Electrical reviews in Houston, Texas

This wonderful person was on his phone and about to miss his exit, so he ran me off the road on beltway/249. He didn't even care and just kept texting away. If these are the kind of people they hire, wreckless and careless. I can't imagine the work they do when no one is watching.

I appreciate Lanae for helping getting me scheduled on time for my service appointment. She was responsive and consistent with updating me throughout process. This Mr. Oluwatobi

Moe, Keeno, Bryson, and Quinten are very polite and knowledgeable. They even cleaned up everything afterwards. Excellent group. Thanks Fastrac!!

Amazing team with great energy of meeting goal and deadlines. They have been very supportive and attentive on customer satisfaction. Wishing all the best

Superb job, professional, and timely. They got the job done in 1 day as promised. They were able to answer all questions and concerns about their installation. I recommend them highly.

The assistance I received today was outstanding. The questions I asked about final completion of my solar panels were answered quickly and calmed my fears about the steps I needed to take to ensure everything flowed as planned. She helped me understand what I needed to do regarding the buy back program from my provider. Thank you for employing such polite and knowledgeable employees. You get 5+ stars from me.

Refuses to acknowledge their system was installed improperly causing a less than 1300sqft home to still have high utility bills. In our large subdivision we have right at 50 homes with solar panels. Of those 50 homes 49 of the have the panels installed on the south & west side of their home to receive maximum sunlight. One home has all of the panels on the north side of the home so the amount of sunlight received is reduced. My home would be the only one out of 50 with the north facing panels. I also am the only home that has to pay a large electric bill on top of the loan payment. You can't convince me my 1259sqft home uses more energy that a 1600sqft home. Especially when we are gone 10 hours a day.

They refuse to take responsibility of sales tactics used by the sales person from SunRun who represented them. Even when SunRun states they were working under the Fastrac umbrella. When you post things that they disagree with you get blocked on social media accounts and they refuse to answer emails. Just like a bunch of brat kids they take their ball and go home. I can promise you they won't even respond to this because they know they are wrong. Stay tuned for further photos, videos, and reviews.

"LANAE" my customer service consultant you are worth more than 5 stars. Thank you for everything. Your voice was calm but very enthusiastic everytime we spoke. Lanae's Professionalism and knowledge was exceptional which made me feel very comfortable with choosing Fastrac Energy for the installation.

Lanae and the team at Fastrak were great!!! Quinten Island came out and quickly got my electricity back on. I am so grateful ☺️

Lanae and I had a wonderful call yesterday when she called to check on my project. She's a credit to your company and exceptional young lady who takes her time to insure customers have all the knowledge regarding your service.
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I was sick the day that Eddy and his crew put the solar panels on the roof and installed the battery. They did a fantastic job without any oversight from me. They arrived early and stayed late. I’m really looking forward to passing the city inspection and turning the system on.

04 February Emily with Fastrac just called me to update me about progress cutting through the red tape to get the system fully operational. She was knowledgeable and very helpful and polite.

The guys were very professional and completed their work in a timely manner. They cleaned up all of their mess and placed everything back in its place.

Good Samaritan award:
I just wanted to give kudos to a couple of Good Samaritan drivers. The two employees in van 39 were driving on the Dam Rayburn tollway and flagged down a driver to let them know their driver’s side tire was extremely low on air.

Everyone knows the speeds people drive on the tollways and these employees caring enough to flag down a driver with a flat potentially prevented a car accident and says a lot about the character of the Fastrac team members and their desire to help even when they aren’t getting paid to do it.

If I ever need their services they will be the first call I make knowing the type of character their team members exhibit for a complete stranger.

Great job fellas!

The solar goat was very detailed and patient, even though the material was not delivered on time the team lead took the time out to make sure he communicated with the office and kept me informed. My solar was completed today and I am happy with the results.

The Kilowat crew did a good job installing the solar panels on our roof. They were quick and efficient. Also cleaned up the area well.

Good clean install, I am still curious about orientation of panels as there is no obstructions at all on my southern exposure? House across the street has 28 panels on a southern exposure. What do I know you have a satellite view with compass right ? So ? Good clean job they were excellent

They were early and courteous. They did a great job. The panels were not just thrown up on the roof but were placed with thought. Most of the panels are located on the back of the house.

Update- after a month of use I have yet to get close to meeting a day’s usage. At the most the solar panel system has only produced 50% of a day’s usage. I only get 50% on a clear day with no clouds

From a year ago this month (July 2021) when our solar panels were careless dropped off and one was broken, to when we finally got on the grid (November 2021) and all the lack of communication, the chasing down ANYONE at their Houston location other than a receptionist our experience has been a nightmare.
We STILL cannot get a proper individual or department to take command or responsibility for their work. Each time we get a name of someone- They are no longer with the company. The panels were installed too low on our roof at front of home to when it rain, the water sheds off so fast it bypasses our gutters and flows back like a waterfall underneath and has started rotting our soffit.
But since the installation was done in such a manner the bolts were stripped out the panels can’t be moved now.
So it is Not Fastrac’s problem! It’s my problem.
We should just deal with the fact that our front door is unusable when it rains and our home is being water damaged.
I had to call multiple times over a series of months for them to replace the broken solar panel when they finally did they installed the wrong one.
That of course according to their records has been closed. Yeah I have just walked outside and still show there’s not a matching solar panel.
When I asked for a written record of determinations, and closed work orders, they said they do not do that.
I’m tired of chasing them down I’m tired of being told someone will call me back and we waiting weeks without anyone calling us back. I have waited patiently for over a year.
Since I can’t get things resolved quietly I will take to public forum. I have videos, pictures, text messages to “managers” with no answers. I have phone logs of me calling and no return calls.

Moe, Bryson, Keeno, and Juan were a phenomenal bunch and did everything in a timely manner. Completely professional and thorough with the job. Highly recommend 🤌🔥

I’ve seen several bad reviews on the installers. Well they are all true.
First, i was scheduled at 8am after telling them i had to leave for work at 8am.
Next, they showed up and damaged my gutters with their ladders. Dented them and ripped them off of the hanger. Instead of telling me, they tried to bend it back and hide it.
Next, they shattered one of the panels but still installed it.
Finally, they left trash everywhere. Zip ties, cut up metal pipe, plastic wrappers, and water bottles on my roof. (i dont think they expected me to inspect their work).
Please avoid these guys.

My experience with Fastrac has been great. Lanae E. has provided incredible customer service, setting me up as a new customer and keeping in contact regarding upcoming appointments. Rey A. is the technician who came out; he promptly diagnosed the issue with our solar system that we have struggled with for months. I am grateful to be a customer and highly recommend.

Lanae was fantastic with walking me through getting my App set up correctly. She also connected me with a technician to answer any questions I had. My system is now officially up and running. Thank you so much for your help Lanae!!!