Constraction reviews in El Paso, Texas

There’s one word to describe my realtor: Ambitious.
Sylvia Sandoval was there to answer all of the questions my husband and I had in regards to buying our new home. We honestly didn’t know exactly what to do or what came with buying a home, but she made our process so stress free! Tropicana is lucky to have such an amazing agent on their team. Thank you Sylvia, we are truly in love with the new home & we couldn’t have asked for anyone else to go through this with us 💓

We just bought our second home with Tropicana Homes and it is absolutely beautiful. We decided on the Katharine floorplan and we are very happy with the final result. Sylvia Sandoval is the best, she definitely knows what she is doing and was never bothered with all our questions. Many thanks also to the entire crew that was involved in the construction of our home.
Will I recommend Tropicana Homes to other people? Absolutely yes!

We bought a home in December and so far I have been very happy with our new home! The Tropicana warranty department has also been very caring to our needs and makes sure to respond to our needs at a timely matter. I was very happy with my recent request, I sent out and email and the very next day early in the morning they were there to take care of us! I would definitely recommend anybody looking for a home to go with Tropicana Homes!!!
Cindy.canales20@gmail.com

It is almost going to be 2 years since we bought our home with Tropicana, and it was a lovely experience. Sylvia was always very insightful and provided us with excellent customer service. Sylvia would always answer our calls and text messages even after hours. She was always very patient with our continuous changes, and would always have them done immediately. The warranty department have delivered promptly. We love our Tropicana Home and we are forever grateful with Sylvia Sandoval for making our experience exceptional 💕

My house was built 3years ago from Tropicana Homes and already out of 2 years warranty, however one of lighting has electrical wire broken issue causing no power.

When I feedback to Tropicana Home warranty service manager Martin Arroyos, he is very kind and help me to arrange electrician to repair this issue of broken wire. He is super nice and customer orientated.

This is excellent warranty service never saw in other builder. I would love Tropicana homes and recommend to my friends to build a house from Tropicana homes.

I would like to say thank you to the Tropicana team! Tropicana Homes went beyond expectations on customer service. We received tremendous help from Sylvia and her team, and I would wholeheartedly recommend anyone looking for a home to shop Tropicana. Our real estate agent, Abner Escobar, was also a valuable asset during our purchase. Patriot Mortgage also needs to be mentioned because of their outstanding help. The Forman Jesus was Excellent in explaining and taking care of minor concerns and explaining the construction process also as the warranty manager he went above and and beyond in that capacity. I wanna thank Sylvia for really stepping up and having our back. She is Truly a professional! Thanks for everyone involved in our purchase! I hope the owner(s) of Tropicana realize what a valuable Team they have.

We built with Tropicana starting in April/May of 2021and closed on our home in October of 2021. During the home building process we were able to come to our home almost daily to see the progress of our home build. If we saw an issue or had questions our Tropicana realtor, Michelle Mata, was able to address it buy call/text/email. We did our walk through and pointed out some minor issues that were fixed prior to closing or just after closing. Even after we closed Michelle Mata has been available for questions and concerns that we have had. After we had been in our home for about a month or two we starred to notice some other issues, but all we had to do was contact the warranty department via email/text/call and Martin was pretty responsive. Unfortunately, during this time the department experienced some illness issues, but Martin stayed in communication with me even while he was sick himself. Once Martin and his team were back they had to play catch up with their work load and I had discovered other issues with my home. Martin reassured me that everything would be fixed. He had his helpers come in to fix smaller issues and called in the experts like the plumber, A/C and Heating, Electrical to come fix the issues. Martin has reassured me on multiple occasions that any and all issues will be fixed and to make sure that I email everything so it is documented. I know things have been rough the last few years in the construction world and in the world in general due to the pandemic, but I believe Tropicana has tried to handle it while keeping their staff and home buyers safe. If you're currently going through the home building/buying process make sure your communicating your questions and concerns. If you have closed on a Tropicana Home and are having issues come up, please send the warranty department an email, Martin and his team will take care of you. Show a little grace as well because these guys are constantly working and doing it with a smile and professionalism.

We've had our home almost 2 years. I am extremely happy with Tropicana Homes and their Warranty Department. Our realtor Michelle Mata was amazing in helping us get our new home. She was extremely helpful and kind. With warranty, no matter what issue i had or how big or how small they fixed it. Elsa Chavez and Jesus Serrano replied to my e-mails the same day and usually had someone fixing the problem the following morning. Being a first time home owner i had many questions and at times felt lost when something went wrong, found something wrong or something acted funny. But they listen to you and help you with any questions you might have and send someone immediately even on the weekends! I highly recommend Tropicana Homes and their Warranty Department!!

I highly recommend Tropicana for your next home choice. I bought my first home from them and the experience along with the quality and value per square foot can not be beat. I would like to recommend working with Sylvia Sandoval, she is an amazing agent. Her attention to detail makes the whole process easy and less intimidating. She has a great attitude and creates a great environment in which you feel comfortable to ask any question you might have. She really has your best interest and that's always greatly appreciated. Thumbs up

If you're looking to move into a new home, Tropicana Homes is THE place to use. My wife & I had previously signed with another company whom would not contact us after we signed. We made the best decision when we switched to Tropicana. Our agent is Michelle Mata & i highly recommend to work with her! She has been nothing but amazing! We are new to the home buying world and she made the process incredibly smooth. If we have any questions or concerns she responds in a timely manner ( and also doesn’t judge for asking “stupid” questions!). Michelle & the Tropicana team are very friendly & explained everything in full detail! We are proud new owners of a beautifully built home. We can not thank Michelle enough for helping us through our new chapter!!

Martin from Tropicana Homes is very professional and takes pride in his work and takes care of his clients. I had some repairs I needed to be done. Martin came over to my house to make sure exactly what I needed to be done. He called his workers and they responded right away and took care of the repairs. I am very happy I chose Tropicana Homes as my builder. There’s a reason they have an A+ rating with the Better Business Bureau. People if you’re buying a home do your homework. Talk to your family and friends they will tell you the experience of certain builders. Some builders are not even accredited with the BBB. That should be a red flag right away. I would definitely recommend Tropicana Homes to my family and friends. Thank you Martin and your workers for taking care of me especially during the holidays. Happy Holidays take care and be safe.😊👍

I put a lot of thought into this review and I wanna start by thanking Mollie Stopani, She has been nothing but incredible throughout this home building process, We came from Tropicana apartment to home and it was nothing but smooth she answered all of our questions from the beginning and really made us decide if this was the right choice for us, I cannot thank her enough she is professional and incredibly sweet and treated me and my family amazing. I highly recommend her and Tropicana properties if anyone is having second doubts, our first home couldn’t have been any better.

My husband and I went through so many builders before we went with Tropicana. It was so stressful because so many of them were so unprofessional and we had a couple failed contracts because of them trying raise pricing after signing or misinformation they provided. We were about to give up on purchasing a new home when we contacted Tropicana. I contacted Sylvia Sandoval because she sold my mom her house over 20 years ago and I can not thank her enough for helping us through this purchasing process. She was our sales agent throughout the whole process and I can not stress how much she helped us in creating our dream home. It was such a breath of fresh air to deal with someone so compassionate and understanding for the details and visions we had for our home. Sylvia was always responsive and was on top of all of our concerns if we had any. Buying our first home was so stressful because we had no idea what we were doing and buying through Covid was just an added stress. I don’t think we would have had the same great experience if it wasn’t for her. I wish I would have contacted her since the beginning because she went above and beyond for us. I am so grateful for the amazing service she provided to us and I am forever indebted to her for helping us get our dream home. I will recommend her to anyone buying a home . There is no coincidence as to why she has been the best in the business for so long because she is truly the BEST! Thank you Tropicana for our beautiful home and for having someone as amazing as Sylvia making dreams come true with her amazing service and passion for helping families!

I wanted to express my gratitude to Martin Arroyos and his team at Tropicana homes warranty department. I had the main water pipe going into my home under the cement break on a Sunday morning. I called my home insurance and they were definitely no help. By the time my insurance come contacted me, Martin and his team were already working on it to get it fixed. Thanks to them we had running water in less than 2 days from the time I contacted the warranty department. They took care of everything from repairing the pipe to cutting the cement and putting everything back together. Thank you again Martin I really appreciate all you have done for us!!

I bought my house with Tropicana in 2017 and it was a great experience. Our house is what we have always dreamed of. Sylvia Sandoval helped us with the entire process making everything so easy and the treatment Tropicana gives to their customers is unique. In addition, their warranty department has been there for everything we needed, something that makes us as a customer feel great because you can always count with them. It has been a great experience working with Elsa and now with Jesus. I highly recommend Tropicana homes because of their customer care.

Israel Dominguez and Israel Dominguez Jr couldn’t have done such a great job by helping us getting our first home. They both worked hard and endless hours with us from the beginning of planning, designing, building and up to our closing date! I am forever grateful for both of them, they have made the process so easy and I would definitely recommend to anyone who is a first time buyer or interested in buying a home. They will make it possible for anyone! Thank you both!

**UPDATE**

We have been living in our home for 7 months now and as new home owners we were advised about all the warranties our appliances and house have. We had the first 30 days and 1 year list including a 2 year warranty for the roof in case something stopped working or we needed a fix. Martin Arroyos has helped us every step of the way to maintain our house just the way we received it brand new! We truly appreciate him and Tropicana Homes for everything!

Israel Dominguez and Israel Dominguez Jr were outstanding throughout our home purchasing process, as well as being extremely helpful afterwards. I highly recommend these two individuals when purchasing a Tropicana home.

We started looking for a home in January. A family member referred us to Tropicana homes since that’s where they bought their house. We stepped into the office and Michelle the realtor located in that office she was very friendly, very professional, she had an answer for all of our questions, and made us feel like we were on the right place with the right person. It was a four month process, and Michelle made it feel very positive in every step of the way. We couldn’t be more happy with the help that she provided and the product she delivered. We will definitely recommend her. And go to her for future business.

Closed on a home with Tropicana late December 2019. Turned out to be a great experience. Staff was very helpful and courteous.
Sylvia my Real State Agent was very attentive to every request our family had and super exceeded our expectation. Great customer service, strongly recommend Tropicana. Glad I made this purchase.
Thank you all. 👍🏽😀

I have been at my home for about 5 months and I cannot extend my gratitude enough to the Tropicana Staff, in particular the Warranty department. Jesus and his staff are exceptional and professional throughout this warranty process. Great customer service and prompt responses, with all issues addressed immediately.
Sammy has been at my home a number of times of various occasions concerning warranty coverage. Most professional and knowledgeable young man I have come across. Made a couple of repairs and my home on a timely basis with results not showing any kind of tampering.
Very satisfied with the Warranty Department.

Working with Tropicana Homes has been a great experience. They have been in contact with me with every step needed from documents to purchasing my home to completing the landscaping. In less than a month I was able to get moved in. Sylvia Sandoval and all Tropicana staff have been very professional and helpful. I recommend going to their website reviewing their beautiful floorplans and give Tropicana a call to start the process of getting a home with them. They have been wonderful. I hope my experience will help you make a decision to go with Tropicana.

Israel was so helpful since the beginning and helped us get our dream house. He exceed our expectations since day one. We are very thankful and we love our new home.