Reviews of local pros in Grapevine, Texas

Scottie was awesome! He did a thorough investigation of my entire hvac unit and explained all of my units issues to me in great detail and provided solutions for everything! I highly recommend this company to anyone needing a great ac company!!

Paid 4k for HVAC repairs and was told problem was fixed and system running fine. Ran fine for 2 yrs and today while still paying out my old repair in payments, now system has a leak and now will be 2,700 to repair. As if the average American household are cash cows. Ridiculous! Oh but was recommended to upgrade to an entirely new system. God know how much that will cost….an arm or leg perhaps? So disappointed in Elmers!

Scottie B was absolutely amazing! New home owners on move in day with no thermostat working. He fixed the problem quickly and explained what happened easy for us to understand.

Scottie was very thorough as he inspected both inside and outside units, as well as the heater. He took videos and pics and explained them as he went through them. He even checked for natural gas leaks! (None found!😊)
He was courteous to me and respectful of my home, not wanting to get mud on the floors. Thank you, Elmer, for hiring competent people that are also personable! I called Elmer's to get a second opinion on a repair and I have a lot of confidence in his estimate!

Scottie was a very nice and and knowledgeable technician I am glad I went with Elmer’s Home services for my Heater repairs I will recommend Elmers home services to my family and friends good job Scotty👍👍

Scottie was great. He was polite, pleasant, and professional. He worked thoroughly to isolate the cause of my problem and quickly corrected it. Throughout his work, he took time to keep me informed and educate me on the situation. Five stars, excellent work!

Okay, they’re the best of the best! First when John initially showed up he was so professional and caring! Very empathetic to our issues with our entire family being in a hot box. He made the effort to get us a portable AC so we wouldn’t suffer. He showed us all the options and wasn’t being a pushy sales guy but also I knew because he could also perform work to be done and not just a man with a clipboard. He made recommendations without saying we had one choice and it was going to kill us financially. He gave us the layout and was extremely specific and told us in ways we could understand. Allowed us to pick and choose specific to our household needs and wants. The very next day the crew came and did a fantastic job actually quicker than was designated. Not only this they did extra, they went above and beyond replacing both boxes, ensuring no damage to ducts via camera and adding an additional 4 inch filter along with new filter installation! Junior along with the entire crew ensured a more than perfect job! The warranty is great and not only are they ensuring that it works perfectly out the door but for years to come! So Junior actually came out on the next Sunday on his day off and purchased us the Google nest just for us he knew most people had the Google us no different and he took that extra all upon himself off the clock at no extra charge! All in all we will be using them permanently from here on out! Junior and John fantastic along with everyone and from initial call to out the door nice and cold!

Chris and Jay did a great job installing my new 2nd floor HVAC system during the extreme cold day yesterday. My second floor temperature was very manageable throughout the process. MyChris answered all of my questions about the resort and install. Pricing for a new HVAC system was very reasonable compared to previous quotes from other companies.

⚠ Exhausted, Grieving, and Pressured – Elmer’s Took Advantage When I Was at My Lowest ⚠

Tried to sell us a $4000 system for over $26,000 marked down to $17,000

I’m writing this after days of reflection and a growing sense of anger and betrayal. I trusted
Elmer’s because of my mother’s glowing recommendation—she had a wonderful
experience. I expected the same. Instead, I was manipulated by a sales process that preyed
on my exhaustion, financial hardship, and personal grief.
I contacted Elmer’s to diagnose what they said was a “completely fried” HVAC system. The
technician arrived and was friendly, maybe too friendly. He began setting me up
immediately—talking up the salesman I was about to meet, saying Elmer’s could’ve sent the
hard-sell, “take-it-or-leave-it” guy, but instead they were doing me a favor by sending their
“generous” salesman. Someone who “works with people,” gets them “every deal possible,”
and actually cares.
Well, if this was the generous one, I don’t even want to imagine the other option.
When the salesman arrived, I was already running on fumes—48 hours with no sleep—and I
had shared that fact with them. I had also opened up about recent personal loss in my
family, which made me emotionally vulnerable. Instead of giving me space or showing
sensitivity, they fast-tracked the entire process.
I asked for costs directly. I asked to see the numbers. But instead of answering me, the
salesman said, “I’ll get that for you, but first let me explain…”—and launched into a long,
scripted pitch. He talked about efficiency, airflow, lifetime energy savings, bundled
upgrades—everything but the one thing I asked for: the actual price.
Eventually, he put a few papers in front of me to sign, then personally called GreenSky to
initiate financing. There was:
No detailed quote
No line-item breakdown
No visual estimate to review
No actual time given to think
And most importantly—no empathy.
They knew I was exhausted. They knew I had no funds. They knew I was grieving. And still,
they pushed me through the financing process with charm, speed, and zero transparency.
What should’ve been a helpful, informative conversation became a funnel designed to trap
me into a loan I barely had time to process.
Below is a list of agencies followed by the list of complaints I’m filing about once I secure
another loan and get my family cool.
Texas Department of Licensing & Regulation (TDLR)
Better Business Bureau (BBB)
Consumer Financial Protection Bureau (CFPB)
GreenSky Financing
Elmer’s didn’t just fail at customer service—they failed at basic humanity. I won’t be quiet
about this. And I hope no one else finds out the hard way like I did.
What Elmer’s Did Wrong – The Full Breakdown
⚠ 1. Withheld Equipment Specifications
Never provided model numbers for condenser, air handler, heat kit, or accessories.
Refused to disclose AHRI certification, leaving you in the dark about system
performance and compliance.
Avoided sharing SEER2, EER2, and HSPF2 ratings—basic transparency you’re entitled to
before purchase.
💰 2. Used Price Manipulation / Anchor Pricing
🧠 3. Took Advantage of Our Vulnerability
🛑 4. Pushed Us Into a Loan Before Disclosing data
This violates the spirit (and potentially the letter) of consumer financing compliance.
Only after the loan was paused did they even try to justify their pricing.
📉 5. Failed to Compete or Communicate
After formal email requests, Elmer’s ignored us completely.
❌ 6. Misrepresented Scope and Upgrades
📵 7. Left the Loan Open and Us Exposed
That’s irresponsible and puts us at financial risk.
💼 Summary: Why You’re Filing Complaints
TDLR: For contractor misconduct, failure to disclose, ethical violations.
BBB: For deceptive pricing and non-responsiveness.
CFPB & GreenSky: For loan tied to vague specs and pushed during emotional
vulnerability

**************UPDATED*****************

Team Enoch stepped up to give us a top of the line TRANE system with Aprilair filtration, Halo purification, new duct runs, new ducts, and whole home surge protection for half the cost and includes all the same guarantees.

Chris Ajamian & Jesus Garcia came out and removed our old 4t Heatpump System and installed a new Lennox 15+ Seer System and did an EXCELLENT job - very professional and polite. Cleaned up after themselves an just did an outstanding job. Worked late into the evening on Saturday to wrap it up and have us up and running. Thanks Mike for employing outstanding technicians.

When it rains it pours but today the sunshine came out with Christopher and Jay that came and repaired the Plenum on my HVAC system. I was angry and furious and had no faith in the process, but these guys did it. They provided outstanding customer service and an outstanding customer experience repairing the Plenum better than the initial installation and I couldn’t be more proud. You can actually go to Elmer’s for all of your HVAC needs and feel confident that any work done on your HVAC will be done correctly, efficiently and at a reasonable price.

I contacted several companies to help me with my air conditioning. After several days of having various companies out, I remembered a commercial I heard on The Ticket… local sports station. I called Elmer’s and from the very beginning, these guys did more than all the other places combined. Chris came out first and stayed until after 9 pm. He would have stayed longer, but we told him to get some rest! Chris went above and beyond throughout the entire process. So much so, he was even checking on me after the install. Honestly Chris was our first impression and he instantly created an environment of trust.

After working on several issues, it was determined that we did, in fact need a unit. Jason came out and explained things and we worked with my budget.

Brayan and Eduardo were incredibly efficient and were able to diagnose and fix issues that have been unseen for years. They worked tirelessly and really took care and pride in their work. I feel like they treated us like this was their own home. After the inspector came out, Gabriel, they gladly came out and put in a required wire. (Gabriel the inspector gave me some helpful tips AND also was super helpful and friendly.) When I saw Brayan again for that appointment, he was smiling at my door and asked me how I liked my unit. He genuinely cared. That means a LOT to us. Everything was done in a day and it was super impressive.

We had the duct cleaning service as well. Also a great team. Elmer’s have GREAT workers and hire the best in my opinion! Everyone is super helpful and care about their job, as well as the job they are doing for you. They repainted some of my vents after removing AND cleaning them. We feel like we already are breathing easier.

Elmer’s was and IS amazing! I would recommend them to anyone needed air conditioning services. They do much more, and they will be my go to people concerning household issues. We are so happy with a working system for the first time in 3 years! We bought this house 4 years ago and honestly, I think inspectors missed the install on this BIG TIME. But thank goodness for ELMER’S! I am super happy with the install and the product itself! It is refreshing to have a company that still cares about customer service. Great job ELMER’S TEAM!

Scottie Baker did an excellent job drilling down to where the problem with my system was and was able to correct it quickly. He also thoroughly evaluated both of my systems and showed me that they are approaching the end of their life expectancy and made recommendations on replacements. He was highly competent, very personable and professional. Thanks Scottie.

Scottie was really fantastic to work with explained everything in detail and looked over the entire unit even after having found the issue to make certain everything else was up to par and running as it should so I wouldn’t have any further issues after he left. No pressure to automatically purchase a new unit like AlL have done in the past but instead showed me some upgrade accessories that would keep my unit running at top for as long as possible. I have found a new company for my A/C needs .
What a breathe of fresh air for real. Reposting to Nextdoor my neighbors should know about you all. Thank you for being a blessing for me today, I will pray it gets returned to you 10 fold -
- Angie Lamb

I cannot say enough great things about Chris Ajamian and Jesus Garcia “Pepper”! From the moment they arrived, they were the definition of professional, respectful, and incredibly knowledgeable. They took the time to explain everything clearly, answered all of our questions, and made sure we felt completely comfortable every step of the way.

What really stood out was how at ease they made us feel in our own home. It honestly felt like we had a couple of friends over helping us tackle a project — friendly, personable, and genuinely kind. That level of comfort and trust means everything.

And bonus points for appreciating our home décor — that definitely didn’t go unnoticed! 😊

If you need HVAC services, this is the dream team. I would recommend Chris and Pepper to anyone without hesitation. Thank you both so much for your amazing work — you truly went above and beyond!

I want to personally recognize Chris and Pepper for their outstanding service. They came out to our home in record time and quickly resolved the issue we were having with our AC unit. For two days, our house was sitting at 76°, and with small children and pets, keeping the home cool was definitely a priority. Thankfully, the weather wasn’t hotter, but we knew we needed it fixed quickly.

From the moment I called Elmer’s to schedule service, to the assessment visit, and then the repair the very next day, the entire team has been pleasant, friendly, and professional. Chris and Pepper were incredibly thorough — checking and double-checking their work to ensure everything was running efficiently the first time.

I also truly appreciate that the repair was covered under warranty. That level of integrity and service, especially within the first few years of installation, speaks volumes about the company.

Another huge bonus was their responsiveness. They came out the same day I called and returned the very next day to complete the repair. That kind of turnaround is rare.

Chris and Pepper were extremely kind and respectful — not only of our home but also of our dogs. They went out of their way to make sure we were comfortable and satisfied before leaving, even asking if we needed anything else. Chris even labeled the unit and showed us exactly how to properly install the filter next time — which was truly above and beyond.

We will absolutely continue recommending Elmer’s to friends and family looking for new AC installations or service. Excellent experience from start to finish!

Bryan showed up early and had my heat back on in a flash. Highly recommend this company for all a.c. and heating problems.

Service was very professional and efficient. They arrived in the scheduled window and quickly replaced a capicitor in my unit an got it back up an running.

Our AC has been out for two days in 100 degree weather so we called to make an appointment, and the earliest appointment they had was 4 days out (completely understandable it's summer they are probably busy). They gave me the appointment window time of 9am-11am well that came and went so I called to check up on the delay. The lady on the phone was super nice and said he was close by and should be finishing up his appointment and on to me next. Well an hour went by with nothing so I called again and got no time frame, another hour went by and the same thing, it has now been over 4 hours since our appointment window time and no one can tell me anything. I'm a prisoner in my own home waiting on this dude! I had to call into work because of them. Unacceptable.

Absolutely awful service. Our AC condensation was leaking into our bathroom, which caused the door to swell. We contacted American Home Shield, who assigned the job to this company. The so-called “technician” they sent didn’t even open the trap because “it was flooded.” Without inspecting anything else, he confidently claimed the leak came from the building’s sprinkler system. Of course, they still charged us for this non-service visit.

We then called a handyman — not an AC specialist — who opened the trap in seconds, found the condensation drain clogged, and fixed it immediately.

It is unbelievable how unprepared and careless these “technicians” are. We called the company to complain, but they refused to take responsibility since they had already been paid. Avoid them at all costs.

Corey is a fantastic tech, and we have had a great experience with Comfortland. We used them for a new HVAC unit and continue to use them for semi-annual tune-ups. We have tried a few different companies over the years and this is our favorite!