Constraction reviews in Frisco, Texas

When signed our contract we were told 6-8 weeks. We understand that there are weather delays but it’s been almost 8 weeks and we are no where near being halfway done. They have this nice app that keeps you updated on what they are going to be doing daily which is great but completely useless because it changes multiple times a day. There will be 3+ nice days in a row and they don’t come. They schedule something on days that it rains. This is not just a once or twice occurrence this is all the time. This last week they finally got around to putting the tile on. I am so glad I worked from home that day because the tile was not even close to the tile we picked out. The tile guy was really nice and apologetic but it wasn’t his fault the wrong tile was ordered. We got in touch with Prestige right away and they found the tile we picked out but “someone” wrote down the wrong number. Luckily this tile was in stock and available for pickup that day in Dallas. Tile guy mentioned that they were also running behind due to the weather and his guys where working whenever they possibly could, including weekends. He also mentioned that this wrong tile that Prestige ordered was a special order so it took several weeks before he got it. The masonry and coping was contingent on that tile being completed. So there was more time wasted. So tile guy was able to come back the next day and everything is all good. Tile looks great! They were supposed to do masonry, coping and more electrical stuff this week. Could have done it Friday, Saturday, Sunday, Monday or Tuesday but then they schedule for Friday and then on Thursday (yesterday) it changed to next Monday. So it’s one week later and nothing has been done to my backyard. It was nice everyday but Wednesday. So not sure why they didn’t do anything? I keep getting told they are behind. I get that but then hire more people or don’t take on as many projects. My husband and I are extremely frustrated. We had so much confidence going into this project but now who knows when it will get done. Hopefully before the 4th of July.
Bottom line is I get it, weather happens they cannot control that but whoever schedules everything is not doing a very good job. Every time something has gone wrong they have made it right. There were a few complaints we had: the tile, my tree they were supposed to save and replant, our pergola that broke, they didn’t come drain our pool unless we asked them to and of course completion time. The pool needed to be drain a few weeks after the gunite was sprayed. We had 2 feet of standing water in there. Perfect mosquito breeding ground. They were like we didn’t know. Really? At this point it had rained multiple times, over those first few weeks. All that water is not going to evaporate.They fixed all these issues except of course the completion. I know once this pool is done it is going to be beautiful and hopefully worth all the stress. I just want to be able enjoy my backyard, rather than be confined to a 10’x10’ patio and a backyard where one side of fence isn’t torn down so all my neighbors can sit there and gawk at me. There is absolutely no privacy and my kids have a very tiny front yard to play in. Now I have to worry about them running out into the street and getting hit by a car. My problem is please keep us better informed and keep your stuff accurate. I don’t understand how you guys can’t schedule what crews goes where until the morning of? This seems completely inefficient. Once they decide to get our pool done I will update this review but at this time I am not satisfied with their communication skills. However the work they have done so far is very nice. The crews that come out are really nice but they leave trash in my backyard. All the sale associates are nice as well but of course they kind of have to be.

Larry was great and took care of the issue at hand. Very thorough and followed up with his service findings and repairs. Prestige is awesome and always takes great care of us!

My husband and I are new to this pool-building thing and needed a lot of guidance. We read reviews on several companies and decided on Prestige--one of the best decisions we have made!!! Kevin Churchwell was our designer and came to look at our yard with us to better understand our needs and wants. The design was quickly done, easy to understand and very clean. He even provided 3-D color images from every angle and a video "look" at the design as if we were standing right there! Fast, professional, straightforward & very creative....

During the process, he had some great suggestions that changed our way of thinking and the result has been so much more than we dreamed it could be!!!
Example: I had asked for a flagstone surface. Kevin told me he "would be happy to build it just that way" if we insisted, but told us about flagstone as a material that gets very hot on bare feet! Who knew??!! He suggested travertine stone because it stays cooler in full sun, but also because the overall look would be more formal and clean looking and match the clean, square lines of our house. Oh My Gosh--it's stunning!!!
We also wanted some bar stools built into the pool. He, again, educated us..... He shared that the polaris would get wrapped around those built-in stools, and that he would gladly do them for us but wanted us to be aware of the results..... We opted against them!
In our estimation, he could have just said yes to all our crazy ideas and collected our money..... but he didn't! He is a man of integrity and he made our investment perfect!!
Thank you, Prestige and especially Kevin Churchwell!!!

Not only are they four months behind schedule, there are items that were never discussed or included in the cost/agreement - like reconnecting irrigation, connecting gas to the grill/kitchen, re-attaching fence. One would think that if they are contracted to build a kitchen, and all water/electric/gas drops are available, that they would include the actual connecting of appliances, not with Prestige! So we have a grill, but they don't connect the gas and don't say anything until the end of the project. We have a sink, but not connected to the plumbing that is already there.

Weeks go by without any type of communication from Prestige - thinking this was an issue with the project manager or the team, but in escalating to Prestige leadership, there is no accountability.

Workers left urine-filled bottled on my back porch. Also caught one worker urinating in the back of my property. Workers have left gates open multiple times - after being told to please close them at the end of the day - and our dog has gotten out. Waste has been left on the porch and throughout the yard - dog ate the food and got sick. Workers have used my tools and equipment without asking - at least two hoses have been spoiled by Prestige. No respect for our property.

Workers/subcontractors show up at random times without any notice. Many of them in unmarked cars/trucks without any uniform -- this is a new development, so there was always a concern with random people showing up.

If I wasn't involved and constantly following-up, it would very difficult to get an update on any progress. Once project started, it took 2 months to get some type of timeline and the project transitioned to multiple project managers.

Prestige has built (or building) a couple of pools in our neighborhood and others have had similar experience.

This is my third pool company in less than 6 months. And it’s been such a wonderful experience! Jake almost always answers his phone and when he doesn’t answer he’s quick to respond. We had Larry come out and give us a quote on Thursday and on Monday he completed the project. Even told me what the other pool company had done incorrectly and fixed their error. Our fountains are flowing strong and we’re very happy with our experience and with our cleaning service. HIGHLY RECOMMEND!!!

Larry spent ample time with me to troubleshoot my problem which had multiple causes. I will stick with Prestige as they have earned my trust.

Our first experience with pool building was with Prestige. After having designs created from multiple other companies, the Prestige design, price, and quality of materials was far superior. The company is locally owned and they treat their customers like family. We are super pleased with the function and aesthetic of our pool!

Larry was great to work worth. Very knowledgeable, friendly and helpful with advice. Highly recommend!

Chris with Prestige Pools did an Amazing job. His crews were fast and thorough. If you are looking for a pool or patio construction company, I would highly recoomrnend them.

We selected Prestige to do our pool, and we had a phenomenal overall experience throughout the process. All credit for this in our opinion goes to Chris, our Project Manager, and Cassandra, our Design Consultant. Both Chris and Cassandra were exceptional to work with, attentive to our questions and concerns, and thoroughly professional.

Cassandra worked with us on numerous design tweaks to make sure we loved the pool plan before we got started. She was extremely responsive and went out of her way to make sure we were pleased with the design, materials, and timeline.

Construction work is notoriously always behind schedule, and doesn't quite turn out exactly as intended. However, Chris made sure the team showed up when promised, worked diligently when they were here, cleaned up any messes they made, and fixed any imperfections they caused. We never had to worry about the quality, timeliness, or professionalism as Chris would always make sure the work got done to a high standard. He also went over and above with giving us invaluable advice on the rest of our backyard project, and answering any of our questions during and after the pool build.

Thank you Chris, Cassandra, and the entire Prestige team - we would highly recommend Prestige to anyone building a pool!

Prestige is always professional, responsive and fair. Grateful for their service! I HIGHLY recommend them!

Our pool build was an outstanding experience. Toby worked with us to make sure we build the exact pool we were looking for and made great suggestions for different materials and features. We also purchased patio furniture and in-pool furniture from Donnie. He helped finish off our build by providing suggestions on materials and finishes - he even came out and installed all of the furniture with the delivery team. His suggestions were exactly what we needed to finish off the project. I cannot recommend Prestige Pool and Patio more if you are looking at putting in a pool!

These guys are amazing! If your shopping for a pool builder in the DFW area you must call Kevin Churchwell @ Prestige Pool and Patio. From start to finish the experience was pleasant and the end result was amazing. My wife and I decided to work with Prestige Pool and Patio after meeting with many of the other local pool companies including Foley Pools and Riverbend Sandler. Its so hard to decide who you can trust. We liked Kevin Churchwell because we didn't feel like he was filling us full of b.s. in an effort to gain my business for the next commission check. He also didn't bash the competition like the sales rep at Foley Pools did. He even suggested I talk to other companies, and when I did I soon realized this guy knows what he is talking about. His design was awesome and the suggested fire pit area to make an unusable side of our yard usable was genius.

Frank Goodfellow was our Project Manager for our pool and fire pit project and combined he and Kevin have over 30 years of industry experience. Frank was on top of our project the entire time. There would be days where a trade would come out to do some work and if I had a concern Frank already seemed to be aware and taking care of it. Frank would text or call us back night/weekends, you name it. I like the fact that a lot of Prestige Pool and Patio's crew where in-house guys that have also been doing this for years. Even their sub contractors where great.

Beth Mills was our Project Coordinator and she did all the heavy lifting behind the scenes. She made sure our schedule ran on time and coordinated payment schedules - love her!

We cant say enough about how pleased we are with Prestige Pool and Patio. Our friends used them as well and had the same experience. It only took 30 days from the day they started digging to completion on our pool!

Thank you Kevin, Frank and Beth for making this truly an enjoyable project and we love our new pool. Anyone considering a pool or outdoor project in the Frisco, McKinney, Prosper, TX area reach out to Kevin Churchwell @ Prestige Pool and Patio. These guys really care.

We are going on almost 4 years with our pool built by Prestige. They have stood by their work the entire time, and we cannot say enough good things about them. Anytime we have a problem they are out there addressing it. We have never encountered one negative employee, they are all great. We worked with Toby and he was WONDERFUL! We will be using them for our next pool.

Working with Prestige has been a great experience. Specially thanks to Chris for his guidance and recommendations in the pool school session today! and Franklin for setting up the first days of the pool and keeping a real good pool for us. I am surprised on the many pool features and in how carefully prestige has been guidance us through this process.

I wish I can say I had a great experience but it was terrible from start to finish. They have no communication. When something goes wrong they blame you. Once the pool is completed they don't stand behind their work. You can email or call and they'll ignore you. Attached are some photos of the masonry work falling off the side of the pool slide and cracking on the ground. For over a year I've been trying to get someone out here....crickets. I'm not going to write about the 14 major issues I've had. Read the other reviews, you'll get the picture. They might have decent reviews for pool cleaning but not pool building. Over 200k and still having problems 2 years later.

I shopped around quite a bit, but after I talked to Eugene, I went with Prestige. The process was good and timely. The stone work was exceptional. Chris really did a great job of transparent and regular communication. Highly recommend

We had our pool completed July, 2023 - earlier this year we noticed erosion of sand/rock under the turf installed on the side yard - this was due to the turf being laid over an existing sprinkler head. The turf is also currently ripping at the seam near the gate to our dog run. We have reached out to multiple employees of the organization, including our project manager, and no one has reached back out to us with an update on when this can be fixed so that it is fully functional.

Wonderful experience working with both Zac and Chris! Zac did a phenomenal job with our pool design. Chris (our builder) was very attentive and made sure our pool build process was seamless! Chris kept me in the loop on each stage of the building process. I highly recommend both Chris and Zac when building a pool with Prestige!

Prestige just installed a custom gas grill island and sink with room for my Kamado Joe smoker! They did a terrific job! They matched the bricks from our home and tailored the island to fit the narrow space on our new patio. We worked with Chris who was very attentive and thorough throughout the process. We would highly recommend using Prestige Pools And Patio for your next project!

An Endless Nightmare — Please Read Before You Sign Anything With Prestige Pool

I'm not someone who posts reviews. But after months of sleepless nights and feeling completely helpless in my own backyard, I owe it to every hardworking family to share what happened to me. If this stops even one family from going through what we have, every word will be worth it.

In October 2024, we signed a contract with Prestige Pool for a pool and deck — nearly $250,000 of our family's hard-earned savings. We trusted them completely. That trust was a mistake we are still paying for.

Their contract is designed to make you helpless. You must pay in full before the plaster — the final step — yet you cannot test a single pump or filter until after it's done. You hand over hundreds of thousands of dollars completely blind. When I raised this, no one cared. They already had my money.

They made written commitments and then denied them. Drainage approved by email by both the project manager and account manager? Suddenly "emails don't count." At 92% paid, I was trapped. They made me pay extra for work already promised in email. I had no choice.

The moment the final payment cleared, I became invisible. I called and messaged my project manager Cody every single day. The response was always silence or "I'm looking into it." Three months have now passed. Not one person from Prestige Pool has knocked on my door, picked up the phone to ask how things were, or sent even a courtesy message asking if I was satisfied. Not one.

The plaster they installed has visible stains — and they still haven't fixed it. It's March 2026. I cannot use the pool, afraid they'll blame me for the damage and use it as an excuse.

The lights on my deck were installed wrong — and their solution was to make it my problem. I paid for premium FX Luminaire deck lights with separate zones. The electrician installed them incorrectly. After months of daily follow-ups, Cody finally gave me his answer: why don't you just buy the missing parts yourself and hire someone to fix it? I had already paid for this. In full. The mistake was theirs. But their answer was for me to spend more of my own money to fix what they broke. I was speechless.

The firepit moment is the one I will never forget — it should have been completed before the plaster. It wasn't. Months passed. Finally, in February 2026, Cody showed up. He brought a $5 bag of rocks from Home Depot. I almost accepted them — until I read the label on the bag. It said, clearly and explicitly, do not use in a fire pit. These rocks can absorb moisture and explode when exposed to fire. When I pushed back, the rocks were replaced with a cheap bag of lava rock from Amazon that looks completely out of place. Not the glass rocks I was shown in the showroom when they were selling me this dream. And when I asked why? "It's not in the contract." That sentence — those five words — is the answer Prestige Pool has for everything. It is their weapon.

A $100 garden hose reveals their true character. The crew used and mishandled my backyard hose during construction. Cody promised to replace it — first saying their Home Depot account was blocked, then in January promising to sort it, then finally telling me nothing was wrong and he wouldn't replace it. If a man cannot keep his word over something this small, ask yourself — this is the person Prestige Pool puts in charge of your life savings.

Volleyball accessories paid for in October 2024 were delivered today — March 2026. Five months of monthly follow-ups for something already paid for, with zero apology.

And over all this, I experienced racial discrimination. I don't say this lightly. I say it because it is true, and because no one — no matter how much money they spend or where they come from — deserves to be treated as less than human.

I have every message, email, and photo documented and ready to share. I just don't want another family to feel this helplessness, this betrayal, this grief of watching something, you worked years for, become a source of pain.