HVAC reviews in Grand Prairie, Texas

First, the team was very quick to give me a call to discuss my needs and schedule an appointment. Then, they gave me a call the next day (day of appointment) and let me know that a time slot opened up and they were going to be able to get to me earlier in the day, which was great. When he arrived, Ben was very kind and helpful, but also very thorough and also explained why he was checking for different things. He never talked down to me like some other techs for different companies do. He also encouraged me to follow him and learn a few tips and things to keep an eye on. Very happy with my experience!

Our A/c was out. We have a Lennox system and they gave us the number of Bon Air. I have to say that it, even though it cost quite a bit, it was an awesome experience. Ashley was awesome, period! Diagnosed the problem in just a few minutes and got us back up and running. I plan on using Bin Air for all of my A/C needs in the future!

Enrique and his team were courteous, patient, and really went above and beyond installing our new HVAC system and keeping us informed throughout the process. They are super knowledgeable about the products and I have full confidence that I’m getting a quality, reliable system for the price. Couldn’t recommend Bon Air enough!

LEFT US WITH NO A/C FOR TWO MONTHS DURING A HEATWAVE!
Told my wife and I that they could fix our A/C in two weeks before the end of May. By June we had to practically beg for a "temporary" A/C unit. They brought us a portable toshiba unit that goes for about $200~$300 from home depot. It came with a mysterious wooden box, that my wife and I had assumed was just a platform for it. As June progressed and the Texas summer heat set in, we tried calling them about fixing our A/C. There was no response. We continued to rely on the toshiba unit until the box beneath it began leaking water all over our carpet and mattress (which we had moved in order to sleep in the cool). Turned out the toshiba unit was filling the wooden box with water the whole time. We had run out of patience completely and called a different company, who fixed our A/C in a matter of days. Later in July, Bon Air called us back, we told them what happened. A man named "Cody" was incredibly hostile to me over the phone and the very same day rushed out to our home to pick up the toshiba unit and soggy box. He had only excuses and no apologies to offer. Even tried to get on a technicality and insisted on plugging the toshiba unit in to check that it worked, saying it was a very "expensive" piece of equipment. It worked fine, Cody seemed disappointed, but at least finally hauled it and the soggy box away. Would not recommend this company ever. Attached our photos of the water damage.

I have recommended them for years. The owner just sold, but I think the new one will do a great job.
Just had them repair a system a Tennant did not take care of. It was the weekend and they were there both days. Great service.

I guess things have changed. I have been waiting for an estimate for over 6 months. I have tried emailing their site with no response.

Thank you for your response. If he called, it wasn't from a known number, and I asked for something in writing to be emailed. He must have misunderstood that.

We used Bon Air for over 10 years. Experience is great but lately their pricing has gotten out of control. We recently had them come out and diagnosed an issue with our AC. Charging your customers $170 a pound for freon is insane. Diagnostic and freon and still no repair was just over $600. Sad to say it but time to look for another company. They didnt even bother to call us to price part needed. Not satisfied at all and this is honest truth. Even worst they dont even bother to check warranty correctly. Our AC still had the 10 year warranty effective last year and they didnt bother check. We were out again over $1000 for blower motor and install. These are facts!

Update 09/02 - Warranty repair and replacement of blower coil unit. Didnt cost us anything as it was covered by 10 year warranty for Sams Houston homes. They also discovered drain pan was cracked and bon air tech failed to point this out. I appreciate bon air trying to reach out. I did try getting a hold of Management but got answering machine. So disappointed as we should of been covered for previous blower motor and again told warranty was expired when it wasnt.

The whole experience with Bon Air was excellent! From initial sales visit to final installation and post install checkup were smooth and without issues. Cody was great, Bon Air did what they said they were going to do.

I like receiving the email invoice with a detailed description of the job, along with pictures. Very thorough and organized. I will definitely call them again.

Highly recommend Bon Air Service Co! They are extremely knowledgeable, respectful and are fairly priced. Wouldn't use anyone else!

Enrique, Josh and Moses were AMAZING in ALL aspects of the work they had to do to get me a NEW AC unit as if I never had one, so they had a lot to do! Very knowledgeable, polite and hardworking people! I recommend them to everyone in need of any AC unit needs!! Simply Tremendously Company to TRUST!
BON AIR is so COOL and so is my home during this HOT Summer days!!

Jon did a great job of maintaining or HVAC systems before summer! They are a top-notch company!

-Star Review: Outstanding Service!

I had such a great experience with Jason Chalmers when my AC unit suddenly broke down yesterday. He was incredibly patient with me and took the time to explain everything he was going to do, which really helped put my mind at ease. He walked me through the repair process, the pricing, and even gave me clear information about the company's membership options without any pressure.

What really stood out to me was his professionalism and kindness—especially considering he came out on a Sunday night, after hours to make sure my AC was fixed.

If you're looking for someone who is knowledgeable, respectful, and genuinely cares about helping their customers, I highly recommend Jason and this company. Thank you so much for the excellent service.

Jason explains things in a thorough and intelligible manner. He is clear and careful and insured that we understood the repairs and why they were needed. He was patient and friendly and made us very comfortable with everything he did. He has outstanding customer service skills, and we are confident in his work.

I called Bonaire for help getting my ac and furnace ready for my new buyer at 3pm and they worked me in on a Friday! The technician, jimmy was very professional and knowledgeable I had a compositor replaced and 1 pound of refrigerant added. Thank you for helping me at the last minute!

We recently called Bon Air for the first time, and it certainly won’t be the last. Our service technician, Jimmy Elliott, was incredibly professional—he took the time to explain each component he was evaluating, making sure we understood every step of the process.
The customer service was outstanding. Our call was expedited for same-day service, and the necessary parts were delivered directly to Jimmy, ensuring our unit was up and running before the day was over.
Bon Air is a number you’ll want to keep handy. Thank you, Jimmy, for your expertise and dedication!

I highly Recommend this company! They are very professional, Knowledgeable , Respectful and they have reasonable prices. They installed new unit in summer for me .
Very CLEAN and fast service!
I’m also happy with the Services after installation and all the follow up .
THANK YOU 🙏

Bon Air made the entire process easy. Mark who helped me schedule the appointment understood my needs and explained the services thoroughly so I knew what to expect. Jason, the technician that serviced my home, was prompt, professional, and thorough explaining the details of his visit. Definitely recommend Bon Air!

Our Air went out on the 23rd of Dec. We were expecting a house full the next day and it is 80 degrees. Thank God for Jimmy and Bon air who came on Christmas eve and fixed us rite up. They are always knowledgeable and friendly. She we have the plan with them it did not even break the bank! Thank you Jimmy for working on Christmas eve!

I called BonAir solely based on the reviews I read. I have to say after reading the reviews and comments, I was very impressed. That gave me more confidence in choosing to use BonAir for my A.C. needs. Once I called, the woman on the line was so kind and even laughed at my jokes, given the circumstance. After speaking with her, thirty minutes later- Jimmy Elliott showed up at the door. He is my family’s hero!! He explained everything that was going on with my a.c. He also was about to leave when he finished and I’m glad he did a last minute check. He found another issue and fixed it in only a few minutes. As long as BonAir is in business, they have a lifetime customer here!! Thank you to all!

The HVAC service was very reasonably priced and John Caballero was easy to work with and in explaining the status of his work as he progressed.

However, I feel the price quoted for the suggested repairs at nearly $1,000 was exhorbenant. I have never received prices like this in my life. I am now faced with getting second opinions for comparable work in the marketplace. We'll have to see how that comes out.

Our AC installations by Enrique and Moses was top tier. These guys arrived early and stayed until the job was done. Our new AC units are purring like two baby kittens! 🤣 Enrique thoroughly explain the work involved, he even made recommendations for Bon Air’s maintenance plan, of which, we signed up for. Both he and Moses answered all our questions and cleaned up thoroughly after themselves wearing the red booties while inside our home. We without a doubt made the right choice by going with Bon Air AC services. Also, Cody Sims our sales rep was awesome too! He checked in with us throughout the install and was very professional and knowledgeable. Overall, an excellent job by the Bon Air Team. Even Wendy, the scheduler was great and friendly. 5 star elite indeed!