HVAC reviews in Fort Worth, Texas

CUSTOMER SERVICE SUCKS, YOU HAVE TO WAIT 30 MINUTES FOR SOMEONE TO ANSWER THE PHONE AND THEN THEY "CAN'T HEAR YOU" AND HANG UP, PRETTY USELESS FOR THE PUBLIC, I RECOMMEND STAYING AWAY FROM TRANE, IF YOU ARE CONSIDERING BUYING TRANE EQUIPMENT, DON'T, SAVE YOUR SELF THE HEADACHE

I bought a new Trane about 4years ago. It has been one problem after another. Their customer service simply referred me back to the dealer. Since I bought this unit Trane re-engineered the unit, but customers with the old engineering appear to be hung out today.

I called to order a part for my technician who was in the field, I gave them the wrong model number but instead of them hanging up and having me wait on hold again she just patiently sat there and waited for me to get the model number from my technician. Great customer service, I really appreciated her not hurrying me, being friendly, and being very helpful!

first off, it will take you longer than expected - their computer system has some serious issues, but they are always working to make it better. They have good stock, the staff are knowledgeable and helpful. the place is clean and they dont treat women like second class citizens ... so yeah, they rock.

Trane/American Standardis just a trash ac company in general. I had a house built with a new unit and not even 3 years later my ac motor went out. When the warranty was filed, they sent me a defective part causing me to have to stay in a hotel even longer. Instead of doing the right thing and reimbursing me for having to spend my money on staying in a hotel longer because of THEIR screw up, I’m not eating this cost and my AC is still messed up. It’s all about principle and these guys don’t get it. Do better

Called and asked if they had a unit gave them specific details all they had to do was look it up and tell me if they have it in stock the girl put me on hold for 23 min than just hung up on me! What is the point of having a phone line for contractors for quotes and availability if you can’t do that simple job TRANE is a joke exactly why we do not sell or represent this brand I would never treat my customers (homeowners) ever like this so I hold my vendors to do the same level of customer service I provide as well and TRANE can not do that.

This is not Temperature Pro. So if you have warranty work to have done by them don't call this company. Call the Arlington/Mansfield office.

My house as been 88+ inside for 4 days, I’ve scheduled 2 appointments and they didn’t show up to either one. Do not recommend!!

Finally a company that gets it! Thank you for taking the time to listen to my concerns and explaining everything in detail to me throughout the whole process. From the young lady that answered the phone to the technician who is almost too polite and patient with me. Thanks again

What a great company to work with. I had a great experience meeting with their entire team from the wonderful lady Jennifer to the technician Chang. Everything was a fantastic experience.

I was very surprised and impressed with the service and professionalism a temperature pro. It's hard to know when you were going to get a company in technicians that actually are looking out for your well-being and not just their own. Thank you from the beginning to the end it was an experience that I would only want to have with you at temperature prro.

What an amazing company and the customer service from Jennifer was by far the best I’ve experienced in a while. She took extra efforts to explain in detail the service provided and a cost break down AND SAVED me money! It doesn’t get any better than this! Thank you Jennifer for the amazing customer service!

Used this company Because of their wonderful ad and come to find out they do not honor any of the discounts they have listed. Nor do they allow you to use the coupon that they have listed. I feel like this company targets old people and takes advantage of them. I have followed up with them three times to get the charges corrected and they will not. They are crooks and they overcharge I do not recommend them to anyone in the DFW area.

My experience with this company is not good. I reached out to them trying to find and invoice on service that was supposed to be completed on a house that we purchased earlier this year. The seller had them lie and falsify invoices from the date of service. Turns out there is a leak in our inside unit. Instead of the company trying to make the matter right, they told us the account with the previous homeowner had been closed and there was nothing that we could do about the issue. So, I will not be using them or recommending them to anyone. The fact that the owner knows what happened and refuses to offer to help fix anything is shocking. I guess customer service really doesn't matter these days. The technician still works for the company even after admittedly lying on documents. We were under contract! It makes me believe that they are fine with lying to and cheating their customers.

Swift, professional and pleasant experience.

If you want a service that actually picks up the telephone or phones you immediately back when you call, this is the service for you. If you want a service that is professional, honest, has integrity and cares about your problem, this is the service for you. I cannot say enough good things about Dusty and Tanner. They are so knowledgeable and are not there to make as much money as they can off of you. I have amazed that on numerous occasions in 2 homes, Dusty or Tanner were there the same day because our A/C had gone down. Usually, you sit in a home for days waiting for someone just to return a call. These two could teach exceptional customer service. And so likeable. Please give them a try. You will be so happy that you did. Thank you Dusty and Tanner.

Texas Refrigeration is our go to for all our refrigeration needs. They have gotten us out of bind many times with their quick response and professionalism. I cannot speak highly enough of them and would recommend them for any services they provide.

My AC was broken I called D-Rey Ac and heating and he came right away. Everything started working perfectly he explained everything other AC companies couldn’t do I truly recommend goin to D-Rey and sooo affordable.

My Ac was broken for some time, lots of people have came by to try fixing it but it always ends up messing up. I finally called Daniel and ever since then my ac was been working so better and i’m so relieved that i called daniel. I recommend D-Rey Ac and heating.

Right now for his ongoing everyone there is super friendly customer service is excellent and I actually love all the guys in the back of the warehouse thaey so know how to get the job done

Another “amazing” day at Trane, customer service has gone way down hill. I use to love purchasing parts and equipment from here, but the past year it seems that they have been hiring people that lack the attitude and wherewithal of what it is to provide customer service and how to read a room. I will actively let others know not to pursue Trane equipment due to terrible customer service I received today that solidified that Trane no longer takes care of their contractors. I’d like to put an emphasis on the branch manager to the front clerk Logan for dropping the ball today.