Constraction reviews in El Paso, Texas

I have to with regrettably poor construction and cover ups, and perhaps in our final construction of our home, I will change this review. But I have to say after being patient and waiting to close on our home. The construction would have been far worst if we were not here to see the construction of our home. We are currently waiting for our home to be completed. We were told that our home would be done by the end of June first weeks of July and now we are looking at the end of August. Rise claims it is our fault. But due to the subpar construction of our home and staying on top of the construction and holding ICON/Rise to there standards it has been a journey. I will follow up on this review once the final construction is complete.

This is our second ICON home and are just as pleased. And like with any new home, we had minor issues, but Elsa has been there every step of the way to ensure that everything is fixed and that we are happy. We can’t thank Elsa enough and the team at ICON for making our new house a home.

Jorge went above and beyond in providing the best customer service possible. He answered all our questions and concerns and always made it his priority to resolve all of our warranty concerns. Jorge was always very polite and professional with our dealings with him. ICON has a great asset in Jorge and they are very fortunate to have him on their team.

Icon is the very best builder in town I’m very thankful to Joe and his team for everything. The level of dedication and professionalism from Joe and the whole icon team made this a wonderful experience.

My husband and I closed on our ICON home in March 2024. This is our 3rd new build in El Paso and they definitely met the saying of “three times the charm.” My husband and I went with a full custom home and needless to say it was a very daunting thought at first because “what if I mess up and the floorplan doesn’t make sense or the house is ugly?! Then it’s my fault!” Thankfully, ICON make it impossible for this to happen. When we sat down for our first design meeting they didn’t show us any floor plans and instead asked us about what we wanted in a house and how our family functioned. Then they (Eber) took this information and designed the perfect floorplan for our family and almost a year later I have no complaints about it — they really heard us and designed a home that functions perfectly for us with no wasted space. When it came to everything else, they did everything in parts so it wasn’t overwhelming. Destiny was lovely in hearing my vision and suggesting designs based on what I wanted (I have no style or design skill so she was so so appreciated). During the entire build, the team was incredibly transparent and any set backs were communicated — I so appreciated that because some other builders just tried to surprise me in the past lol. The build was extremely organized and it really helped to build the trust that I have for ICON today. During the final walkthrough, Emmanuel and Jorge were wonderful. They addressed all remaining (minor) items in a timely manner and we were able to close, feeling very confident in our decision to go with ICON. It’s been almost a year in our ICON and it’s been our best experience to date. I cannot stress enough how much ICON really cares about quality and attention to detail. Their customer service/warranty is also the best I’ve ever from a home builder in El Paso (they are quick and address any issues promptly). Elsa is fantastic to work with and doesn’t let anything fall through the cracks. Jorge has also been a lifesaver for any concerns, even those that are not covered by warranty (for example. My son decided to break a window lock and he was able to order us another lock and install it for us). They really do care and honestly I wish everyone could have the same experience. Thank you ICON and your amazing team for making our dream a reality through the entire experience and even after closing.

Best Custom Homes in town, 2nd house my clients bought and fully recommended. Thank you Paula Lopez it is nice to work with Builder’s Rep like you.

Recently my wife and I bought a new home from the ICON home builders in Las Cruces , New Mexico. This professional organization treated us with the upmost of respect and politeness. They made this dream home of ours complete and we are very proud to be part of the ICON custom home builder's family. I personally want to thank Mr. Fernando , Mr. Joe , and Mr. Angel of ICON home builders for making this real estate transaction so professional and truly a pleasure to do business with.

I wanted to take a moment to recognize and commend Jorge Gamboa for his outstanding work and dedication. Ever since he took over our repairs, the process has been seamless and consistently completed to the highest standard.

Jorge is not only professional and knowledgeable, but also incredibly patient and understanding. He goes above and beyond to support his Icon buyers—even on his days off. His responsiveness, especially in urgent situations, ensures that everything is handled promptly and efficiently.

It’s truly a pleasure working with someone who is so committed to excellence. Jorge’s efforts have not gone unnoticed, and we are grateful to have him as our Icon point of contact.

In my opinion Icon is the best custom builder in El Paso. They were always responsive during the build process and have gone above and beyond to ensure that we are satisfied with our beautiful new home. Icon’s build quality and attention to detail are what set them apart. I would wholeheartedly recommend Icon to anyone that is on the fence. You won’t be disappointed.

Overall, I have been incredibly impressed by Icon and everyone I have dealt with. I was searching for a custom home builder that could take my vision and bring it to life and I couldn’t be more pleased. We were able to build a high quality custom home while living out of state and the process was seamless.

I would like to specifically call out Jorge Gamboa. Jorge has been tremendously responsive and has gone above and beyond with every single one of our requests. I would definitely rate him in particular, 5 out of 5 stars!

I recently had a minor paint request and within 24 hours of mentioning the issue to Jorge and submitting the claim, Omar had the area patched and painted. It almost looks better than new! Jorge even sent someone over to check the roof and make sure there were no leaks. Amazing customer service! And this is just the most recent experience. I could easily give 5 more examples of their outstanding care and attention.

From the design, to the vendors, to the finishing touches, I can't recommend Icon more highly.

Elsa was incredibly professional and kind from the very beginning. She quickly arranged for help with our water leak, and I was impressed with how fast everything was handled. Ramon and Chris arrived promptly and were just as professional and courteous. They fixed the plumbing issue with the condensation line, made sure there would be no more leaks, applied mold prevention spray, and repaired and painted everything so it looked brand new.

On top of that, today 9-10-2025 my garage door suddenly broke. I called Elsa and even though I was already out of warranty she still went out of her way to guide me in the right direction, and within an hour I had someone at my house who fixed it immediately. That kind of support shows how much she and her team care about their customers.

The whole team went above and beyond, and I truly couldn’t be happier with the service. Highly recommend!

DISABLED VETERAN

Built my custom home with Icon. The floor plan design with Ivet was a great experience. The finishes selections process with Adrian was so much fun. He has such a great eye for design! I had a few hiccups during the construction process mostly due to foreman changes. My final foreman, Sam, did a great job picking up where the others had left off. Houses are made by humans so there will be mistakes. The warranty that Icon has really impressed me. Dealing with Elsa was great! She’s on top of getting appointments set, is a great communicator, and responds quickly. Definitely gave me peace of mind that when things weren’t as they were supposed to be, they would get fixed.

Update: After going public with my complaint and posting reviews, I finally received a response and was provided a copy of the window invoice I had been requesting for over two months.

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I have spent over two months stuck in an email and phone loop trying to warranty defective windows in a six-year-old home. The Ply Gem windows carry a 10-year warranty. Ply Gem claims they need a manufacturer sticker on the window that does not exist or an invoice from Icon. Icon says they purchase windows in bulk and therefore have no individual proof of purchase.

The result is finger-pointing between the builder and the manufacturer, while I am told neither can help. No one takes ownership. No one offers a solution.

Today I was told the window company would call me tomorrow to “re-explain” the situation. I made it clear I do not need an explanation. I need a resolution.

If you value post-sale support, accountability, or basic customer service, I would not recommend doing business with this builder.

Elsa in charged of warranty, is great at answering our questions and getting people to come fix our issues. We have a new build, and since nothing is perfect she makes sure our issues are resolved. In a promptly manner!

Excelente trabajo encantada

Excelente trabajo y muy buena atención y muy rapido fue la entrega se los recomiendo mucho gracias

Excelente servicio, muy responsables y buena calidad de la cocina!

Son muy profesionales con el trabajo que hacen y en precios son los mejores, en menos de una semana ya tienes tu cocina instalada

Servicio impecable, luis y jesus muy atentos con todo el detalle y llegaron a cotizar a un muy buen precio.

This company handled our kitchen remodeling along with a master bathroom remodel. Their subcontractors were professional and detail-oriented. The countertop extension and flooring work look great. They stayed on budget and completed everything according to the project timeline.

I had both kitchen remodeling and a fireplace remodel done by this team. Their subcontractors were reliable and skilled. The countertop extension and flooring were completed with precision. They maintained the project timeline and ensured everything stayed on budget.