HVAC reviews in Fort Worth, Texas

Great reliable service .. Mike and his team do a great job and really care about their clients .. I would highly recommend them .. thank you

arrived on time with a great attitude ready to help. got my a/c fixed in a very timely manner. very pleased with compass

I had a new ac unit installed by them.
I have had six service calls.
The sales manager does not call back.
I guess i should have gone with baker brothers.

The president of Compass Air is extremely rude and disrespectful. Do not use these guys. You will pay top dollar for a unit and it will not work.

The gentlemen at Compass Air are very professional and nice to work with. We replaced two units a couple of years ago and have been very satisfied with the service

Amazing experience! Great team, polite and professional. Completed new HVAC install, new duct work and insulation in 1 day. Total for all work qas half of competitor. Truly wonderful to have in your home!

I have used compass on ac installs for two different houses. Great company. Very easy to work with. They have the best financing offers I found in the DFW area.

Best price, Real professional and very efficient crew specially Jeremy not only he explained everyhthing to me but was also there on the day of the installation to make sure everything is done right. They installed 2 complete units from TRANE 4 ton variable speed units in my house in one day and cleaned up like they were never there. Him and his crew went above and beyond my expectations. I would recommend this company to everyone

Had to replace both AC and furnace. Compass Air was on time and very clean and professional. It helps to have the system financed...but better that the installation is done correctly. Compass Air did that.

XV18 lowered our electric bill by 40% over the last year! Their honesty and integrity was the most professional I have ever seen in this industry. I will continue to refer friends and family to Compass. It was refreshing to work with local professionals that understand the importance of delighting the customer!

I've been a customer of Compass Air since 2007. I trust them to do the job well and not rip me off. I count on them and they never let me down! Drew is an amazing and reliable technician!

Had to replace an old A/C unit. Found these guys through a coupon. Jeremy came out to assess our needs and did a great job. Very thorough even set up financing to make it easier on the budget. When one of our newer units (not from them) died before it's time I called them right away. They replaced that unit too. For the first time in 20 years we were actually COLD at times with the A/C running. New unit was fantastic. Better energy savings, reduced my electric bill, they checked all the duct work and even traced my existing ducts because of an issue with how the returns were set up to make sure there were enough returns for the unit.

When the thermostat quit working for some reason they came out quickly to diagnose it. I wanted to change the type to a newer Zwave model and it wasn't in stock. They not only didn't charge me for the service call to find out why the thermostat wasn't working but when the new thermostat was backordered by manufacturer they continued to follow up to get the unit to me as soon as possible and get it installed.

Jeremy supervised the entire job and all the workers were polite. I've used other companies in the past and usually have trouble with the non-English speaking people they send out and worry that they aren't doing a good job since they can't answer any questions. Compass Air Services is a PROFESSIONAL service. I enjoy working with them. I highly recommend them.

If you want a cheap, low end, builder grade unit probably look elsewhere but if you want good, dependable, warrantied, hard working, long lasting higher end equipment like Trane...it is worth it.

I had Compass Air come out to do a "tune up" on my home and a rental unit. Jeremy called to tell me he was on his way and he arrived right on time. He was thorough and explained things and was very polite and informative. I had a few questions and he answered them to my complete satisfaction. I will be using Compass Air for my future HVAC needs. Shout out again to Jeremy.

Lane Pierce

Had contacted them through Good Contractors List about a month ago about getting a new system installed. They were very helpful at first. Had someone out to inspect and give proposal. The problem came about a week later when I informed Mike that I would have to try and finance at least part of the system. He took my information and ran my credit. I know he did due to notification that I received via credit karma shortly after giving information. That was on a Monday…and was the last time I ever heard from Mike. Obviously I did not get approved, so, instead of having the professional courtesy to let me know this so that I could make other arrangements, he just decided that he was done with me. I waited until Thursday of that week and finally called his office. They said they he wasn’t there and they would have him call me back. Again, never heard from him again. Bad part is that he knew that we did not have a working AC unit on my house, and it was starting to get hot at this time of year. I guess they are really friendly as long as you’re giving them your business. If not, don’t want anything to do with you. Very unprofessional!

My AC unit had been slowly losing cooling power over the last year or so. When I received a flyer in the mail from Compass encouraging me to "experience the difference," I decided to have them come out for a maintenance service. They confirmed the freon was 2 lbs low, and filled it up, but then said they couldn't find evidence of a leak. I paid for the service and freon @ $90/lb and moved on. Or so I thought...

Less than 2 weeks later, the AC unit lost all cooling power. I called Compass, they sent a guy over pretty quick which was nice. He did his thing, then came back to report to me that the freon was completely gone (6 lbs). Then he said he FILLED IT BACK UP. Six... pounds... put back into a fast-leaking unit. He didn't ask me, he just did it. He knowingly flushed away $540 worth of freon. Are you kidding me?

Then he said he still couldn't find any evidence of a leak. No really, are you kidding me?

Later that same day, the air quality sensors in my house spiked through the roof. I'm pretty sure all 6 lbs leaked out in about 8 hours. Freon is not good stuff you want to breathe. I sent my wife and child away, and I opened windows and turned on fans to get the freon out of my house. I was not happy about this.

Oh and the tech said he would have someone call me on Monday to come out and talk about replacements. This was two weeks ago. Nobody ever called. I wasn't really surprised at this point. I guess they wanted to forget about me as much as I wanted to forget about them.

So I found someone else to come and fix it. Sorry.

They saved me last summer!! Shame on me for just now leaving a review. Compass installed a new Trane system for me that works like a dream, it's been about a year and no issues. They came as quick as they could in the middle of August, a very hardworking and talented crew. Highly recommend.

Look no further if you need a new AC system. Compass Air came out 1st to quote me on a new system inside and out. Over the course of a month I had 10 different quotes done with 7 of them in person. Each time I thought "Jeremy at Compass Air knew his stuff and had the best overall deal". He even noted how I needed more intake to properly balance the system and how to solve the issue as part of the deal. He could have easily not mentioned the issue as other quotes did not address. That's real integrity that's above and beyond with customer first values. The guys came in, put the new system in, cleaned up and now we have a great AC system like we have never had for the last 17 years in the house. What a difference!!. Save your time and effort. Just call Jeremy at Compass Air. Thanks guys. Roger in Fort Worth

This company deserves the highest accolades. They earned my 5 star rating.

Drew called me 20 minutes before he arrived to do the estimate. He was very friendly without being fake. He spent about 30 minutes looking at my heater in the attic and my AC unit in the yard. He took about 15 minutes in his truck to write the estimate. He offered me 4 options, each one he explained in full. The options included 16, 17, 18 or 20 Seer. The True Variable system at 18 Seer was the best fit for my home. The estimate was 5k less than the other 3 estimates I had received; each of those estimates did not include the heater. Those other companies were dishonest and disrespectful in that they were they were attempting to install the AC that wouldn’t couple with my old heater. Once I saw the estimate from Compass Air, I realized how far off those other companies really were. We scheduled the installation for just a few days later as per my schedule; they could have done it the next day.

The installation was seamless. The crew was respectful of my home, yard, and worked fast and efficiently. The new thermostat is essentially an iPad in my hall and one of the installers gave me an in-depth walk through on how to use it and the app via my phone. The Trane system is silent, has reduced my overall utility bills and every room in my home feels balanced. Prior, the master bedroom and bathroom were too hot in the summer and cold in the winter. Drew listened to my insight about the old system, those stated issues, and they installed additional vents and duct work to address each problem.

When the installation crew left, I felt like I was saying good bye to family! Compass Air is far and away superior to any other AC & Heating Service company in DFW.

I don't usually do post but I will for Compass.

July 2019, Drew from Compass Air came out with his team and replaced my 5 ton unit that was 16 years old and leaking refrigerant. The leak on the old unit had gotten worse this summer. The old original install was also leaking air from the ducts in the attic that Compass Air fixed during the new install and they enlarged the second return duct.

They put in a Trane XV20i and we are cooling again better than the original. The original unit was not installed very well when the house was built. All that was corrected by Drew and his team.

Compass Air came back a few days later to make sure all was good since I asked them to.. Few days later had a minor issue on the thermostat wire which had a razor cut on it exposing the copper wire outside causing a fault after water hit it. Not sure when that happened but possibly it was there from the original install, I really don't know, and then went unnoticed during the new install maybe. It was a small slice so easy to go unnoticed. Drew had someone come over and fix it right away with no charge within a couple hours of calling him.

Hopefully this new efficient unit will save some money on the electric bill. Will find out soon. It sure runs silently. Can barely hear it running both inside and outside. Will post addition to this when the electric bill rolls in. :-)

I recommend calling Drew for sales and service. He responds quick, the work is done well and the price for the install was a fair price.

This is the second time I've used Compass Air Services for installing HVAC systems. My first house they installed 2 Trane XV18 systems with some hesitation whether it was worth it to spend the extra money on the variable speed compressor. After a year it was definitely worth it and would not go back to the single or two stage compressor. I bought a new house that needed three new systems and I shopped around quite a bit and kept coming back to Compass because they offered the best deal and kept the pricing very reasonable. Drew was my P.O.C. and wouldn't deal with anybody else because he was always honest and straightforward. He didn't try to sell me the top dollar system and provided me all the pros and cons of each. He was always very responsive to my texts, emails or phone calls answered all my questions. I consider my self well versed in HVAC's everything they told on my first house was spot on and was another reason for going with Drew and Compass. Mike Pryor the owner of the company was very attentive to my questions and needs. Drew and Mike both showed up on the day of the install with a crew of 10 guys and replaced all three units along with replacing the ductwork and move some returns all in one day. The whole crew was polite and courteous and cleaned as they went and covered the floors with tarps to prevent stains and dirt. No question that I would use these guys again and will continue to use them for all the maintenance and upkeep.

Compass air took my call and Bill scheduled an appointment for 1230 to 1245pm same day. Brian arrived about 1240pm. He quickly determined my issue. He walked me through what was needed and set up a time to return on Saturday. Later on Friday Mike called me to check in and confirm that Brian would be back at 1000 am Saturday. Brian arrived at 1000am and had my AC running by 1030am.

Everyone I dealt with was professional and friendly.

I will continue to use Compass Air for my AC and heating needs!