Plumbing reviews in Dallas, Texas

I've been to this place a lot of times, and they always have what I need, they are very helpful, you can bring your old part and show it to them and they'll know exactly what you need, I don't mind driving 45 minutes to this place because I know they would help me out with what I need, all the staff is amazing.

Fast service, happy to get the part.

Called to ask an honest question to see if Teters had the capability to help us with a speciality plumbing part, got the reply, "A P-L-U-M-B-E-R would do that for you, ma'am."
Don't call if you're a capable, handy woman. Have a man call for you...🙄
Truly disappointed especially after reading all good things for so many years while living in Lakewood.
Probably an awesome supply place. I won't ever know, since I'm a woman, and know how do plumbing.

I have gone to Teter's on a number of occasions to find parts that are not available at the "big box" stores and they have come through for me each and every time, and as a home repair business owner, that gives me peace of mind when taking on jobs that has need of hard to find faucet parts. Their professional knowledge and expertise coupled with their willingness to assist the customer is refreshing. I will always go to Teter's!

My dad can't stop raving about how great the people at Teter's are. Helpful, knowledgable and patient as they helped him through his project. Good selection too. I'm glad we've discovered this store.

Rude staff. No patience. I as a customer asked questions about water values for my shower he told me I am asking too many questions and he has to stop talking to me since he had a group of people waiting. I told him I am a customer just like they are. You would have to answer each one of their questions as well. If you continue to cut off customers your not fit for the job. This place is a joke!!!

I have been a customer of Teters for several years and my experience has always been phenomenal. Their knowledge and customer service are outstanding. Over the years their sales team has consistently provided me with with effective solutions as well as quality products. I highly recommend them for your plumbing and fixture needs.

Professional plumbing parts store, haven't let me down in 35 years, if they can't get it, they problably don't make it!!

Love these guys. Got a fixture that didn't come from the HD's of the world? This store knows all and has got or can get replacement parts. However, today's visit was a little disappointing. The guy who helped me wasn't very helpful. He wasn't sure if the splash guard for the disposal would fit and didn't even try looking up the part even though I had a pic showing the model of my unit. I may or may not have the right part. Will be a real pain once I get the disposal disassembled if it doesn't fit. This was my first so-so experience in the many years I've been doing business with them. Will definitely keep going back.

Went today to fit my 1950s home with new tub and shower hardware -- stems, handles, etc.
the Big Box stores didn't carry the stems I needed.
The guys at this place were friendly and knew right away what parts I needed to get my shower up and running.
HD and L's is very limited.
Anyway, I got acrylic shower handles that have a mid-century custom look. They are going to look wonderful !! This place is great!

I'd love to give these guys 5 stars....BUT....

They have parts that no one else carries in stock. They also know their stuff. Having said that they also have an attitude and ego that goes along with those benefits. I returned some parts today that were purchased 2 days earlier and they were obviously unhappy. Don't misunderstand, they did the return and never said a word but would not engage in ANY discussion or other assistance I was seeking beyond the return and getting me out the door. Multiple employees were keenly aware of what was happening and they were all in on the attitude and displeasure of me bringing the parts back. They could have had a happy customer that would have spread nothing but accolades about them had they just provided some basic kindness and customer service. I'm not looking for a friend but I am seeking knowledge that I mistakenly thought they were in business to share. This post won't matter as every plumber in town uses them. Maybe that's what they prefer, professionals over individual DIY consumers? Just be aware in case you need them for something only they can provide.

Update - Owner response is incorrect. Your staff sold me $250 worth of valve cartridge inserts to repair my leaking faucets but you did not have all of the parts I needed to complete the repair. The plastic gear on the end of the valve cartridges you do not carry in stock. So I called the manufacturer to get the gear. They sent me FREE OF CHARGE and without even asking all of the cartridge inserts and the gears that go with them. If you would have had all of the parts, I would have never called the manufacturer and you would have had a satisfied customer. But you want to accuse me of shopping around when you don't have all of the facts. I don't mind paying for good advise but I don't know anyone who's willing to pay $250 for an incomplete fix. Especially when they can get alI of the parts for FREE!

I had other parts to purchase (and tried to discuss) but no one wanted to assist since I was making a return. Instead of asking questions about my return and trying to provide some customer service, you all assumed I was intentionally shopping you around to find the parts cheaper and gave me the silent treatment. I was actually trying to just complete my repair and would have gladly paid you for the all the parts had you actually had everything in stock. BTW - The plumbing socket your staff sold me was not the right size either.

As a lifelong resident of DFW, I can say that this is THE PLACE to go for your plumbing parts needs. I've been doing my own work (when I feel qualified) for over 40 years and, from the first time I was told by a friend to come here, to every return visit, they have had the EXACT parts that I needed.

You might get lucky and find the same part at the big box stores, but when you go to Teter's, you can rest assured that they WILL ALWAYS HAVE THE PART IN STOCK. The prices are also right in line with the big box stores.

If I had to find a fault, I guess it's the fact that they aren't open on Saturdays, but hey, I like my weekends off work as well.

Blake here was amazing i met him here on sept 17 2024 and he answered all the questions and had the parts i needed - amazing person - thank you blake - keep up the great momentum - its hard to find ppl with ur type of service now adays which is a key feature in making a business successful

Had an old faucet with a broken diverter stem. Called Monday. Texted pictures of what I needed and received them on Wednesday. How did I not know this place existed. Amazing.

Call them before you replace a faucet.

I was in need of a unique part on a very short timeline. I visited the big box stores with no luck, but one recommended I try Teter's. I was in and out of the store in minutes with the perfect part at a really reasonable price. The guys were really knowledgeable and very helpful. It was like taking a step out of the Dallas scene and back to the days when customer service was worth more than the bottom line.

Super helpful helping me identifying my faucet model. Thank you!

Went to 3 different places prior to Teter’s. Time I will never get back, after a good 2hrs talking to the Big Box stores, one of THE BIG BOX store employees finally told me to just go to Teter’s!
Teter’s had my part in literally 30 seconds! You spend more time than that just walking to your aisle at the Big Box stores.
Do yourself a favor, save time and money and and just go to the best, Teter’s.

Extremely rude and humiliated me in front of a store full of people. Will never spend another dime here and will encourage my entire corporation to take their business elsewhere. I will also share my experience with the AAGD.

My husband periodically sends me in with a photo or video of what he needs. I am clearly just the parts runner, and not the expert in this situation. I normally deal with Blake or Dimitri. Today was different, I got some guy in a red shirt, I had never noticed before. (I am confident he is wearing a red shirt because he needs extra time to develop his customer service skills.) Right off the bat he made me feel like I was holding up an imaginary line behind me and he couldn’t get through this transaction fast enough. I tried to show him the video/picture and he glazed over like I was clearly taking up his time. When he asked me what part I needed, I said, “I am not really sure.” He smugly replied, “I don’t know, I wasn’t there.” Now that all my dreams of being a lady, shopping at a plumbing supply, to be made to feel stupid have come true, I knew it was time to FaceTime my hubby. Top it off, this sales guy was clearly irritated I was making a call at the counter but I didn’t know what else to do.

I found parts that nobody else carried. On my way out I found an item that I had just bought at big box store for $99 for $79.... identical item cheaper and made it worth the long trip to get here. Staff is friendly and knowledgeable.

The older guy in customer service was very rude. I only asked him 2 questions and he was very impatient even it would take him only one minute to answer. Not sure why this shop keeps employee like him. It doesn't help this business.