HVAC reviews in Georgetown, Texas

The service was great for this trip. However, I am still not happy with the initial installation and I have asked a representative to call me to discuss this again. Initial installation was faulty and still creating problems. Everyone who has come out has commented that it was not installed properly. I will use this company for maintenance, but when I need to replace, I will definitely use a different company.

Not a good experience from the start.....on 8/12 called for pricing and scheduled same day service. Tech arrived late and as he's walking up the driveway he states "I don't know what you were quoted but it's going to be more" (uhmmm.. what! My AC needed refrigerant (what I got pricing on and confirmed they had it) tech doesn't have refrigerant with him, so had to go back to the office. I called their office to reconfirm my price, it was finally confirmed. They scheduled a different tech for 8/13. Tech arrived about 4 hour after my service time frame. My AC is a R22, takes at least 6lbs to refill /recharge it. He "completed the service " says the unit is good to go. Today on 8/18, the AC is blowing warm air again. This is ridiculous! Robbery! Service paid for but not rendered.

Wayne did a good job of arriving on time, sizing up the entire project and pointing what he sees as the best choice for our home. He was polite and knowledgeable. .

Express HVAC has been great every time we have used them. When the freeze it and our heater went out they were right there and ready to help. We signed up for their maintenance program so we save 10% on all services and they come check on the systems twice a year. 10 out of 10 will use them again.

Dan was extremely helpful! Our HVAC system went down and weren’t sure what to do. He helped us over the phone late at night and turns out it was a blown fuse. Excellent, excellent customer service and will use Express again! Thank you!

I was really happy with the service.........until I wasn't.

I was having an issue with my Sensi thermostat not turning off the heat. Visited the Sensi website to troubleshoot and not finding an answer ultimately searched for a local Sensi dealer to fix the problem. Called Express HVAC because they were on the website as Sensi Professionals.

Very friendly response and technician was dispatched quickly. Technician shows up and takes a look at the thermostat and states it's wired correctly and double checks wiring at furnace. Charged $89 informed us that the thermostat was defective and later sent invoice stating to replace thermostat. Spent $100 replacing thermostat and installed using the exact same connections. Still didn't work correctly. Out of frustration I called the Sensi tech support line. While on hold for over an hour I sent an email to Express HVAC informing them that replacing the thermostat didn't solve the issue. Finally got a Sensi tech support representative that asked that I describe how thermostat was wired. Within 30 seconds the representative told me the thermostat was wired for a heat pump and not a gas furnace and instructed me to move one wire to another terminal. Moving the wire fixed the problem immediately. The representative told me that any qualified AC technician should have recognized that the thermostat was wired for a heat pump and not a gas furnace. Now I'm out $89 for a service call that should have fixed the issue plus another $100 for a replacement thermostat when there was nothing wrong with the first one.

I contacted Express HVAC by email explaining what had happened including a picture of the before and after wiring and voicing my disappointment. I had hoped to resolve our issues before leaving a review but after almost a week with no reply to emails or voicemails I feel like I need to inform potential customers of what may be in store using this company.

Express HVAC has for years kept my 15 yr old units operating in top condition! Every technician sent to service my units has been personable, professional, and knowledgeable of their craft. I absolutely recommend this company and give them the maximum stars!

Came out same day to assist with my bad AC unit. Was able to diagnose and get a temp solution fix until parts came in. Thanks for keeping my family cool. Professional and thorough.

These guys work with my pain in the butt schedule and ordered an oddball part in order to fix my air conditioner on my RV when nobody else would. Guy was here when he said he was going to be here did excellent work got everything knocked out and I could not be happier

Highly recommend - We called late in the day and someone was out that evening to look at our a/c unit. That same evening we were able to set up the installation and arrange a 0% financing plan. The installation took place the very next day and our house was nicely air conditioned in just a few hours. Whole process took less 24 hours and we were kept in the loop the entire time. No wondering or guessing what would happen next. They even did a 2 week post install inspection just to make sure everything was working perfectly.

Tim is amazing! I called when our AC started overflowing and he walked me through how to fix it over the phone AND even offered to come help me within 15 min as it was a minor fix. I would recommend this company to anyone as it’s hard to find folks not just trying to make a buck these days! Thanks Tim and team for helping today.

We recently bought a home, and noticed the AC was struggling to cool as well as it should. Our realtor recommended Express as he has several dealings with them in the past, so we figured we'd give them a shot.

They were able to get a technician (Tana) out the same day to take a look, he took his time, was knowledgeable, answered all the silly questions I had and made recommendations to improve my AC within my budget, and he even corrected a few problems at no charge just because they were easy quality of life fixes.

Out of several companies who came out, Express was the only one that identified the work that needed to be done, didn't try to upsell me on equipment or services I didn't need. I was provided a quick and easy to understand bid for the work he recommended, and a few days later, they were out doing the job.

We couldn't be happier with the services they provided, my house is being cooled 100% better, the end price for the job was spot on with his estimate for the work.

We're so happy with the work they did, we just contacted them again for insulation work for the attic, and I'm sure they will again provide us with a fair price and quality service.

i was in need of a reliable unit to cool down my garage. john came out to give me a quote. he was very informative and transparent about what i needed. my tech was Tana and his customer service, knowledge, and professionalism was downright impressive. my experience from start to finish was excellent. highly recommend these guys for honest, reliable work.

Outstanding services as always. Had my heating failing and, within a business day, HVAC had a technician repairing the failing system and providing preventive maintenance to the other one. I’ve been a long time customer, and I’ll continue to be for the foreseeable future.

When I called them they were at my home in less than 10 minutes to assess the situation. Tim and his guys went above and beyond to replace my HVAC as quickly as possible. They were very professional and courteous. I highly recommend them!!

Tim is amazing! my husband and I have been in a pickle with no cool air for the past two months in one of the hottest summers on record. Tim and his team have jumped right in to help us find a solution where other companies have missed. Most importantly Express HVAC has treated us like valued human beings and made sure we had some reprieve while we figure out all our options moving forward. I am impressed how they are not rushing us to make an extensive and expensive replacement but encouraging us to walk with patience while we figure out the full reason our system is/was failing. Trust in service providers is such a valuable commodity. I fully trust the level of care we are receiving. Thank you.

We had our HVAC system checked, as it is almost 3 years old. Two very well trained technicians reassured us all is working as designed. Fair pricing, and easy to schedule. We recently had a blower failure, on 11/24 the tech. diagnosed the problem. Lennox warranted the fan and installed the replacement today, 11/27! Great service!!

Express HVAC came to service my AC units and did a great job. The tech found an issue and fixed it without gouging my eyes out with a cost. Was simple and included with the visit. Usually ac companys will try but not this one!

Our heating system is not keeping up with the cold. Up on calling in within 3 hours we had a service take here named Jason was very friendly and extremely knowledgeable has diagnosed the issues and needs to order parts to repair the issue. He did show me how to do a few workarounds to get some heat in the house so that we can stay warm long enough to get the parts in and installed. All in all Jason was great

I've used these guys a number of times when I've had HVAC issues. They are quick to respond, are able to quickly diagnose the issue and are reasonably priced for the incredible service they provide. I don't hesitate to refer them to my friends and neighbors.

Fast friendly knowledgeable service.The maintenance service plan is a no brainer for us. We are always so confident with the service we receive from Express HVAC.