friendly and professional. He arrived on time, we talked about the issues we were having and he got to it. All of this equipment I believe is 20+ years old and do not believe it was well maintained by previous owners. These guys are as honest as days is long. You may not like what they have to say but they shoot you straight. I appreciate that. Great job. Highly recommend.

DO NOT DO BUSINESS WITH. HWA sent out watertex pools for a small leak in a union kit for a Hayward North Star. The technician arrived, spun the cap and told the home warranty company that is was “cosmetic/normal wear and tear” and that we needed a brand new pump. HWA denied the claim. WaterTex then sent us an estimate for $3714.54 a new pump on the side. Back up to them charging us $85 to even come out….. we had to pay that prior. Knowing full well that we didn’t need a new pump since ours was operating fine we contacted OUR OWN company to come out. The tech we hired actually took the skew number and info off the pump to see if he could find a new union kit and he was able to, but stated he wanted to take it apart to make sure the new part was needed. Once our tech got into the pipe itself he found that the O ring had slipped down causing the cap not to tighten. He reseated the O ring, tightened the cap that watertex claimed/reported was stripped……. and the part is no longer leaking and operating fine. When I wrote a review on WaterTex about what had happened a man named JOHN called me back. He then told me that the repair the technician of my own did won’t last….. not sure how he can see the future but apparently he thinks he can….. I became upset when he demanded that the exact part we found off the sku and model number was not the right part and that there is NO WAY in the world anyone could ever get the part needed for this pump. The part we found with 112 in stock, matched the exact sku/model number on the actual pump itself, however JOHN started shouting when I responded that that’s a mute point because that part wasn’t needed anyway that the O ring had to be reseated for the cap to go back on…..

Bottom line the watertex tech never even looked inside the pipe to see the O ring had slipped down. All he did was spin it and say nope, you need a new pump…..They submitted information to the warranty company so the claim would be denied basically blaming us for stripping a part that can’t be stripped because it has no threads…..then when I asked for the $85 back because I was told something that wasn’t true, he said I was being irrational and told me that there was no way on earth that the repair that was done would last.

Anyway, save yourself a headache. They work with these warranty companies to see if they can get us to pay for new pumps and thousands of dollars and when we won’t they will call and threaten to sue you for defamation for calling them out on it. Do yourself a favor and click on the lowest one star reviews on Google and read, this is NOT the first time. All we wanted was the $85 back and for them to admit they didn’t even take the time to look at what was wrong before submitting information to the warranty company to get our claim denied. But now we have to go this route and leave a review so other people don’t have to go through it too. Sorry not sorry. Bad business is bad business.

We hired WaterTex Pools to come examine a faulty piece of equipment, and WaterTex Pools exceeded my expectations. They identified the cause and fixed it at a great price. Then, when a subsequent fault happened with the part they'd fixed (possibly our pool time's fault, not WaterTex's fault), they drove out very promptly and fixed it at no charge, despite me asking what I owed them.

This is the "gold school" way of doing business, and it's how you earn happy customers for life.

Thank you for the excellent service, Jason and WaterTex! I truly feel I got more than I paid for!

My home warranty company sent them out to repair my whirlpool. I only gave two stars because I feel they have great communication, everything else left much to be desired. I feel the technician that came to my home tried to sabotage my claim by giving false information. Then he proceeded to request and take a payment because of a rescheduled time. Good thing I will never have need of them again nor want their services. I wouldn’t recommend them if anyone asked me for a referral.
Use at your own risk and discretion

WaterTex Pools is truly elite when it comes to pool repairs. Their knowledge is next level, they’re incredibly kind and professional, and their communication is outstanding from start to finish. You always know exactly what’s going on, what needs to be done, and why. I highly recommend Jason and his team.

Great communication and flexibility during an ice storm. The work was through a home warranty program that WaterTex handled directly to ensure everything was covered. I had them do additional work as well and pride was taken to make sure it was done and looked right. WaterTex has earned an opportunity for future work as I’m sure their bid would be competitive.