Reviews of local pros in Frisco, Texas

Service is amazing highly recommend their services.

They are very helpful in learning and understanding a pool.

Knowledgeable employees. Clean environment and great selection of pool supplies

The most terrible experience I have ever had. Cannot believe this is a business that does what they supposedly do what they do. I totally wouldn't do business with this company completely a disappointment and dissatisfied

Kevin was amazing!

Our old pool was demoed and a beautiful new pool came to life. Amazing design and construction.

VERY POOR SERVICE! Had damage to concrete, laid all concrete rebar right on the dirt, broke code. Buyer beware. Check out other reviews before purchasing from this company. Already having issues barely a year in.

Amazing service and quick action after the hard freeze here in Dallas. Happy to have chosen Robertson a second time for our build.

Absolutely responsive and they fixed and detected my pool leak after two other companies could not do

The technician took the time to explain and save me money if work wasn’t required

The follow up and support from the office was excellent

Most importantly they gave me a discount for serving our great country as a combat veteran

All veterans and families of veterans should use this company 100%

Highly highly recommend Robertson pools

Loved working with Ben. His design was amazing.

Best place to go for chemical check and to buy supplies for pool upkeep. Roger takes care of his clients. He uses computer reading of chemical levels, so u are not counting on some kid with a dropper. Have not used service department yet but will update when I do.

Worked with Steve and he put together a plan for the backyard of my dreams!

Gary Purdue recently came out to help with our in ground cleaning system. He showed up on time, was incredibly pleasant and fixed our issue quickly. He is professional and knows what he's doing. When I had another issue he took my call over Thanksgiving and had me run through a few steps on the phone. Then he called me back 90 mts later just to make sure it was working properly! That's service you don't see too often these days. Thank you, Gary!

I thought this pool company was going to be the one; a $56,000 pool became a $68,800 dollar pool due to Covid prices (I deal with it). I am now informed that prices on a signed contract are inaccurate, resulting in a $9,000.00 increase and Robertson Pools cant explain why. I am tired of the run-around with this company and I am tired of calling/ leaving messages without a response. Avoid the bait and switch scams with this one.

Must be a good time to be in the pool business. If you are looking for a non-responsive, give you the run-around pool construction company, than this is the company for you. Can't even get a quote from these guys after about 5 calls, and weeks passing. Probably best, so if they ignore during the sales process, I'm sure they will ignore you when you build and something goes wrong with the pool!

Never got around to having them build a pool. Based on my experience, I would strongly recommend that you avoid this company. I tried for over 3 months now to just get them to give me a design and an estimate. Every fourth email or so, I would get a message from their general manager - Dave - saying "hey we are really busy but we will provide this to you within a few days..." 3 months later - nothing. I have spent all of 5 minutes on the phone with a designer in the pat 3 months. I finally contacted the office and asked to speak to the owner. I was told that the best person to speak with was Dave - who seems to be part of the problem. The lady that I spoke with was very nice and asked me to send her an email and she would make sure that it got attention. That was a few days ago - and as expected no response. If a company is this bad during the sales part - then I can only imagine what they are like after sales support. Below is my email that I sent to them - do business with them at your own risk!

"Hello. Thank you for taking my call today. It is what it is, but I first reached out to Robertson end of July 2020 – it took a few weeks for you to get back to me (totally understood with the crazy rush of pool building). After 2 weeks – I received a response – and I in turn responded with all questions asked + my property survey. 1-2 weeks went by with no word – so I reached out – I was then assigned Kevin. Kevin called me that same day – but then he said that he would stop by the property as it is on his way home and get back in touch with me. After about 3 weeks of not hearing back – I contacted Dave and Kevin – no response. Finally at the end of September – Dave emailed me saying that Kevin stopped by my house again (umm…no communication to me about that – so kind of question it). But in any case – you all would have something to show me within the next few days. I even went so far as to send a diagram of a very rough idea of what I was looking at.

Contact Dave after a week to check on the status – no word.

So at this point – it has been over 3 months, I have spoken to a designer for all of 5 minutes. Still have no design or really anything other than me pounding my head on the table. I am totally not trying to be difficult – but I simply can’t believe that I have been begging for a company to return my call so that I can then turn around and pay a lot of money to have them build a pool?"

It was fantastic experience from concept to completion. Robertson Pools have responded immediately to any questions we've had. We will recommend them to anyone!

I have been watching a Robertson Pool being installed in my neighborhood. The quality of workmanship i have observed has been top notch. I will be using them for my upcoming project.

Great experience getting the pool of our dreams! We put off putting in a pool for years, not wanting to deal with the hassle, but Robertson Pools made the experience seamless! This will be our best summer ever!

Robertson remodeled our dated pool and we have continued to use their weekly cleaning service ever since. Excellent customer service. Highly recommend calling Robertson for all of your swimming pool needs.

Using Robertson is a bad decision that will haunt me for a lifetime.

Over zealous sales people making commitments that construction can't meet, terrible communication, no follow up or ownership.

If you decide to use Robertson, please understand that whatever they tell you will be done, will not happen 80% of the time. Not sure where the breakdown in their process is, but for some reason they say they will show up to do something on a given day, but never show up. No call, no explanation. I understand that delays happen and things come up, but I don't understand why you can't communicate with the customer and frame an honest picture of the situation.

We have had our pool for almost a year now and are already having tile fall off, we have a leak (that they won't acknowledge. If you have to put an hour's worth of water in your pool every other day, you have a leak, it's not evaporation!!) AND we have yet to have our final inspection done.

We are stuck with them now, but if you are looking for a pool builder, recommend you explore other options first.