Plumbing reviews in Dallas, Texas

They take forever to get to order And you need to spend more time checking for your order because most of The Times they don't give you your complete order Definitely not a good place to go if you are in a hurry to finish your job

Moore Supply in Hurst area is the best! Aaron specifically is great at taking orders and accommodating needs. He listens and follows up on requests!

I would give this place negative star. Employees are worthless, they take forever, And they're not very knowledgeable. I should of just went to Ferguson. this is the only location that I've been to like this. I hope that upper management see that, way they can get this issue addressed.

Fantastic service, great price and knowledgeable assistance. Even if you are not in the plumbing business, you should give these guys a try. They have just about everything under the sun.

I needed a plumbing product in a pinch and the staff was friendly and even stayed open late to ensure I could get what I needed without rushing. Great customer service!

Thank you so much all staff are very friendly and helpful it’s little bit difficult to make your maneuver but we can do thank guys!!

I really appreciate the professionalism the staff displayed while I was there on February 22nd to order my polymer manifolds to fix my water issue at my home. Special SHOUT OUT to Ms. T. Womack for helping and assisting me and my neighbor to ordering our parts to get our home serviceable again. Thank you so much for all you do for homeowners and the professions that seeks your help.

Extremely racist women working at the showroom. My parents and my girlfriend were treated horribly by a female while lady at the showroom and an African American lady. We’re Hispanics but the way they treated us was uncalled for. The men at the actual store were good. But the women working the show were awful. Extremely rude racist against Hispanics. I’ve never seen anything like this.

I'm not a plumber so not super knowledgeable but had a big project for a shop and barn. Moore had everything I needed. Tate was very helpful and great to work with. He made me a customer for life.

Quick and easy pickup of will-call plumbing supplies. Coffee and snacks while you wait. What more could you ask for?

These guys are FANTASTIC! Stephen could write a book on customer service. Had issues with the retail store and our order, but Stephen straightened it all out. He went far above and beyond!

Friendly helpful staff. Call ahead if you need something specific. I assumed they would have the AC capacitor I needed, but I assumed wrong.

Went to this plumbing supply house to get a solution to my plumbing issue on my tub drain, but all I got was excuses as to why it couldn't be done. I went to home depot and found my solution quickly. I expected more from a plumbing supply house.

Staff here is incredibly knowledgeable and friendly. They don't mind answering questions and explain perfectly how to use what you're buying. They even listened to me complain about my useless plumber with an understanding look. Went here 4 times today because of my dumb plumber and they helped each time.

The gentleman at the counter was very helpful. Even though they didn't have my outdated part, he was able to talk to me about it and replace it with a newer part that will last longer and be better quality. I would definitely come back here for help and supplies.

Worst customer service I’ve dealt with in any shop. I had the model number of what I needed and they wouldn’t take it or tell me if they even sold Krowne products and hung up the phone TWICE. Actually insane how people this horrendous have a job in customer service. If the old white man doesn’t want to work, no one is forcing to be there and quit. Great place with TERRIBLE FRONT DESK EMPLOYEES.

This place is manycore and they should not be in business. The good review came from their own employees. This place is full of agitated men that want to sell you their plumbing parts and hope you will not return. It seemed they want to get rid of all old items. They try to sell you something you don't need. Once you buy, you can't return. I almost bought a faucet accessories that I don't need to fix my leaking valve. The owner is the agitated old man that lead the clan of agitated men - the most rude men I have ever encountered. Please use Ferguson, ACE, or Elliott's to buy your plumbing need. Hey old man, you want to sell your place? the store need new management and re-train their employees attitude!!!

Normally Teters is just fantastic. They can find and help you identify anything else you specially those unique older replacement parts that have no identification. However my most recent experience was so frustrating I had to write about it in hopes that their management can recognize and fix before it hurts their reputation.

The winter storms were hard on everyone and plumbing supplies were scavenging like an apocalyptic event. I had to replace a shower valve for one of our residents and of course Teters was my go-to. They quickly identified the part but obviously nothing was in stock. They stated they had more coming in and that it shipped 4 days earlier so it should be there the following Tuesday. I went so far as to ask if there would be enough which Dan confirmed over 10+ and that it wouldn’t be an issue. I asked for the part number in case I needed to order it again for another resident. They oddly wouldn’t give it to me but that it would be on the receipt when I picked it up. I figured it was their way to ensure I wouldn’t go somewhere else to buy. Fair enough. Still they said they’d take my name and call me when it arrived. Great!

I waited for a week and decided to proactively reach out to them since I didn’t hear. They stated they had none in stock. Frustrating but I understand that things are crazy and asked what my options were as I have a deadline to fix.

The nice gentleman who took my call apologized and stated he could order me a non-oem part to be here on March 12th. It’s cheaper and faster as the others are now back ordered. Great. My name on the list again.

March 12th comes and I called. Dan takes my call and states he doesn’t have it and doesn’t know when. Frustrating again but to add to that was Dan’s flippant attitude. When I tried to explain the situation and how frustrated I was he said “You’re not anything special. We just don’t know when it will arrive or ship”. Clearly this was not helpful and he had no response for any of the previous commitments they provided. To get me off the phone he stated he’s just cancel my order. I asked for the part number which he gave me and hung up abruptly.

Inventory is scarce. I get it. Making a commitment twice and assuring me it would be there by two different dates now... frustrating but oh well. Telling me I’m nothing special and having a flippant attitude with me. Not acceptable. I’ll still go to Teters and so should anyone looking for plumbing but if you get a younger man helping you who clearly doesn’t look happy to be working...then that’s Dan and don’t do anything but find a part and pay. If you need to interact with him on any other level ask for someone else who wants to be there.

UPDATE to owner's response.

I couldn't be more sympathetic to the carnage of the winter storm effects on supplies which is why I overlooked the first missed date despite being assured that there would be enough for my request that shipped 4 days earlier because I was concerned about that exact risk.

I was frustrated on the second missed commitment but not as sympathetic as I also asked if they were sure it would be here on the 12th. If there was risk, then I would have mitigated it myself by searching other places but when a company says it will be enough or it will be there with certainty after I make effort to identify the risk to them, then I expect it to be there or updated if not. TWICE. Even so, it was still not enough for me to write a poor review of a company that normally does so well. It was the attitude. There are things beyond our control but a customer service professional is always in control of their presentation regardless of the circumstances. If anything, it's when things are tough that they need to exercise professionalism. Being courteous when situations are easy requires little of anyone. BTW.. I found it on Amazon now that I have the part number. It will arrive on Monday. You guys are great and on my next good experience, I'll update the star rating to reflect that. I'll just ask for someone other than Dan.

These guys are great! Terrific customer service and helpful in making sure you get the right parts. I needed assistance with a shower valve and they made sure it matched my OEM shower valve and that I had the springs and washers. Thank you Maris and Teters! Really nice to see a company that values serving customers.

Lived in Dallas my whole life and first time learning about Tester's. There's something to be said about a business that's been around since the 30's. Skip home Depot or Lowe's and visit an store where they actually care and can help you. They had the part I needed, at a lower price than the big box stores. Will be coming back and recommending.

I would get VE them 10 stars if I could. I have a home built in 1958. I had a leaky hose bib. That Ali Al plumber wanted $1800 to tear into the wall and install an entire new hose bibb. I showed Teters the issue and it cost me $32 in parts and I fixed it in 30 minutes.. these guys are the best