HVAC reviews in Haslet, Texas

Thanks to Haslet's Best AC & Heating Repair's fixes, my AC and heating are working great. They did a good job fixing everything, so now my house is comfortable. I'm happy with their work!

Noticed my AC struggling—weak airflow, weird noises, and a burning smell. Turned it off immediately and called this company. The technician arrived promptly, diagnosed a capacitor issue, and had it swapped out in no time. He even checked refrigerant levels and cleaned the coils. Now my system is running efficiently, and my energy bill should improve too. Great service from a knowledgeable team.

*TLDR- This is your warning to stay away from Haslets Best AC & Heating Repair. Otherwise known as DFW AC Repair, and formerly operated under Abundant Air.* I believe they have changed their name to hide their many negative reviews (feel free to search them under Yelp or Better Business Bureau). This is based off of my personal experience and other reviews I’ve read with almost identical stories to ours.

Mark Coughlin came out to look at our tenants’ AC after it was reported to fail to cool the house below 75° (we used to live in this house and now live out of state). Our house was built in Summer 2022.

The first day he came out, he diagnosed the issue as a broken thermostat issue. However, we later learned that he failed to examine literally any part of our house or AC unit other than the thermostat itself. Of course, this did not work and we had to call Mark to come out again the next day.

Day 2- Mark comes out and now diagnoses the issue as a frozen unit with a coil leak and low Freon (he would’ve seen the frozen unit yesterday had he just simply looked the first day he came out). Mark reports that typically 3-4 pounds of 410A Freon is needed in this situation (he charged us $160 per pound of Freon). After he defrosts the coil and adds 5 pounds of Freon (more than initially reported, but we can get past that), he recommends that we schedule a coil replacement with him immediately ($2800). Again, our unit is not even 3 years old. Mark reassures me he checked to make sure the house was cooling before he left and charged us $950 for his service. The house NEVER cooled at all.

Our tenants called us with concerns that not only was there no change to the inside temperature of the house, but with concerns of Mark’s thoroughness and credibility. We actually had similar concerns, so hired a tech from a different company for a second opinion who came out the next day (2 days after Mark’s most recent visit).
Immediately, this tech notices that a dirty filter is the culprit behind our AC issue. Once the filter was replaced, the house began to cool immediately. This tech also calls with concerns regarding Mark’s work- saying he overcharged the unit with way too much Freon which ***”May potentially result in unit damages.”*** He continues to explain that “adding any amount of Freon was not necessary at all” and that it “makes absolutely no sense”; and believes that Mark skipped “the first 6-7 steps that every tech should take prior to diagnosing a problem”, hence why he didn’t notice the dirty filter. He also says that there are no signs of a hole in the coil, nor would he recommend a replacement because the unit is still new and that “no honest technician would recommend this”. To further quote this tech, he stated that Mark “was trying to sell us a unit.” This tech was able to flush out our system of the excess amount of Freon put in (Mark’s fault) and replace the filter for us all in under an hour. There have been no issues with our unit since.

We called Mark’s company and asked to speak to his supervisor. Robyn answered and stated she’s the owner. She is also his wife, by the way- they just don’t tell you that part. We spoke with Mark and Robyn regarding our issues and he offered us a refund for 1.5 pounds of Freon, but nothing else because they “don’t offer refunds”. We requested for a full refund of all of the Freon put in (5 pounds), but offered to pay him for his visit and for his efforts in defrosting the coil. It’s been a month and though we got a partial refund, he refuses to offer anything further. This was all before I stumbled across the many negative reviews I found elsewhere online.

We found him off of google after seeing he was local to us and had 20 5-star reviews. I didn’t think to look them up on BBB or yelp- my mistake for sure.

My hope is that I can warn others now so they don’t have to go through what we have had to as we are now out over $1k.

Super responsive, polite, prompt, and reasonably priced!

Great company, very knowledgeable and professional, completely trustworthy.

Great quality of work. Very honest and fair prices. Totally recommended.

Great service! Unbeatable prices! Very recommended great quality work!

Awesome service! Reccomended if you're in the north DFW area.

He came right out and solved the problem. Very informative and timely. Thanks for your fast service!

Great service, very professional and responsive to all of my questions. I highly recommend them for all of your AC needs!

Great service and reasonably priced, knowledgeable and excellent customer service. Answered all our questions and ensure everything was working properly before he left!

Very professional, honest, and knowledgeable. Definitely recommend and would use them again. Agustin was great!!

Auggie was so professional!Great customer service and very thorough in not only providing his services but explaining everything so that I could understand.

I was very pleased with their services! Super professional, kind, and reliable. I recommend them all the time and will always use them in the future.

Very professional company. Thanks for the installation of my new unit. Glad to know a company like this exist that is truly concerned about the customers needs.

Very professional. Had a lot of good info and willing to work around your schedule. Highly recommended.

I called Fix My Air DFW to look at my furnace they came out same day. In about an hour they diagnosed the issue fixed it saving me thousands of dollars. If you don’t currently use Fix My Air DFW call them first.

We had Augie come check out our AC unit when we moved into a new home. He was very friendly, professional, and explained in detail what he found.

Highly recommend. Had issues with the thermostat & heat turning on. Augustine came right out to check it. Very professional, took the time to explain what was going on & answered any of my questions. Gracias !

Did a great job, he got here in a timely manner and completed the job the way. Great guy I will definitely be using him for my yearly A/C service.

All around great service. Provided me with an honest assessment and did not try and over sell me on anything. I will continue to use Fix My Air for all my future HVAC needs.