Reviews of local pros in Grapevine, Texas

I really wanted this company to be good because I heard their commercials in The Ticket radio station and saw a ton of good reviews. I did not even really get to experience their service. My appointment window was 12-3 and they said they would call with a 30 min heads up. When 145 rolled around I called because I had not heard from anyone and had read a review that someone else had a problem with them not showing up during the scheduled window of time. Luckily I checked because i was told they rescheduled me for 2-6 without a call or notification to ask if that was even a good time. I rearranged my whole work day around this appointment. I understand appointments go long but would have appreciated a call to inform me of the issue. Very disappointing. I gave a 2 because of the horrible first impression. I cancelled and called someone else. I may or may not try them again.

Thank you for coming out Scottie! The install crew was very professional. They made quick work of replacing our AC system. The even installed our smart thermostat for us!! Great Job!!

Old AC died, had Elmers come out and review the situation. Offered me repair options and replacement. After review we decided to go with replace and got a fair deal on the cost and peace of mind with Elmer’s quality service. Carl and crew came and did the install and in just a few hours had everything done and purrrring. Very pleased with service and professionalism. I highly recommend Elmer’s to anyone.

Andrew did a great job. He was thorough, respectful and didn't leave a mess behind him.

Rigo did great job he done maintenance in my three AC unit and he took a pictures for all the problem I have and he was so helpful to explain everything he did step-by-step and he changed the filter and he checked the AC unit on the attic. He was so well mannered guy nice working with him definitely recommended and highly recommended.

Scheduled these guys to come out from 8am-12pm window. I took off work to make sure I was home. Funny thing is I’m here at home, but I don’t see Elmers anywhere. Hold on let me double check and see if there outside, I’ll be right back………….ok I’m back, nope I don’t see Elmers anywhere lol. Not outside in the driveway or in the crawl space, I even checked the bathroom in case the service guy had bad gas station sushi for lunch and snuck in when I wasnt looking.

I get stuff happens and people run behind but have the common courtesy to let me know so I don’t lose money, money this company is going to want to in order to do the job. I will say that the customer service lady was very apologetic and a manager did call me to sort things out but if you can’t communicate and show up to a estimate l, how can I trust you to do a job.

The guys who installed the new furnace and control board on Monday forgot to do one of the tasks so had to come out again yesterday. Then we noticed when the furnace came on every time it felt like air conditioning for about 10 or more minutes until it finally warmed up. So had to call again this morning. Unfortunately, they don’t have the part and it’s a Saturday so they can’t fix it. This is bad because with the wind chill tomorrow morning it will feel like the single digits. In addition my husband is having major surgery Monday morning and the technician who came out was condescending to me. 🤨

Chris Grammer & Jason Shanks are the best! These technicians are knowledgeable, courteous, and professional. We were given both repair and replacement options (true to Elmer’s word), and we never felt as if we were being pressured into making a purchase. We would gladly welcome Chris and Jason back into our home for all our ac needs!

Got a newer AC system around July and had excellent politeness with professional installation. Great service and reasonable price for new unit and we are enjoying the experience with comfort and reliability.

Andrew was very friendly and knowledgeable answered all questions we had. Was very quiet and courteous while he did his annual HVAC system inspections..

I just had Elmer's technician Scottie Baker do my HVAC system check and he was truly informative and thorough, educating me about my whole system well enough to the point where I signed up for their yearly service and want Scottie to be my tech guy all the time! He also taught me why my bedroom wasn't cooling off with two vents as it's the last one coming off the plenum. He said they make their plenums longer so all the air is efficiently distributed. How many AC guys would tell you that? Thanks Scottie and Elmer's!

Technicians are always so professional and efficient, and a timely report is always rendered after inspections which includes photos of any findings.
Andrew and Trent, specifically, spent extra time with me working out a strategic timeline which prioritized repairs relative to
urgency, and I definitely appreciated the consideration they gave to respecting my home, ie: not tracking in dirt, being cautious with landscaping while accessing the units, etc.

Bryan from Elmers Service provided complete estimates with varying levels of service options- I appreciate the transparency of their analysis and follow through. I did accept the estimate and work was completed later that day by Jose’s team who came out to complete the agreed upon service all to my satisfaction- great job to you all!
I did require another issue to be addressed after the initial visit that was unrelated as my drain line became clogged and Bryan was able to come out that evening and complete the repair. Great customer service and response/ repair time.

After being without AC for 5 days and a horrible experience with my home owners insurance, my husband called Elmer’s to look at our unit and give us a quote on a new one. They were there promptly the next day and the technician was phenomenal. He took lots of pictures and explained every single thing that he saw so I could understand. He wasn’t pushy like most salesmen and he explained to me the dangers of the damage on my current unit. It was pretty obvious that my unit was beyond repair and it was time for a new one.

The engineer, Christopher, was out that night to inspect and review our options. Again, he was not pushy like most salesmen, but instead, he explained everything that was wrong with our 22 year old unit. He then went over what he felt were the best options specific to our house and our needs.

The next day the guys were here to install the new unit. Eluid, Omar, and Ryan were extremely efficient and worked as a team to get the job done. Eluid walked me through each part of the items installed and and then taught me how to use the new thermostat. They were very nice, professional, and informative.

Then later that day, two guys were out to the house to clean all of the air ducts.

I have to say that this was the absolute best crew we could have had to work on my house. Every single person I encountered was friendly, professional, knowledgeable, down to earth, and had my best interest in mind. I will definitely be recommending Elmer’s to anyone in need. From the bottom of my heart, THANK YOU for your wonderful team!

Chris and Ethan have just finished repairs. They were quick, thorough, and polite. They didn't even lose their cool as they had to fight my motor blower out of the system. Once they turned the system on in less than 10 minutes my house had dropped 5°. Beyond impressed and grateful.

Scotty has been congenial and is knowledgeable about his profession . I appreciate him explaining answers to my questions and showing me photos of what he found and addressed. His level of integrity is outstanding and so appreciated.
Thank you

Scottie took good care of us for the biannual systems check. He identified some potential issues that we had him resolve while he was here. Great guy, and super friendly! We are so glad we switched to Elmer's because of their people, fast service, and fair price!!

Praise the Lord we heard a commercial to call Elmer's when other companies say must get knew system. Yes, my ac is older, but has many great parts. Greatly appreciated Mike showing pics & explaining what really should be fixed, could be fixed, or bare minimum. Were able to get an appt quickly. Chris came out & did fantastic work, and kept me updated about the progress. An old part needed to be replaced which Chris replaced .During the time we were without ac,Elmer's graciously loaned us a portable ac unit. Days after ac was working, Chris returned to pick up that unit. While I thought he was merely listening to me tell of how amazed and grateful I am to Elmer's and Chris, he was actually also listening to the ac cycle. Loved that he reassured me our ac unit was working correctly and sounded just fine. Often people and/or companies squeak by, but not Chris or Elmer's! One of the very best calls I ever made was to them. Need help? Call them. You will get prompt, skilled, honest service.

Rigoberto was excellent, efficient and professional we felt very comfortable with him in our home! A company that hires people like him are definitely on their A Game I’m grateful that we purchased our new HVAC system from Elmers I highly recommend this company!

They were super nice and honest, and very quick to get it repaired. Derrick was very detailed and honest with what was happening and answered all my questions and Kim in customer service was VERY VERY sweet setting up my appointment

Trent and Rigo were awesome, very thorough and didn't pressure me to spend any additional money. Truly felt like their goal was simply to inform and offer whatever solutions I was comfortable with. Didn't feel pressured nor like I was getting taken for a ride. Highly recommend the Elmer's Service Plan, which is why they were out in the first place.