HVAC reviews in El Paso, Texas

Paul and his crew are very professional and show up on time, give honest estimates of any work needing accomplished, do excellent cleaning and clean up after themselves.

Strongly recommend as I have used them a couple of times and have now scheduled an appointment at my new rental.

Horrible service. They were recommended by SoBelles who had previously cleaned out dryer vent. Alex arrived on time (one star). It was raining at the time. I asked him if he was able to perform the work because of the rain. He replied he could. I asked him if he can get on the roof in the rain and his reply was “ I’ll look into it”. He moved our dryer out, put a scope in, said he didn’t see anything and charged us $216.45. We called the business this afternoon and asked what to expect from a dryer vent cleaning. As we figured, cleaning from the roof down was part of the description. The girl was extremely rude, said safety comes first and no apology for doing half a job.

To Southwest Chimney & Air Duct Cleaning: your response should have been “sorry, we instructed our technician not to go in the roof because of the rain. We understand only 1/2 of our service was performed. We’d be happy to make an appointment to finish the job”. Instead, we were treated rudely and with disrespect. Do not, I repeat, do not use this company!

I usually do not write bad reviews but I am extremely disappointed with this company. I was wanting my chimney and fireplace inspected to burn a wood fire and if it was safe.The tech called me to inform he was 15 minutes out which I appreciated. I was at work and my daughter was at my house to let the tech inside. I received a call 1 hour later that the job was complete and he needed to be paid. Never did he call me with a service estimate on the work needed or what he was going to do. He just called after the job was done. I had many questions to ask and he seemed to busy to answer. He just said my fireplace was safe to burn wood and to open the damper. No explanation of what he actually did. Just, "I need $270.00".
I paid the bill.
Last night I opened the damper and built a wood fire in my fireplace. My house filled with smoke and every room now smells like a campfire. The wood was not green or damp...but the chimney is not working and my fireplace IS NOT safe. Very disappointed in their service and professionalism. I feel duped and this company was a total waste of money.

Such a professional group of individuals! Everyone - from Rose booking my appointment, to inspection and a thorough cleaning service, to attaching a new chimney cap! My home was treated with respect and was kept clean. Pricing was fair and prompt! They are now my go to when it comes to fireplace services!!! Thank you Southwest and Stove and Air duct Cleaning Services.

Alex Dimitri and Leroy did a fantastic job cleaning my ductwork. Finally a company that cares about doing the job right . From the time they arrived till they left they were professionals. Pricing was a little high but you pay for what you get. I would highly recommend this company and will definitely use them in the future.

“I had an excellent experience with Southwest Chimney and Stove and Air Duct Cleaning. The entire process took about 45 minutes, and the technician was thorough, professional, and efficient. While the cost is fair, you truly can’t put a price on safety.

What impressed me most was the technician’s attention to detail. They not only cleaned and inspected the chimney but also pointed out necessary repairs, explaining why they were needed. This level of communication helped me understand the process and the importance of proper chimney maintenance.

Overall, I highly recommend this company—10 out of 10 for their professionalism and quality of service!”

1/10/2025

I hired Southwest Chimney to clean and certify my wood burning fireplace. The technician arrived right on time and spent 2.5 hours doing a very thorough clean of my very dirty fireplace! He answered all of my questions and took great care to cover the floors to keep my living room clean. Rose at the main office is great, and I had an awesome experience from the time of scheduling through the completion of work. I’d highly recommend this company and will use them again in the future.

Had this company clean out the dryer duct at my apartment which was clogged bad. They did a good job and provided a good service, however they began to take my dryer vent on the back of my dryer and hook up another cheaper vent to the dryer. This was not asked of them and they tried to play it off as if they knew what’s best. They were asked not to take my vent I had installed and then left my equipment, but decided to take one of my hose clamps. Yes it’s a $4 dollar part, but it’s my $4 part not theirs. They agreed to return the hose clamp the next time they had a service in my area. I don’t know how they’d feel if I entered their home, tried to take aluminum and then take a part anyway and just return it whenever. If I was the owner of this business I’d have my technician drive back and return my property immediately. Really? Just goes to show they don’t care about the customer, they care about money. I used to be a tech, and never stole anything out of the hundreds of homes I serviced. They have lost my business and try them at your own risk. At least keep an eye on the techs

Buen servicio buen trabajo recomiendo

good service and excellent work

Very professional, punctual and thorough. Thank you for coming on Christmas Eve!

Thorough, professional and courteous. We are confident are fireplace is safe and in good repair.

I was really impressed with these guys. Joel and Carlos were professional, courteous and provided excellent service with a great price.

Heard alot of good things about them. They had good reviews everywhere. I contacted them threw email. Was promptly responded to, and all of my questions were answered.

I'm always pleased with their services, particularly the automotive. They always treat me right and the prices are affordable. Will continue to do business with them.

JR was amazing did a great job worked fast. Was polite and courteous. Will recommend to friends and family

Mr. Ramirez was very kind and professional. Thank you for a awesome job. Highly recommend this company.

Very professional and did a great job servicing our wood pellet stove. Would highly recommend

As always, great customer service! Our carpet and rugs look and feel wonderful!

The wonderful young men and women that came to my home were very efficient. It did not take long and I had a new roof. It took a lot less time than I thought it would.

Excellent work done on my air ducts. I would definitely recommend this company. I felt like I was breathing clean air when they were done. I will use this company again when needed.