Home Services reviews in Cypress, Texas

Great service, they were attentive and efficient!!!

Very professional and very attentive to details will definitely get them again.

No detail forgotten. Aimara was great. I will always call Big City

Arrived on time and performed an excellent service! They got one more loyal customer now!

They have great communication and follow up, always on time. Their willing to go over and beyond if ask

I use their services monthly and they always do a fantastic job

I've been a customer for about a year and a half.. They do a great job for me. I highly recommend this business.

I've been using Big City Maids for about six or seven months. While not always perfect, they were always quick to resolve my concerns.

Very responsive and transparent. They did an amazing job with cleaning my home. I highly recommend

Absolutely hands down worth the money. Love them. Cleaned my 2700sq/ft house. Looks brand new.

I have had deep cleans done multiple times and have been so happy with the results each time. Such a relief to have such a clean house!

Recommended by a friend and have used this maid service since. I like their attention to detail and customer service. This maid company gets the job done right.

The person cleaning was mopping my floors was using dirty water. I had to text the owner and tell her. The vacuum she brought in was full and dirty etc. Did not get what I paid for.

They were very patient with us as we had to reschedule a few times. When they came to the location they were very professional and super nice and did an awesome job with the services provided. We will definitely use them again.

Personally I have had a great experience with BCM. I have used them for almost a year and they have been wonderful. They communicate, show up on time and my house always looks and smells great when I come home.

Usually I am not the one to post reviews on companies but today's incident was worth mentioning and its the only way for it to at least get the owner's attention since we kind of are being ignored. My family has used this company for the past few years and we had grown to love their service and their people. So to write this is heartbreaking(a very dramatic word but it describes the current emotion very accurately). However, over the past year, the maids have not come on time, we get sent one or two maids when we specifically asked for at least 4, usually coming way later than the time we expect for, sit and talk on the phone which further prolongs the cleaning process, and are constantly forgetting to either clean the stairs, cleaning the table, switching out table mats, etc, etc. (which is fine for the first few times but not when it becomes consistent). We did not say anything at that time because we were taking into consideration that maybe Covid was affecting them. And yes, these might be the little things that we could fix ourselves but if we are paying for the price then the little things become huge. Today, August 2nd, was when the line was crossed. Just an fyi, my sister and I were home so we saw this with our own eyes. One maid came at 2:11pm and only cleaned the upstairs bathroom and then proceeded to text and call multiple people and even sat on our stairs for a good 30 minutes. She did not finish vacuuming or dusting the second floor at all. At around 4, after constantly calling the company and requesting another person to come help maid #1, a second maid came. Instead of coming inside and cleaning right away, both spent about 20 minutes talking to a car outside which wasted time and was very unprofessional. Then they came inside, Maid 1 went to clean the downstairs bathroom and Maid 2 went in the kitchen. When my mom came home, she was already upset that it took them that long and got more upset when she saw that the upstairs was not even close to being done. My mom went to go talk to Maid 2 since she was the only one who could speak english just to try and understand why it was taking them so long to clean just one floor. Maid 2 became very rude and was throwing my mom a lot of attitude, claiming that the upstairs was clean, when it really was not. Maid 2 then angrily exclaimed that she would walk out if my mom continued to treat her with disrespect, which is ironic because she was the one throwing attitude at a client whereas my mom was just asking a simple question. Maid 2 walked out and talked, to god knows who , outside on our property for 45 minutes. If she was being professional and calm, she would've finished the kitchen and dining room in that 45 minutes. Afterwards, maid 2 came inside the house again, told maid 1 to stop cleaning, and started to walk out without even acknowledging us. I stopped her to ask why they were leaving when the house was not clean and she said simply she did not want to clean the house. My mom asked her to wait for a bit just so we could call her boss and see if we would have to pay the full amount for an incomplete service. But she said "You cannot force me to stay here" grabbed her things and walked to car.They left their garbage bags all around the house and did not have the decency to at least take those with them. Just to clarify, I've been calling them Maid 1 and 2 because I did not get a chance to ask them what their names were, not because I'm trying to degrade them. With all this being said, I feel like the "100% Satisfaction Guaranteed" was not delivered to us at all. When we got on the phone with the boss, the boss did not even try to make the maids finish their job. The disrespect that was shown to my mom was not appreciated, the constant talking on the phone was not appreciated, the not vacuuming and leaving the upstairs half-cleaned was not appreciated, and the not cleaning up after themselves and abruptly leaving was not appreciated. Very disappointed to say that this incident was the cherry on top and that we no longer will be using their service anymore.

UPDATE: In response to the owner's review: Please get your clients straight. My mother is deceased, so there is no way that she approved the cleaning of my home. Second, my home was cleaned on November 27th, I emailed you all on November 27th with my complaints. I called on November 30th twice, December 3, December 10th, December 15th, December 28th and today. I sent pictures of the poor service on December 3rd and 5th as requested. I refused a free cleaning and requested a partial or full refund. Teresa with the answering service said she cannot issue refunds only the owner can, and I never heard from the owner until today when she lies on me and claims my monther approved a cleaning and that I complained a week later. Please tell the truth. And if you don't value customer service and just want to keep the money for a poor job then just say that. Original Review: AVOID AT ALL COSTS! I requested a deep cleaning. They sent 1 lady for a deep cleaning of a 2500 sqft, 2 story home. That is a horrible idea. The lady they sent did a decent job vacuuming, and getting showers, sinks and toilets cleaned. Although she did premanently destroy some of the chrome hardware in my restrooms. But my floors were half swept and not mopped. When I ran my hands over the top of my refrigerator I was greated by a hand full of dust and grime. When I moved my small toaster oven over in my kitchen there was the same crumbs, food and mess there before I paid them $171 for a deep clean. I don't believe she moved anything in one corner of my kitchen counter or on my island. When I walked in my living room my eyes were immediatley drawn to the  trash vsible right under my couch. I have requested a refund at least 3 times through conversations with Theresa and by voicemail. Still, no refund, full or partial. I will continue to call them until they run me my money!

We absolutely love them. Cleaning is the thing we need the most help with around the house and when they leave our house is gorgeous and really feels like a home afterwards. I highly recommend them if you’re looking for a maid service.

I've never had a cleaning service so thorough. BCM gets right to work; they're creative organizers and really dedicated when it comes to cleanliness and presentation. I even called afterward because I wasn't sure where a pair of slippers had been stored, and Liz forwarded my call to the professionals who'd worked on my home, and quickly relayed their response back to me. I would definitely book services with them again in the future.

I was excited about this company because of the good reviews. They were supposed to do a deep cleaning in my home and never showed up. I tried calling and texting they didn't answer. Later in the day a female returned my call sounding as if she was in bed asleep. She gave me a lame excuse about their car not working. Even if this was the case they could have had the decency to communicate to me that they were not going to show up. Or at least answer my calls/texts. I am so disappointed. I do not recommend this company.

Big City Maids did a wonderful job on a standard clean in our house! They answered all my questions very promptly prior to the cleaning. They called to verify it was okay to arrive early. It was so nice to come home to a clean house for once 😂 I will definitely be using them again!