HVAC reviews in Fort Worth, Texas
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The HVAC guy who came out to install our new system performed a fantastic job. Extensive expertise and meticulousness.
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From the first phone call to the final installation, the experience was seamless. The technicians were prompt, professional, and efficient. My new AC works perfectly, and I appreciated the clear explanations and thorough service.
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Our HVAC provider was great. They expertly replaced our system. The staff was prompt, polite, and organized. The work space was clean and the system tested. Our house feels great.
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Happy with our HVAC replacement and repair services. The team arrived on time, explained everything, and finished quickly. The quiet, energy-efficient new system keeps the house cozy.
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The guys that put in our new HVAC system did a great job. They did a good job, worked quickly, and made sure we understood everything. The system works perfectly, and our home feels nice.
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Got here immediately and had us up and running really quick.
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I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction
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Company Was supposed to have somebody come at noon on Thursday, they no-showed, didn't call, I had to call and find out where they were. Rescheduled it for Friday morning at 10:00 a.m. I called at 930 to confirm and they didn't even have it down. Howevee, they sent out a guy Thursday afternoon that I didn't schedule to come out for a completely different reason. Only reason for the two stars I stead of one is because he didn't charge for that visit. Company has major scheduling issues it seems.
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DO NOT HIRE THIS COMPANY!!! They didn't show up for two scheduled appointments, over charged us. Signed us up for a membership they never said anything about and isn't even in explained in the invoice we signed. They then put in the paperwork that our A/C had additional problems which they never told us about and we had to bug them to even send us our paperwork after they were done. This is a huge scam and awful company!!
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This place is a scam. They charge us $500 for diagnosis and fixed nothing. They also run under another name called Sparks Electric. Do not hire them for anything - all they do is scam your money.
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EDIT: Manager was able to reach out (google had them as spam and didn't put them through) and resolved most of my concerns about my total repair. Do make sure to read the quote in case the technician forgets anything, I wasn't told about a membership so I had to have that cancelled.
My first repair was for a valve replacement and the repair went smooth.
The second was for a leak due to corrosion. During the second repair, they missed their window TWICE leaving us with a newborn and no AC for 3 extra days in an 82 degree house. We had to cancel our weekend plans and got very little sleep. -
To Clima. Abraham muy puntual, responsable, atento a los detalles excelente actitud y una gran sonrisa..
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Deseo expresar mi agradecimiento y reconocimiento por el excelente servicio brindado. El equipo trabajó con profesionalismo, mantuvo el área limpia durante todo el proceso y ofreció un precio competitivo y razonable. Es un placer tratar con empresas responsables y cumplidores.
Altamente recomendados. -
I had an amazing experience with Freddie our Ac technician. From the moment he arrived, he was professional, punctual, and extremely knowledgeable. He took the time to thoroughly inspect the system, clearly explain the issue, and walk me through the solution before starting any work.
I can tell he takes pride in his work. My AC is running better than ever, and the pricing was fair and transparent.
If you’re looking for someone reliable, honest, and highly skilled, I highly recommend him. Excellent service all around! -
Had Freddy come out to fix my A/C, that someone messed up by the way, and let me tell you, he should have been my first call.. A/C works great and the price was just right as well.. definitely look forward to working with him again just not anytime soon I hope..
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I had an excellent experience with this HVAC company from start to finish. Their team was professional, knowledgeable, and incredibly responsive. They showed up on time, explained everything clearly, and made sure I understood what needed to be done before starting the work. It’s rare to find a company that combines technical expertise with such great customer service.
What really stood out to me was their honesty and attention to detail. They didn’t try to upsell anything unnecessary and instead focused on the best solution for my situation and budget. The technicians worked efficiently, kept everything clean, and treated my home with respect. You can tell they take pride in their work.
My system is now running better than ever, and I have peace of mind knowing the job was done right the first time. It’s hard to find dependable HVAC professionals these days, but this team truly exceeded my expectations.
If you’re looking for reliable, skilled, and trustworthy HVAC service, I highly recommend them. I will definitely be using them again in the future and referring them to friends and family. Outstanding service all around! ⭐⭐⭐⭐⭐ -
Boy does wonder
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If you are having issues with your ac call these guys first. Freddie and Abraham were fantastic, thorough and such a pleasure to work with. They explained everything that was wrong and how they would fix it at an amazing price. I greatly appreciate a company that is honest and upfront and not trying to pressure us like almost every company out there besides Clima. You have gained new customers and I will put your name first on any recommendation. Thank you for saving us from the upcoming heat!!
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Fast reasonable experience techs
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Freddy is very knowledgeable and prices are very reasonable.
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Freddie is reliable, and easy to work with. Installed a brand new HVAC system for our home, and no problems since!