Chimney Sweep reviews in Dallas, Texas

I would not recommend my worst enemy to these people. I've given up on my situation which I know a lot of people would not but in this case it's just too much drama and I'm not getting anywhere. I will take this very hard lesson and walk away and not recommend anyone to use these people. I told the neighbor across the street not to use them, and he didn't. He went with a different company and I'm so jealous of the service he has received.

That is odd the response states I'm not a client! I have been a client since 2015! I paid $2,925 back on 12/22/2015 for you to replace my chimney from brick to Hardy Board. This year in June 2025 your men came back out twice. One invoice # is 95946 and I had to pay an additional $850 because the chimney cap which had a lifetime warranty was not covered under the warranty. Then you had to come back out 2 weeks later because the screw/bolt used split the cap open. Love the response from the owner. Classic!

One one of the best businesses I've dealt with as an out-of-state property owner. Matched the superior service level implied by the results of my due diligence about the business. Reasonable rate for chimney inspection and cleaning.

I used them in April to install custom doors and screen on my fireplace. Richard did the install and was very professional and knew exactly how to install. It is absolutely 💯 👌. The company is Awesome!! Very professional . The quality is well worth it for the beauty of the product.

I hired Masters Services to change the facade on my chimney and update the surrounding carpentry. They responded quickly to my initial request for a quote. They completed the job in a timely manner and were always courteous. The outcome was just what I’d hoped for. I plan to call them to quote a bathroom update for me soon.

We had a yearly check of our fireplace by Masters Services and this time we met a new person who did the service. Especially nice young man, very efficient, the work was well done and he was a easy to have in the house. Very polite and nice. Austin is a good representative of the company and is another reason why we like Master Services.

Cayden and the rest of the team were wonderful! They were knowledgeable, friendly and took great care in keeping our home clean. Very happy!

We have been using Masters services for several years to remove and replace chimney chase covers and flue caps for our customers after hailstorms. Master services has always done quality work for us, addressed any problems promptly, and does what they tell us they will do. They have taken care of our customers and provided a high-level of service. I highly recommend them.

ALL representatives- including Cayden Cox and Kyle - have been VERY responsive! This is my second experience with Master Services and both times have been exceptional! Very professional!!

Gabe came out to perform an inspection today - great service, kind, and very transparent. On top of that, great conversation and gave me some tips/pointers to carry on with upkeep. I definitely recommend.

We had a great experience! Austin was extremely helpful and informative in resolving multiple issues with our builder grade install.

Master Services did a 5 star job of inspecting our fireplaces, refurbishing one set of logs and replacing another. They are kind, professional & thoroughly addressed all of our concerns. We will be using them for annual service needs & I highly recommend them for any of your fireplace needs.

Masters Services has worked on chimneys for several of my customers over the past few years. They are my go-to company for chimney caps and chase covers. Their customer service is impeccable. My customers have always been happy, and when they're happy, I'm happy. Thank you, Angela and Masters Services.

Austin repaired my gas fireplace. He was very knowledgeable, professional, polite, and friendly! He took the time to explain everything to me. Austin is the best!!!!!

Masters Services made a beautiful chimney cap for our home and they stand by their product. Our first cap had a defect and Masters replaced it free of charge. Great service and great products!

They were able to take off our old, rusting chimney cap and replace it with a new one that looks fantastic. Also patched in all the broken mortar that fallen out over the years (real old house), cleaned up the rust stains on the brick with a fresh layer of white paint, and sealed everything up for us. No longer an eye sore!

Outstanding service. The office was responsive and the technician (Austin) was very professional. I will definitely call Masters Services again for any and all chimney needs.

I requested a quote for fireplace remodel, to which they scheduled Cayden to come out. He was very friendly, answered all of our questions, came on time for the estimate. He said he would send over the quote in a few days after I sent him a few ideas of what we wanted. I didn’t hear back from him for a while. I sent him another text that Thursday following up, and he responded that he would get to it. Nothing but crickets after waiting for about another week. I figured he ghosted us after he said noticed our reaction when he had shared with us the typical cost of this type of project, being higher than we had anticipated. It was very unprofessional to not even attempt to put together a written quote, even after I, being a potential client, reached out for a response. I am a professional myself, and understand that as an employee, I represent the company that I am employed at, and Mr. Cayden represented Masters Services poorly. Maybe if I was very desperate, I would give another shot, but it just goes to show they didn’t want my business in the lack of response I received.

Masters Services technician, Austin, arrived per schedule. He analyzed why my fireplace was not working and explained the issue. He then corrected the problem. I am very pleased with the work and Austin is a true professional. I highly recommend Austin and Masters Services.

Today was the second of three visits to clean and repair our fireplace. Austin and Chris were very thorough, quite knowledgeable about the process. Austin educated me on several details on chimney and fireplace safety. So far, I'm quite pleased with the quality of their service and their customer service and communication.
Third and final visit today. This one really made Chris work for it, but he persevered and finally put a difficult job to bed. Great job to the entire crew - Lisa with the communication, Austin, Chris, and the rest. Great job, well done!

Masters Services was excellent and all four of the men who worked on our project were on time, very polite, patient and extremely careful and neat. They replaced our outdoor fire box, replaced two chimney caps, and swept both chimneys. I also want to thank Cayden who worked patiently with us.

Hello, Please be very careful. If you hire this company, please make sure you can go to top of the roof and inspect their work once it is done. If there was zero star, I would give zero star to this company. Initially, they send couple great employees to inspect the chimney and give an estimate which makes one think that he or she is hiring a great company. However, the work they do can be better by ten years old. This company provides bad quality of work and poor workmanship and they make a lot of excuses and false statements. Again, please make sure you can inspect their work if you hire this company. I would not give them a single penny until they finish the work and it is inspected by the home owner. I found many mistakes and damages to my existing shingles. Be very careful with this company.

Response to Master Services response:
Of course, I am going to ask for my loss because your company is the one who send me incompetent employees to do the job and caused all the damages to my shingles and roof. I would not be in this mess if you take ownership of the work you provided. I saw your employees reviews on the indeed and see how Master Services treat their employees. No wonder you cannot find quality employees to do the job. I hope everyone who hires your company inspects the work from end to end.

In the below response, where they indicated they politely denied my request for losses is a false statement. Master Services sent an email to me on 09/14 and asked me to delete my BBB complaint and sign a NON DISPARAGEMENT Agreement to not post any reviews or post on social media in return they would give me a good faith check of $700. They did a lot more damages then $700. I was only asking what was taken by their employees and give them a chance to the right thing.

I hope everyone else does not go through all the things I went through with this company and all the stress they caused me.

Side note, you can see how professional this company is from their response. Does not want to take responsibility for their employees instead blaming the customer.