Constraction reviews in Houston, Texas

The front office lady was friendly and helpful. Plumber (Jeremy) arrived right on time and was very courteous, efficient, and knowledgeable. Fair price, great service and I feel very confident in the work done. This is the first contractor my home warranty has sent out who have given me a truly positive experience all around. Thanks!

Thank you DNB Plumbing! Kitchen sink backed up horribly yesterday and my home warranty company connected me with DNB Home Services. Ryan was my plumber and arrived this morning right on time and I especially appreciated the call in advance once he was in route. Ryan: Thank you so much for your kindness and explaining absolutely everything that was happening (even collecting information on the history of the kitchen pipes/repairs in the past - no plumber has ever asked me that). I will definitely be calling in the very near future as I have a toilet I'd like to change out and request Ryan.

Professionalism] Scheduled my troubleshoot apt for 2 days after request, trouble shoot gentleman very personable and new water heater installers scheduled within a reasonable time. Installers also very friendly and did a great job. Cleaned up and hauled away old wh. When working with insurance I find this is about as fast as the process can work when a replacement is involved." I was concerned due to older negative reviews that was not the case with me.

Ryan was very professional, prompt and kept me informed every step of the way. He did a fantastic job replacing the flange on our toilet that was missed a few years ago when the toilet was replaced. I used my warranty service and am getting ready to discontinue it, but will use DNB in the future. Very pleased and impressed!

Submitted request via AHS for water heater leaking water on Friday. They scheduled appointment for Monday. Technician stated that the water heater is damaged further because we had turned the water off and removed the leaking line. They wanted us to let it leak from attic to the room below for 3 days.

They quoted $1500 rough estimate to replace the water heater because it is leaking. After they left, I investigated and noticed the water leak was coming from the inlet. I placed plumbers tape and retightened the old supply line. The water leak stopped right away and the water heater is working perfectly fine for the past 1 month.

Used DNB services through my home warranty company and they made arrangements to come out same day (Friday) instead of the next business day which would have been a Monday as they originally planned which was so great. Jimmy was friendly, knowledgeable and quick! Would recommend their services.

This company was dispatched to me through my home warranty to look at my hot water tank. I had two appointments, one to inspect and provide recommendations, and then to come back and do the install. They called within the first hour of my appointment window and showed up about a half hour later. Two employees were dispatched, both extremely polite, work is professional, and cleaned up the area when finished. Very organized and informative. Would recommend again.

DO NOT USE THIS COMPANY: I rarely write reviews but if I could give this place 0 stars I would. Let me try and make this as succinct as possible, our water heater stopped working we went through our home warrant company and they sent out DNB Home Services, the technician Billie was super nice at first, until we started discussing what needed to be done and the cost. He became unprofessional and basically told us we had a cheap policy and that I need to read my contract. He told us our AC freon line would need to be moved in order to remove the water heater and install a new one. I paid the AC company who installed our unit to come out and move the line, the AC technician told me the freon line did not need to be moved and they did not want to create any issues with AC by moving it, they showed me how there was ample space to move the water heater. I tried to contact DNB services while they were here but received no answer. I then sent an email since no one answered the phones, I received a response from Val, the owner who told me my only options is to sign a waiver, waiving liability if anything happens to freon line or request a payout from my home warranty company. I explained to Val and Cindy (service manager) we have been without hot water, with cold weather and my husband recovering from surgery and my 2-year old, we need a hot water heater. It is now almost Thanksgiving we have family and coming and still no hot water. They refused to work with us after I tried to follow their request. The other request was to have a roofer come reseal the vent collar which I had also already scheduled. I asked them to please let my warranty company know they could not do the job so that someone else could. They decided to tell our warranty company they denied because we "refused to provide access". This company is horrible they don't know what we have been through as a family and the stress this has caused trying to get it all sorted out, all of this stems from them having to pay $2500 for bumping a previous client AC line, you should not force liability on another client out of fear that your technicians will be careless. If you have a professional service these incidents should be few and far between and the customer should not be held liable for a mistake your technicians make it comes with the business and you should have insurance for that. The lack of care or concern during the holiday season further showed me the type of people I was dealing with, my family has endured enough, you need to rethink your business practices and learn to treat your clients better.

I wish the option existed to rate D&B home services higher than 5 stars. Truly, their mission is to provide excellent customer service at a great price for their customers and they walk the talk.
I got my leaking tank and bowl replaced for total $325 including labor and material. This is better pricing than 10 plumbing companies I had called.

Val, the owner is Awesome! Her follow up and communication are top notch. Jameson, the plumber who came out was fantastic with his work and service.

Thank you DnB, I wish all companies were like you!
#Outstanding

I never leave negative reviews, but this has been the worst experience I have ever had dealing with a repair for my home. They came out to view the issue over two weeks ago. As soon as the repairman walked into my kitchen he said, “I won’t be able to fix this type of faucet and I don’t have the part.” This is after I waited 4 days for them to come and tell me this. I told him that I understood but asked what could done to assist with the leak. He said he could do anything until he had the parts. He said he would need to call his manager to find out more details. He left me a written estimate including the damages that I already knew about. No one called me the next day as he promised to provide me an update. Another 3 days passed and then I finally called them. They said that the part was on back order but they would contact me when the part arrived. Three more days passed by and I received a call on Monday stating that the part was in, however their next available appointment was on Friday. Overall I will say that the representative was very nice and did her best to assure me that they would be resolving my issue. Unfortunately my faucet is still not fixed and I just got another call that the technician was “running late”. I would not recommend this company to do work in anyone’s home.

UPDATE: The owner called me personally to apologize for the inconvenience. She will be sending another technician today to have my faucet repaired and will upgrade my faucet at no additional cost. I appreciated her responsiveness to this issue.

This company was dispatched to my home Jan 29,2025 for a leaking shower. Today Feb 12, 2025 15 days later, they called to say they need to come take the cartridge off to see if they can find the one we need. This is the most ridiculous and unskilled company I've ever encountered. Half a month to figure out which cartridge is needed and it will probably take the other half of the month to actually fix it.
Please stay away from this company if you actually want a problem fixed.

By far the worse experience I have ever had with a company. The owner and her workers should not be in the business of working with people. The plumber that came out today was unprofessional, not knowledgeable, and rude. He actually refused to snake my line because of weather and when I asked him to please snake the line he yelled at me and slammed the door as he left and still didnt do his job. Please stay clear of this company!

I recently had the pleasure of working with Billie, and I couldn't be more impressed with his plumbing services. Billie was not only punctual and professional, but he also went above and beyond to ensure that all my plumbing issues were resolved efficiently. Billie clearly knows his stuff. He also explained what the problems were and how he was fixing them, which I really appreciated. Everything’s working perfectly now, thanks to Billie. If you need a plumber, I highly recommend him. He did a fantastic job!

Absolutely the worst experience ever with a company sent by a home warranty. Our technician Richard was the rudest and unprofessional person I have ever encountered. They were called to replace a gas pipe to our furnace so the gas company would turn the gas back on. When my wife told him he said he didn’t need her assistance and began cussing and throwing things around. In short the pipe that needed replacing didn’t get done and he changed a valve on the stove that is being replaced by another contractor through the home warranty. This company may be good but definitely don’t let Richard into your home.
The next day we contacted the company to complain and got a complete runaround about the situation. We have filed a complaint with the home warranty company. Do not use this company!!!

My experience with DNB Plumbing has been very positive and professional. My kitchen and bathroom had dripping faucets and pipe leaks underneath the cabinets. The company responded to American Home Shields' request quickly and scheduled my appointment within a timely window, of when to expect my technician to contact me.
Communication was sequentially followed through with a text and phone call of estimated arrival. Billy was my technician. He assessed the problems and immediately went to work completing each task with efficiency. Thank you Billy for a pleasant experience.

Homeshield dispatched this company for a leaking garbage disposal. DNB called to set an appointment right away and Jimmy arrived within hours of my request for service. This is by far the fastest I have ever had service in 13 years with Homeshield. Jimmy was awesome and I have a new non leaky garbage disposal. I appreciate his taking the time to explain the cause (I was asking 20 questions lol) and how it's been fixed. I am keeping this company for any future plumbing needs.

This is the worst plumber you could ever go to , stay away, they can not fix anything. The home insurance sent them, he came to my home without even touching the water heater decided is not worth fixing and he told it is very old needs to be replace reported something else to insurance and they rejected the claim to a 20 year old water heater. I do not have a problem with his diagnostic, but he did not tell me that he will take the insurance company side. Why you did not let me know .

My home warranty assigned DNB to address a low water level issue in one of my toilets. Jimmy was prompt and pleasant. He assessed the issue and was done within the hour. I have no complaints and am highly satisfied with their service.

Billie, Brian & Tito (roof guy)were awesome and respected my home. Never had contractors leaving my house this clean. I normally have insulation everywhere, dirt,etc.. thanks DNB Plumbing for a great installation!

This company sent a plumber to my house three times in three different dates but couldn't fix the problem. The toilet bowl was running water and after the second visit the toilet continues running water so I called for service again. The third plumber came and said "the job wasn't done right", but by the time he was done the toilet was still running excessive amount of water on the toilet bowl and did not stop running until the tank was completely full. I told the plumber that the toilet was not supposed to do that, and I even showed him another toilet in my house that wasn't doing the same and was working properly, but he left without fixing the problem stating "that was the way it was".

This company has helped us out many times but recently I had a leak under my sink and requested them to send someone the same day and they actually did. The plumber "Ryan" paid attention to detail and rectified the issue ... We are very grateful by his professionalism and overall great customer service. Will be using them in the future.