Constraction reviews in Frisco, Texas

*****
Edited to respond to owner’s response:

Hi Eugene, this is mark. Thanks for your response. If you’re truly interested in finding a solution I would love to hear it. You have my contact information and I would be happy to update my review to reflect any future experience.

It’s been about a year since you were out, so you my be remembering incorrectly but other than a section of driveway/walkway that has shifted about 2” after 20 years of cars driving on it, there is not “widespread ground movement”. No issues with home foundation, street, etc.

Regarding communication, the only thing constant about it was that I constantly had to ask for someone to respond to my emails. Almost all of my emails required a “can I please get a response on below” follow up after about a week of waiting. This shouldn’t be a surprise to hear as I called out the frustrating lack of communication twice via email.

I would love to resolve this issue but cannot spend thousands of dollars on a solution that has no guarantee/warranty attached to it.

Please let me know your thoughts on a resolution.

Thanks!

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I thought paying a premium price meant I’d get premium quality and service. That was not the case.

I was hesitant about getting a travertine deck but was told during the sales phase “don’t worry about it, it won’t move, look at the travertine in front of the store…”. It looked nice so we went with it. Brought up concerns about shifting to project manager during construction and was told again “don’t worry about it, we’ll compact everything and it will look great”. I should have trusted my gut.

For the last 2.5 years the deck never stayed level for more than 6 weeks. I asked the warranty person to send someone out to try something different than what they had been doing but they kept sending the same crew to do the same “repair” and it failed the same way after a few weeks.

Finally got ahold of the owner and construction manager who said ground movement, not covered by anything. They offered to try chemical stabilization at my expense and with no guarantee or warranty on its success. Was going to cost me around $3k, so I had a structural engineer look at it (not cheap) and he said ground movement is always an issue in Texas soil but the decking shouldn’t fail the way it did if everything was compacted properly and erosion was managed properly, which it was not. Prestige offered to fix the way the engineer recommended but at my expense…not sure what the original six-figures of checks I wrote were for if they didn’t include a stable deck. I guess I paid for a chance at a stable deck and lost? I’d understand if it was an old deck that needed work, but this was an issue almost from the day we filled the pool.

My project manager told me he had over 30 pools he was managing while mine was being built which is why I felt more like a project management partner and less like a customer. He worked hard and cared about doing a good job, he just had too much on his plate.

Nobody seems to stay: project manager, design/sales person, warranty person, original construction manager all no longer there.

Various other issues with plaster, Polaris, and more that I just don’t have the energy to pursue anymore. To summarize, I was told issues would be addressed and they never were.

What was supposed to be a fun project for my family turned into a constant source of stress.

Owner has never responded to a phone call or email from me. Construction manager almost always requires a follow-up email in order to get a response.

I was polite and patient and it got me nowhere. I hate to leave a bad review but it’s been made clear to me that they are done with this project and satisfied with where they left it, which leaves me to figure it out on my own.

You never really know what you’re getting with a pool company — I’ve had some bad experiences in the past — but these guys were awesome. Easy to schedule, showed up on time, and took care of the job. Would definitely use them again. Highly recommend.

Worked with Chris at Prestige Pools to get my pool equipment moved. He and his team did a great job and provided uplifting customer service! Thanks for the work!!!

Chris Hamilton was the construction manager on the build of our 12 foot outdoor kitchen. We cannot say enough good things about him. He was professional, courteous and thorough in every aspect of the build. The owner of Prestige is also great in every way. A great company to work with.

This experience was amazing and Chris was the absolute best PM we could have ever asked for! It’s was not only a pleasure working with him through the whole process, I can honestly say he became a true friend! I’ll recommend this company to anyone (and largely because of him!)

Outstanding Experience with Prestige Pool & Patio!

I recently had a pool installed by Prestige Pool and Patio, and I couldn’t be happier with the entire experience. From start to finish, Chris and Toby were exceptional to work with — professional, responsive, and truly committed to delivering quality. They actually finished ahead of schedule, which is rare in this industry, and every step of the process was handled with care and attention to detail.

They were punctual, accommodating, and made sure everything exceeded expectations. Eugene, the owner, was also personally involved early on, and his professionalism set the tone for the entire project.

The finished pool is beautiful, and the whole process was smooth and stress-free. I would highly recommend Prestige Pool and Patio to anyone considering a new pool. Their team delivers on their promises — and then some!

We are thrilled with how our pool turned out. The finished product exceeded our expectations. Chris was always readily available to answer any questions or concerns we had throughout construction and appreciate his responsiveness. Chris and his Prestige team did an excellent job.

Great experience with Prestige. Zac and Chris were both great to work with and they delivered the backyard we were hoping for and were available throughout the entire process! Highly recommend!

We had another great experience with Prestige Pools. Chris Hamilton was not only our sales rep, but he was also the Project Manager. His knowledge and professionalism was nothing less than first class. We built a pool 4 years ago and Chris was instrumental in guiding us through our new patio/decking improvement.

Prestige took on our backyard pool and patio project this summer. I can’t recommend them enough. Very communicative, informative, and patient with our many questions. I worked with Cassandra on the plans and Cody was our project manager. Both were above and beyond representatives of the company and a pleasure to deal with. Their informational content on social media helped me understand what was going on with our project along the way. Couldn’t be happier with the end result!

Toby was recommended from a neighbor . I told him I wanted something simple not deep and he came up with a really nice design . Cody the project manager and his team made sure that the pool was completed on time with care and professionalism. We are very happy with the pool.

Prestige pools did an outstanding job on our pool. We had a bad experience with the previous pool contractor, Prestige stepped in and we saw immediate improvements in the communication, professionalism, and work product. Zach helped with the pricing and set up, our experience with him was top notch. Chris was over the construction and he was great. He was very engaged in the project, great communication, easy to work with, and responded to any question or need immediately, even during off hours. I hope this is my one and done pool but if I ever move or know anyone installing a pool, I will be recommending, very strongly, Prestige Pools. Thank you guys!

Excellent staff and superior workmanship!

Service is amazing highly recommend their services.

They are very helpful in learning and understanding a pool.

Knowledgeable employees. Clean environment and great selection of pool supplies

The most terrible experience I have ever had. Cannot believe this is a business that does what they supposedly do what they do. I totally wouldn't do business with this company completely a disappointment and dissatisfied

Kevin was amazing!

Our old pool was demoed and a beautiful new pool came to life. Amazing design and construction.

VERY POOR SERVICE! Had damage to concrete, laid all concrete rebar right on the dirt, broke code. Buyer beware. Check out other reviews before purchasing from this company. Already having issues barely a year in.

Amazing service and quick action after the hard freeze here in Dallas. Happy to have chosen Robertson a second time for our build.