Home Services reviews in Dallas, Texas

I use Blue Star Pool Care for my weekly pool service. I am, for the most part, satisfied with the service they provide. However, I recently had an issue that was totally mishandled by the company, prompting this really negative review.

The other night I noticed that my spa light was not working.
I checked to see if the GFCI outlet had been tripped - it hadn't. And if it had been tripped, it would have affected the pool light and the spa light - they are on there same outlet.

I contacted Blue Star and scheduled a service call.

Upon review, I was told that the light fixture had a lot of rust present and that there was water in the fixture that most likely caused the short and that I needed a new light fixture. The cost for the light fixture, bulb and service would be $433.00. I signed an authorization to charge my credit card - which is required prior to them ordering the new fixture.

Making this type of an assumption, just didn't make much sense to me. At the least, I should have been given an option..."Let's take a look and if in fact the fixture needs to be replaced, then we will replace it If it's just the bulb, we can replace the bulb." But that's not the way this was handled.

So I contacted other pool service company to get their opinion.

This is what they told me:
1. The “bad” fixture should have tripped the switch…but it did not…indicating that it might just be the lightbulb.

So, he drained the spa and took a closer look at the ought fixture and...

1. I did not need to replace the fixture as suggested by the Blue Star service representative.
2. There was no rust inside the fixture. It's an old fixture, but working just fine.
3. The fixture was clean and dry.
4. There was no water in the fixture as suggested by the Blue Star service representative.
5. I just needed a new light bulb!

The cost for the service call and the light bulb replacement was $115.00 and it came with a one-year warranty - if the bulb goes...they will replace it for free!

So needless to say: $115 actual cost VS $433 - a savings of $318!

Blue Star reversed the charge on my CC, but that doesn't mean they didn't try to take advantage of this situation. They did. And that's the reason why I am writing this review.

Lesson: Trust your instincts and whenever possible, get a second (or even a third) opinion. It can save you hundreds of dollars.

Jerry the technician really knows pools. He was a tremendous help when my pool motor stopped and was able to get me up and running again. Wendy in the office is always able to get me on the schedule in a timely manner.

Home warranty company sent them out. They called and said they would be here the next day. The next day they called and said we were out of their service area, sorry. (Well thanks for checking that the day before...) Called warranty company, who called them back to agree to a "trip charge" -- They did come out and declared the power board bad on the controller. They weren't sure if that was covered, but it probably wasn't. Left a bid for replacement. By the way, if covered the labor was lower than if not covered. So hey, way to transparently gouge your customers. I pulled the board, cleaned it with electronic cleaner and scrubbed all open contacts. Board works just fine and took maybe 30 mins to do. Electric parts cleaner $3 at WalMart. Blue Star price to fix the issue? $1500 -- By the way, they still haven't called back to say it wasn't covered or ask if we wanted to repair it.

We were having some equipment and plumbing issues with our pool that our current service company could not solve. Upon calling Blue Star yesterday, they had set an immediate appointment for this morning. The support we received was above and beyond what I would have anticipated. The owner took considerable time to diagnose our needs and troubleshoot the best possible solution. He was kind, professional and clearly an expert in this field.

TAKE YOUR MONEY AND RUN ELSE WHERE ! It's taking two weeks for these people to show up for weekly cleaning . Since June my pool as been green/blue. Not enough chemicals turned the pool green the first week he was hired! it takes two weeks for them to come for ten minutes. He shocks my pool and says he'll be back Friday to vacuum? What!? Then never showed up Friday . Wow. These people shouldn't be in this business what so ever! It's summer time and my pool shouldn't be green for 3months straight. The person answering the phone must be a child , they never return calls .

My Home warranty company had Blue Star come out to repair a timer and filter. Jerry was on time and very professional. Repaired the problems promptly and now my pool is working great. Would definitely recommend Jerry. He knows what he is doing.

Joke of a pool company. Like the reviews below I was referred by my warranty as my timer was faulty. Called and they couldn’t see me for 4 week to diagnose, came and then confirmed the timer was faulty. Had to them wait another 2 weeks for the tech to come and install the new timer. Rude customer service when I asked for an update and they didn’t care they were leaving me helpless as I couldn’t run anything on my pool. Tech came, replaced the timer and the sweep power is completely gone. I can’t use my pool sweep at all now and the pool is dirty. Texted the tech who told me it was unrelated to the first issue and I’d have to wait for another appointment and pay the service fee yet again. This company doesn’t care about their customers, rep, are unprofessional and just in it to make a quick buck. Don’t go near this company. I’m still waiting for them to get back and the owner doesn’t respond.

Great company from Day 1. My pool had been neglected for over a year prior to moving in last November. Blake is our weekly service person...he is great! Recently there was a crack in the lid for back washing and Jerry the service technician got it replaced and got the pool cleaned up quickly. Great company...job well done!

Having used various pool service companies over a number of years I can honestly say Blue Star Pool LTD have provided me with excellent service and care. Their techs are extremely knowledgeable and they don't overcharge like so many of the other companies I have hired, they explain in detail any issues and always give me options. The reason I first hired them was because of an overcharging for services from another well known local company on my spa and blue star gave me options for the fix...I could have gone the cheap route that would have led to problems later (I did some research and the tech was completely correct in his diagnosis) There have been multiple times where issues have occurred and they have been very forthright with the options to solve the problem. Ultimately the decision is mine. Personally I'm of the opinion of doing it right the first time and not cutting corners to save a few dollars later, it has always served me well They are efficient and very reasonably priced i have been a client for over 5 years.

My home warranty company recommended this company. They replaced our heater and when we tried to turn it on for the first time it didn't work. Blue star refused to come back out to look at it. Basic customer service could have easily solved this and made for a happy customer but they refused to help. Do not recommend

Like most folks my home warranty company used them for a service call. We know our pump was broken from our regular pool guys. The earliest they can come out is 3 weeks. I called noting that my Father in law uses them weekly for cleaning and we're down the street. Can they swing by after, "No, 3 weeks". Can I send them pictures of the cracks and robot 3 weeks struck again. Very frustrating. 3 weeks later they came by and spent 5 minutes to agree that it's broken. Never called us back after the warranty company approved the fix or anything. Person answering the phones never actually answers either. From the Google reviews it looks like it might have changed ownership or they just don't care any more; they used to get 5 star reviews and now it's 1 star for days....

We've had Blue Star pool care taking care of us for 16 years. For 16 years every Monday morning at 08:00 they would show up and clean our pool. This was perfect as we have a mentally disabled son who likes to play in the backyard so we keep the gate locked. We knew that every Monday morning at 07:30 we would keep our son in the house and unlock the gate. Then this year they introduced a problem. They would no longer be showing up at 08:00 Monday morning. They wanted a 5 hour window to access the yard to clean the pool. When we called and tried to explain the problem their solution was for us to use a combination lock on the outside of the gate for them to access the backyard. That does not solve my problem of not knowing when they show up. It still means that I have to now keep my son and dog confined to the house for a 5 hour window because I have no idea when they are going to show up. If they all of a sudden need a 5 hour window after 16 years they obviously have to many customers so if you are looking for a pool cleaning company I would strongly recommend that you look elsewhere.

We have used Blue Star Pool Company for years and they've done an exceptional job cleaning and servicing our pool. It is an older pool and they always repair issues quickly.

I've been using Blue Star Pool Care for several years. I was using one of the larger local companies prior and just didn't feel I was getting the level of service and attention for my money. Switching over to Blue Star was the answer. They are super dependable and I always know when they've serviced my pool. I like that I get a note each week with all of the pool stats and suggestions if anything additional needs servicing. The one time we've needed extra work they were very reasonable on price and it was done promptly. Overall great service, very honest, friendly and efficient. Highly recommended for anyone with a pool.

I have used Blue Star Pool care for weekly service and pool repairs. I have found them to be very professional and helpful. Wendy has always done a great job with communication and follow up.

Recently I need to have my pump seal replaced. While Jerry the tech was here, he noticed stress cracks on my pressure plate that was most like causing some of my pool circulation issues. Once repaired my pool was like new again.

I appreciate both Wendy and Jerry's help!!!

I’ve been with Blue Star Pool Care so long I’ve forgotten just how many years it’s been. In my time with them, I’ve only had 3 technicians. That’s a very low attrition rate. The rates are reasonable and the service is excellent. Rain or shine Blake shows up and does a great job. Before that, Austin did the same. Jerry, their mechanic knows everything there is about everything associated with pool equipment and has done several excellent repairs. Wendy, who runs the office is always prompt to return your call if she’s on the other line. I highly recommend Blue Star for all your pool maintenance and cleaning and repairs. I have to add something to my review. This morning it was 15 degrees outside. My dog needed too go out. My pool had been running all night and it was windy. I noticed I Had air bubbles coming out of a jet. I knew a skimmer was clogged. But I didn’t want to turn filter off before cleaning them. Big mistake. Debris got into the filter basket. I texted Jerry the mechanic at 5:30 am. Didn’t think I’d get a reply. But as fate would have it, his dog needed out and he responded!! It took an hour but he walked me through what to do. And I ultimately got it working properly again. A special debt of gratitude to Jerry for helping for an hour over text at 5:30 on a 15 degree Sunday morning. They should get 6 stars for above and beyond service!!!

My name is Carmen and Blue Star has made me a happy camper....I cannot recommend this team highly enough! After struggling with persistent algae, they turned my pool into a crystal-clear oasis in less than a week. They are incredibly knowledgeable, communicative, and thorough, offering, and even provided a detailed report after each service. They treat my pool as if it were their own, providing peace of mind and, most importantly, a safe, clean pool for my family. If you want professional, honest, and high-quality service, look no further!" I highly recommend !!!!

I had a great experience with Plumbe & Heating In Dallas TX. The service was prompt, professional, and very efficient.

The technician quickly diagnosed the issue with my plumbing and heating system and completed the repair with great attention to detail. Everything was explained clearly, and the pricing was fair and transparent.

Highly recommended for reliable plumbing and heating services in Dallas.

Plumbe & Heating In Dallas TX were great! They were kind courteous and professional. They did a thorough job investigating the problem with my drain and ensuring it was fixed. Would recommend to anyone in need of a reliable plumber.

Great local plumbing & heating service in Dallas! The team was professional, arrived on time, and took care of our issue quickly. Friendly service and fair pricing — highly recommend for plumbing and heater repairs.

I didn’t realize how much hot water my family used until the heater started struggling to keep up. After maintenance, hot water supply became steady again.