Home Services reviews in Dallas, Texas

I just needed one rug cleaned. When I called to make the appt the only window they had available would not work as I needed to be somewhere within the second hour of the window. They accommodated my time frame by showing up at a specific time. I was so thankful for this! Most companies won’t go to this effort!
They were on time, very kind and got the job done quickly!
Would use them again for sure!!

Pablo did an absolutely amazing job on my carpet. Very nice and friendly guy. I had a carpet service clean my carpet before him and they did NOTHING. I would definitely recommend this company to my friends and I will tell them to ask for Pablo.

Excellent service! I was given a couch that smelled like a dog, didn't know it at the time because it was so windy outside. The smell of this couch was unbearable. I contacted a few carpet cleaning services, Chris at Best Choice Services is the only one that brought up the treatment available to rid the bacteria enzymes caused by the dog sweat. He also offered competitive price. The reason I went with the service, him giving me details on this treatement. The treatment took at least 3 days to work in the couch I'm sure any other couch would've taken 1 day. Chris advise I wait 3 days to let the treatment work or he would request another run through. I did not have to have the 2nd treatment done. Best Choice Services was very helpful and offered the right type of service and I will be trusting them again to do any other kind of cleaning I need. The smell on these couches was not an exaggeration, if they can clean this trust them with what you think can't be handled.

Best Carpet Cleaning Services was amazing! This was the first time that we used them for professional couch cleaning and they did a great job! My couch is over a year old, we have 2 dogs, and now it looks brand new! I would highly recommend them to anyone looking to get their couches cleaned!

These guys knew their stuff, cleaned and disinfected a supposedly move-in ready home that smelled like nasty cat urine for us in less than I though possible. Jacob and his worker were professional and ready to tackle the mess, great job, we feel much better. We highly recommend this crew!!

I had an upholstered loveseat and sofa that needed cleaning. After the initial visit, I noticed there were still visible stains in some areas. I was a little disappointed since I expected my sofa and loveseat to look brand new given the cost of the service. I contacted them the next day and they were apologetic, professional and understanding. They offered to come back out as soon as possible to clean them again without question. The second visit was just what my sofa and loveseat needed! I was extremely pleased and surprised at how new and clean they looked. He was even able to remove candle wax stain! I appreciated the customer service and willingness to make things right! I would definitely recommend and use Best Carpet Cleaning services in the future!

Wasted hours of my time. Purchased a Groupon for $199 of services from Best Carpet Cleaning Services, LLC, scheduled a online appointment, arranged my schedule to be home and cleared the floor in my entire home. When the gentlemen arrived he told me they will not be accepting the Groupon, I could pay cash now, even if i wanted to reschedule for later in the week they would not be accepting the Groupon. Nowhere on the website did it say they will not be accepting Groupon's or to call a separate number. Leaving 3 Stars because they have been reasonably courteous, But Sr. management did not allow them to do the job without cash payment told me to get a refund from Groupon and pay them cash.

Quick turnaround for scheduling and great work. Had oriental rugs and home carpet cleaned. Highly recommend!

Needed our carpet cleaned on our move out at old apartment. The guys came in, cleaned and we're out within an hour. Professional, courteous and the carpets looked great. The assistant manager at the old complex even commented on how nice the move out looked!
Will definitely use these guys again.

I was affected by the by the 15.5 inches of rain that fell within 24hrs on Sunday August 21st 2022 and even though I tried my best to vacuum with my Shop Vac it was clear I needed a Water Extraction service. I was able to get in contact with them on Monday and they came same day and got to work. As of today 3 days later, the moisture is all gone and the carpet is nice and clean. Highly recommended.

Scheduled appointment online then at the minute the appointment was set to occur they canceled and instantly rebooked me for the next day at a different time citing unable to contact. I was waiting by the phone for them to call and never received anything. Big waste of my time.

Edit response: love the customer blaming. I called your office minutes after the scheduled appointment had been canceled. From the same number you were supposed to call. Was told too late! Crew had already moved onto the next. Reading other negative reviews seems whenever you have scheduling issues it’s curiously never your fault.

Jacob and the Best Carpet team were wonderful. After weeks of rain we ended up with leaks that soaked and stained our carpet and resulted in mildew. Jacob worked with me daily to try to get the work that needed to be done scheduled as quickly as possible around the other repairs that were required to the walls and ceilings. He was in constant communication with me and even came after hours to finish up the job once the other repairs were done. They were friendly, efficient, and did a great job. I highly recommend them.

I scheduled an appointment and they called me last minute to cancel. They rescheduled for the next day and guess what, they didn’t show. I called and spoke with Veronica, she’s great at talking over you and dismissing your concerns. She’s extremely unprofessional and condescending. She said there was no manager, and said they didn’t need my business, then proceeded to hang up.

Do yourself a favor, find a better company for your carpet cleaning. This company is NOT the one.

Absolute best carpet cleaning company in Dallas, these guys offer amazing work at a amazing price, the attention to detail is absolutely phenomenal. My tech Montgomery was professional and really understanding, he understood the type of work I wanted to be done in order to a remove a horrible stain and odor from my carpet and explained to me the process of it. I’ve used the big name companies before but they do not compare to these guys, the tech was competent in his work and produced amazing results. Super fast and efficient thank you Montgomery will use again.

Had a bit of an emergency when my mattress I was finally able to move down to Texas smelled terribly from cigarettes thanks to my ex-roommates. Chris was a big help in fitting me in the next day and getting my mattress fixed! Hope I never have to use your services again, but 10/10 would use again if need be. Chris was friendly and professional and got the job done right.

I really liked everyone that I interacted with that works with Best Choice Services Carpet Cleaning. I was able to book the appointment for the day I requested, with John who seemed really personable over the phone. They called me 30 minutes before arrival which was nice. Curtis and Loyd were the technicians that came out and they were both very friendly. Curtis was very friendly and helpful. He let me know his recommendations as far as pet treatment areas and wasn't pushy at all. Both Curtis and Loyd were very friendly and both said "I appreciate you". The services were very reasonably priced. The carpets look great. I will give them a call if I need carpets cleaned again!

Worst customer service ever. Had an appointment at June 8 at 10AM. Around 10.30AM I called them to check on them, and they said they were delayed and would arrive a little bit later. I called them again around 12PM where they said they still were delayed and advised me to reschedule. I rescheduled for June 15 at 10AM, this day they didn't show up ether. I didn't bother to call them, and I never heard from them again.
This service is extremely poor, I don't recommend anyone to try and book with this company.

PUNCTUALITY IS AWEFUL...SO MY ORIGINAL SCHEDULED APPOINTMENT TIME WAS BETWEEN 9-11 WELL IT IS 1:35 PM AND THEY STILL HAVE NOT ARRIVED....I REACHED OUT TO THEM TWICE...THEY NEVER REACHED OUT TO ME LETTING ME KNOW THE SITUATION...SO THE FIRST TIME I WAS TOLD THE JOB BEFORE MINE HAD ADDED ANOTHER SERVICE AND THEY SHOULD MAKE IT BU 1:00....IT IS NOW 1:40 ANd I am still waiting.....called back and was told they are in route and it should take 40 minutes because of traffic...well that was over 1 hour ago....I asked about a discount or some type of compensation for my inconvenience and I was told 10 percent could be taking off.....let me reiterate I had to initiate both calls and ask about the compensation.....will update you with the results if they ever make it.. I am usually understanding but they are hours behind. Horrible customer service and liars. Never go with this company....scamming vibes is a lie and cover up....anyway I got another company that can the next day...30 minutes early notified me and kept me informed.....customer service rated 10 professionalism 10 and 10 on the project... total 150 but my tip was 50....where is the scamming...Have a blessed day and work on your customer service and not going back and forth with people calling you out on your bad service

I loved the great service I received from Best Carpet Cleaning service. My sofa has never looked so good!! They took their time and my rug, chair, and sofa look brand new. I also had them clean my vents and they did a great job. Very professional and super nice!

Loved the service did a great job and friendly. Will recommend

Got my house’s carpets cleaned. These guys are the real deal, big van-mounted rig, not just a dude with a rug doctor. Cost to treat three bedrooms with cleaner and an enzymatic solution was very reasonable.