HVAC reviews in Fort Worth, Texas

Let's see...
Late Friday AC stopped(seized).
Called Fox Mechanical - Raymond Grammer right away...
1 HR later he was at my AC unit analyzing the situation.
Early Saturday was provided options, answered questions & pricing.
Monday 9am, Will arrived & 5 HRs later the new HVAC was blowing - COLD!
He never even flinched at my many questions while working!
Never would have hoped for the level of response from everyone involved!
Late Friday failure seems to be all that caused the "Failure-to-Solution" to taking more than 24 HRs.
Hope this never happens again, BUT am thankful service like this still exists!!!
Service - Pricing - Attitude... Can't beat this company!
Thank You Fox Mechanical, from a Cool House in Texas...

Technicians called when they were 5 minutes out! Came in and opened and checked the fan motor,which is what I thought was wrong!, then opened up the circuit panel and found the control panel burnt and shorted out .they got the number of the circuit panel and called and found a new one! went to get it and back in less than one hour and one to two hours to swap it out and check then done! Was a little bit more than I expected but I had a rare type of circuit board ( called two different companies both in 50$ of each other) and had an adapter wire harness to ensure it worked hooked it in and I have heat and A/C again!

Saved money going with this company for my new A.C unit. New unit put in in May. Turned the heater on end of October would not heat the house. I called for service left a message got a call back that she would get back with me after the 3rd call the lady told me who put my unit in and would get with him then call me back to set an appointment. Next day I get a text message and call from the service man that he was running late for an appointment I did not set up. I was at work and didnt receive the message till later in the day. I called after work to the office the first time someone answered but I dont think she knew she answered as there was no hello or any profesional answer only to hear her talking to someone. I called the same number no answer but I did leave a message. Waited called again to a different number to hear explanations in who's fault it was and the personal issues with the service tech. She said she would get with someone else to come out and guaranteed she would call by 6pm.... That was yesterday. It is 1:15pm the next day still no call. The parts on my equipment are under warranty.... Yea me but I cant seem to get someone to come di the work. So sometimes saving money is just a joke. So mad right now.

We live in Rowlett texas We got our new system december 2020 But we never be happy since then. We always have some issue and we call them. It's very hard to reach them Even though we have 10 year warranty. they're not willing to help, Can anyone tell me what to do please?

Out of the 6 different quotes we recieved this was the only company who offered the lowest price and most direct customer care. Next day installation and my service rep Chris and his crew didnt try to upsale like the other company's did. They were honest about what we needed and did a fantastic job.

Josh and Will were awesome to deal with!
Professional, courteous and left things cleaner than it was when they got here.
If all of Fox Mechanical is equally represented, you guys have got a great thing going.
Will recommend you guys if given the chance!
Scott Williams

From the initial proposal by Raymond to the install by William and Phillip , the process was stellar. They installed a Goodman 16 seer 4 ton unit for us at a great price and were professional and fast. Cleaned up and hauled away our old dinosaur.
I will be recommending this company and these gentlemen to neighbors, friends and family as well as all you GOOGLE ITES out there
Thank you Fox

Good price !. The work done by Tito and Adam installing the A / C in my house was very professional, every moment they explained details about what they were doing, very patient and polite. Working with Raymond was exceptional, he knows his job, although I would have liked him to be present the day of the installation for introduce his team.

This company installed our new ac in 2019. Josh was our installer and he was great. AC quit working last week - Eric came out and worked on it. It finally cooled down about midnight that night. The next day it was not cooling again - we left a message with Eric and Fox Mechanical. Never heard back from anyone. We left for out of town last Friday and just got back today (Monday) around 2:30 pm. When we got home ac was not working at all. Called and left a message w both Eric (also texted Eric) and Fox Mechanical around 3 pm - it is now 10 pm - it is 88 degrees in our house and we are having to spend the night at a hotel - still have not heard from anyone at Fox Mechanical.

Eric came out on a Sunday?! He didn't have the updated phone number to call beforehand, so glad I was home. He was fast effient and friendly. Had to pay for service fee ( holiday weekend) and a capacitor. Cheaper than the hotel I was going to book for 2 nights!

Thank you so much William, and everyone else that helped get our air fixed. We are so appreciative at how quickly you got us back up and running. Financing was a huge bonus. And we feel so much better knowing we have a 10 year warranty, and such friendly and attentive people to call if we ever have a problem in the future! We are so grateful to you all!

I purchased a Trane AC unit June of 2020. I almost did not purchase through this company because of a few problema. The company sent Raymond out. I could tell Raymond did not like me asking questions about the longevity of the unit, warranty, the repair process, etc.
After a few days went by, I realized, I did not hear from Raymond. So, I called Raymond and Raymond told me that they were going turn down the job and not move forward.
I had never heard of this before. Because these were the guys whose quote for the Trane product came in less expensive than 6 other quotes, I had plans on moving forward with them.
I then reached out to admin office, and that is when I got my first taste of Lyn. She's the wife. Boy oh boy, she gave the worst impression of a small business trying to do big things. She was the rudest face of a company I had ever encountered.
My message made it to Wade, the owner. He appeared genuinely embarrassed by Raymond’s comments and really encouraged me to try to move forward with the company. Wade is the reason I purchased from Fox Mechanical.
On Install day, I met Adam. Professional and an absolutely phenomenal communicator. Before he began, he told me what he was going to do, what the results would be and asked if I had any questions he could answer. He sure felt like comfort to a confused family making a large, expensive appliance purchase.
After the install, Adam made sure I had every model and serial number necessary. He even waited as I copied and placed the documents in a sheet protector, occasionally pointing to important messages on the document

Directly after the Texas winter storm, there was a buzz that everyone should have their major appliances looked after, especially their AC and Heating units.

In late February I began reaching out to Fox Mechanical asking, REQuesting and BEGGING to have my unit looked at. Specifically, because of the winter storm. I was literally told NO. Surly, you would think my request was not ODD. The storm had units firing up and down every hour. Damage was inevitable. But still Fox Mechanical refused to come. My hands were tied because any service by any other HVAC company would null and void my warranty.
This past June I began reaching out to Lyn...her again. Mind you prior to this reach out, I had been trying to get Lyn to help me get my unit registered. She kept saying she would do it but each time I called Trane...they had nothing. Instead of trying to be solution based, Lyn would just dig in with her smart-aleck comments, " Well, I don’t know what you want me to do" "Well l don't know what to tell you"
Just a horrible face for a company.
So back to the June request to have someone look at my unit, which now was having issues with the drip pan, water, rust etc.
Three days in a row, I asked for a technician. She finally responds and says that I need to bear with her because she just had surgery on her knee. Now I can be sympathetic, but what does this personal injury have to do with my 4 months of request to have a service call? NOTHING.
Through a promise to report Fox Mechanical/Lyn to their regulating body, I finally got a ticket. Adam would show Monday between 3PM – 5PM
Adam phones me with the nicest and most reassuring voice to let me know that he would be coming to look at my unit. He went so far as to listen to my frustrations, acknowledge them and then transitioned to asking me detailed questions about my concern. He stayed in constant contact with me even after Lyn sent him to my street address in a completely different city over an hour away.
Adam arrived, and got right to work, hot and tired, he still took the time to point things out to me and answer all of my question. Adam loves his job, he really enjoys being able to make a difference in his customers lives.
Adam is the kind of person you want in your corner. You are winning if you have him there. He is detailed, he is kind, he is informative and above all he is professional.

Fox Mechanical had fast service I call and they come out the same day to look at my A/C. I needed a new unit. They gave me a estimate on the spot. I call 2 other A/C companies and they did even come close to Fox’s price. I called that day and Fox come out the next day and installed my new unit.

Thank Gary and Crew

Raymond came out to see us on a Sunday, was very thorough in his explanation of what they were offering, and gave us a very competitive price. We selected Fox Mechanical for a Trane system, they came the day they promised, and the system was installed in four hours. Excellent work!

They came to install my system I was expecting fox mechanical experts to arrive but they hire sub contractors to do their work cutting corners so they can profit more. So my system stop working the next day and seem they can't find the guys to go back and check the issue it's 100° and still no help i advise don't use them you will get scammed!!!

When I called to get my a/c fixed, I had to wait till the next day to get a repairman.The repairman found a little dirt on the outside unit then tells me that it voided the warranty. So, he charges me. The very next day the unit breaks again. Now, he telling me that because it’s on the inside it’s not covered. It smells like a ripoff. Also, when I called after 11am yesterday, my call wasn’t returned. I had to call them again the next day and I’m sitting in a hot house. I talked with the owner. He said he was but he didn’t act like any I had met. I wasn’t rude to the service guy. I was angry, because I called yesterday morning and had to call back again because they didn’t return my call. Instead of the guy trying to get an understanding , he jumps on the phone screaming and yelling so much that i didn’t understand a word he said.
I will never do business with them again.

Horrible Service and do not follow through with warranty. I had 2 new units and all new duct work done. Problems and more problems!!! They fixed the first few issues, but then would not return our phone calls. We had to pay another company over $6,000 to fix the wiring and get parts fixed on the units. DO NOT USE them!!! Wayne will tell you a great price, but never follow through with making sure that the quality of work is delivered.

Thank you Fox Mechanical! We were without a/c for quite a few months. A few companies come out to provide quotes, but they were quite expensive. The other companies were trying to charge for every little thing, but couldn't explain why we needed certain things. Raymond, from Fox Mechanical came and explained what we needed and what we didn't. He really knew his stuff! As my husband and I reviewed his quote, he was patient. Raymond further explained when we had questions and doubts, because this was going to be a big investment, we had a lot of questions. Two days later, we had our new a/c installed and it was Memorial Day! The install team was respectful of our home and installed quickly. Now we're enjoying a cold home!

We had a new ac put in that was good putting it in but the parts for it took over 3 months getting them too come back was a pain and the man that came too do the work was a jerk they had promised too take the old unit and the guy didn't want too do it but did and he even threatened he was gonna kick my little dog if she bit him as she was barkerrrrr not cool ing

Great Experience!! They came in, installed 2 new units, both inside and out in a day!! In sales, ask for Raymond and our installer was Will. Wonderful service and made sure we were taken care of!! Definitely 5 stars and we highly recommend Fox Mechanical.

I talked to 4 AC Companies before choosing Fox. Fox had by far the best price and had the product I was looking for in stock. Installation was scheduled for 2 days out - the crew was there first thing in the morning and worked hard all day in the 100+ degree heat to get us up and running. One of the crew slipped in the attic and stepped through our bedroom ceiling. Accidents happen. That was on Thursday. On Saturday a Sheetrock crew showed up and in a few hours had the ceiling repaired perfectly. I am extremely pleased with the value and service I received from Fox and I would highly recommend them for your AC and Heating needs.